Obtaining Your Medical Records

It is your right as a patient to be able to review and receive copies of your medical records, subject to legal restrictions and any appropriate copying or retrieval charge(s). You also can designate someone to obtain their records on their behalf. Prisma Health will not release your medical information without your written consent, except as required or permitted by law.

If you have a MyChart account, you can access your personal health information quickly and easily. MyChart is a free online tool provided by Epic – Prisma Health Upstate’s electronic medical record and billing system – that serves as a centralized location for your health information. You also can use MyChart to manage the health information of other family members, such as an aging parent (with his or her permission) or child, by setting up a proxy account. Click here to learn more about MyChart and to set up a free account today!

Obtaining printed copies of your medical record

If you would like to receive copies of your medical record or have them sent to someone else, please download and complete the Prisma Health authorization release form, returning it to the location address or fax identified on the form. There is no charge to have your records sent to another health care provider. For other requests, fees may apply. Allow up to fifteen (15) calendar days to receive copies of your medical records after receipt of your written request. If you need this form sent to you, please call 864-454-4600.

NOTE: If your request is urgent and you would like to pick up your medical records in person, submit your request to Prisma Health Release of Information Department either by mail at 255 Enterprise Blvd., Suite 120 Greenville, SC 29615 or by fax to 864-454-4654. (We do not accept faxed requests from third-party representatives.)

After your request form has been submitted, you will need to schedule a time for pick up. Contact the Release of Information Department at 864-454-4600 to schedule a time to pick up your medical records.

For questions about your medical records, call 864-454-4600 or 864-885-7330 (Oconee Memorial Hospital)

Learn more about Prisma Health Privacy Practices and Your Protected Health Care Information.

Additional Information

Prisma Health honors a patient’s right to confidentiality of medical information as provided under Federal and State law.

Federal HIPAA privacy rules: These Federal rules mandate when your protected health information may be used or disclosed without your authorization. Please see our Notice of Privacy Practices for additional information.

Record retention: South Carolina Law requires most medical records to be kept for a period of ten (10) years. In some cases, however, records may be kept longer. We will let you know if your records are unavailable.

Copying fees: If you are requesting that your medical records be disclosed/released or sent to other hospitals, clinics or physicians for further medical care, no copying fees will be charged. However, copy fees do apply when you request records for other purposes.

Requesting records on a deceased family member: Please provide a Probated Will naming the Personal Representative (Executor) or an Order appointing the Personal Representative of the Estate in full capacity and authorizing the representative to act on behalf of the Estate. (Contact the Probate Court in the County which the person last resided.)

Conservator/guardianship: In order to receive the records of a person who has been deemed incapacitated by the Court, an Order of Appointment from the Probate Court is needed. (Contact the Probate Court in the county which the person last resided.)

Who can legally sign for medical records?

  • Healthcare Power of Attorney:
    • The Patient and/or anyone who is named as a decision maker or attorney-in-fact under a healthcare power of attorney signed by the patient.
  • Durable Power of Attorney:
    • If there is a durable power of attorney, a pre-approval is required by the Release of Information staff. There must be specific language that allows for access to protected health information.
  • If the patient is deceased, the record must be requested by the court appointed “personal representative” presenting a raised seal, original certificate of appointment issued by the Probate Court.
  • If the patient is under the age of 16, the patient’s parent may sign.
  • If you have other special circumstances, please contact the Release of Information Department at 864-454-4600.