Greenville Health System (GHS) understands the financial responsibilities that a healthcare visit may place on any patient—insured or uninsured.
During pre-registration, registration or discharge, a Patient Access Representative will discuss the self-pay portion due from you. Since total charges may not be known at that time, the representative will discuss the estimated amount due. If an estimate cannot be provided, a deposit may be requested. The deposit will be applied to the account and a bill for total charges mailed later.
We ask that you settle hospital charges at or before discharge, either by insurance benefits or adequate financial arrangements. We accept MasterCard, Visa, American Express and American Medical credit cards. Approved Hospital Sponsorship or Hospital Charity under the Financial Assistance Policy is considered a suitable financial arrangement. If you do not have insurance, visit www.healthcare.gov or call (800) 318-2596 (toll free) to see if you qualify for coverage through the Federal Marketplace.
If you have a question about a bill you received from GHS, you can access account information from a touch-tone phone, at any time, through the automated Account Service Line at (864) 454-9604 or toll free at 1-844-302-8298. Please have your account number handy. You also can request an itemized bill for your account or a summary of your open accounts at all GHS facilities.
If you have any questions about your account that cannot be answered through the automated line, you can speak with a Customer Service Representative by calling one of the numbers above between 8 a.m.-5:30 p.m. weekdays.
GHS offers patients flexible plans with convenient monthly payments, when needed. Plans include:
- A twelve (12) month interest-free payment plan.
- An extended payment plan greater than twelve (12) months with convenient monthly payments.
- This plan combines all bills due into one convenient monthly statement. A representative will review the contract and explain all of the features, including interest charges, which are very competitive. Call a Customer Service Representative at (864) 454-9604 or (844) 302-8298 (toll free) for details.
The GHS payment program includes only those services offered at a GHS facility. This payment program does not include services provided by the doctor, doctors who aided in the patient’s care or doctors who read test results. Doctors bill for their services separately and may include, but are not limited to, the following offices:
Greenville Anesthesiology: 1-844-810-4293 (toll free)
Greenville Radiology: 1-800-841-4236 (toll free)
Pathology Associates: (864) 295-8250 (local)
University Medical Group: (864) 797-6980 (local) or 1-844-644-3160 (toll free)
Financial arrangements for these or other services must be discussed with the individual provider.
Uninsured patients receive a 20% uninsured discount. This discount will show on the first statement. The discount does not apply to outpatient package prices. The discount will not apply to any accounts related to an accident until it is confirmed that there is no liability coverage.
In keeping with our mission to heal compassionately, teach innovatively and improve constantly, GHS is committed to providing financial assistance to patients who cannot pay for all or for part of their bill. (Download Financial Assistance Policy)
Financial assistance is available for emergency and other medically necessary care provided by GHS (and certain other providers) to both insured and uninsured patients who meet income and asset limit requirements. All patients who believe they may qualify for financial assistance are urged to fill out and submit a Financial Assistance Application.
In general, patients at or below 200% of applicable federal poverty guidelines and other limited resources may qualify for financial assistance. Patients between 200% and 400% of applicable federal poverty guidelines and other limited resources may qualify for a sliding scale adjustment, which will reduce the amount owed by the patient.
Patients who do not meet the criteria outlined above may qualify under the charity catastrophic clause. This clause refers to when the hospital bill or bills exceed two times the annual household income and the patient has other limited resources.
Once the application has been completed in its entirety, including signature, please submit it to:
Greenville Health System
255 Enterprise Boulevard, Ste. 250
Greenville, SC 29615
The completed application also may be returned to a GHS facility located near the patient. NOTE: The information provided on the charity application will be verified. If the information is determined at any time to be incorrect, charity care may be denied or revoked. A representative can help the patient with the application process for state Medicaid or other hospital financial assistance. Customer Service Representatives may be reached at (864) 454-9604 or 1-844-302-8298 (toll free).