Financial Assistance

In keeping with our mission to heal compassionately, teach innovatively and improve constantly, Prisma Health is committed to providing financial assistance to patients who cannot pay for all or part of their bill.

Prisma Health financial assistance policy
Plain-language financial summary
Prisma Health billing and collection policy
Financial assistance application

Providers in program
Providers not in program

Financial policy documents and application in other languages can be found at the bottom of the page.

Financial assistance is available for emergency and other medically necessary care provided by Prisma Health (and certain other providers) to both insured and uninsured patients who meet income and asset limit requirements. All patients who believe they may qualify for financial assistance are urged to fill out and submit a financial assistance application.

In general, patients at or below 200% of applicable federal poverty guidelines and other limited resources may qualify for financial assistance. Patients between 200% and 400% of applicable federal poverty guidelines and other limited resources may qualify for a sliding scale adjustment, which will reduce the amount owed by the patient.

Patients who do not meet the criteria outlined above may qualify under the charity catastrophic clause. This clause refers to when the hospital bill or bills exceed two times the annual household income and the patient has limited additional resources.

Once the application has been completed in its entirety, including signature, please submit it to:

Prisma Health
255 Enterprise Boulevard, Ste. 250
Greenville, SC 29615

The completed application also may be returned to a Prisma Health facility located near the patient. NOTE: The information provided on the charity application will be verified. If the information is determined at any time to be incorrect, charity care may be denied or revoked. A representative can help the patient with the application process for state Medicaid or other hospital financial assistance. Customer service representatives may be reached at 864-454-9604 or 1-844-302-8298 (toll free).

Spanish
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

Arabic
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

Burmese
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

Chinese
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

French
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

Hindi
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

Japanese
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

Russian
Financial assistance application
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy

Vietnamese
Financial assistance policy
Plain-language summary of financial assistance policy
Prisma Health billing and collections policy
Financial assistance application