Prisma Health understands the financial responsibilities that a health care visit may place on any patient – insured or uninsured.
During pre-registration, registration or discharge, a Patient Access Representative will discuss the self-pay portion due from you. Since total charges may not be known at that time, the representative may discuss the estimated amount due. If an estimate cannot be provided, a deposit may be requested. The deposit will be applied to the account and a bill for total charges mailed later.
We ask that you settle hospital charges at or before discharge, either by insurance benefits or adequate financial arrangements. We accept MasterCard, Visa, American Express and American Medical credit cards. Approved Hospital Sponsorship or Hospital Charity under the Financial Assistance Policy is considered a suitable financial arrangement. If you do not have insurance, visit www.healthcare.gov or call 1-800-318-2596 (toll free) to see if you qualify for coverage through the Federal Marketplace.
If you have a question about a bill you received from Prisma Health, you can access account information from a touch-tone phone, at any time, through the automated Account Service Line at 864-454-9604 or toll free at 1-844-302-8298. Please have your account number handy. You also can request an itemized bill for your account or a summary of your open accounts at all Prisma Health facilities.
If you have any questions about your account that cannot be answered through the automated line, you can speak with a Customer Service Representative by calling one of the numbers above between 8 a.m.-5:30 p.m. weekdays.
Prisma Health offers patients flexible plans with convenient monthly payments, when needed. Plans include:
The Prisma Health payment program includes only those services offered at a Prisma Health facility. This payment program does not include services provided by the doctor, doctors who aided in the patient’s care or doctors who read test results. Doctors bill for their services separately and may include, but are not limited to, the following offices:
Greenville Anesthesiology: 1-844-810-4293 (toll free)
Greenville Radiology: 1-800-841-4236 (toll free)
Pathology Associates: 864-295-8250 (local)
University Medical Group: 864-797-6980 (local) or 1-844-644-3160 (toll free)
Financial arrangements for these or other services must be discussed with the individual provider.
Uninsured patients receive a 20% uninsured discount. This discount will show on the first statement. The discount does not apply to outpatient package prices. The discount will not apply to any accounts related to an accident until it is confirmed that there is no liability coverage.