Patients and Visitors

Patients

Thank you for choosing Prisma Health as your health care partner. We want you to feel comfortable and confident during your stay with us. We understand you probably have some questions and concerns about the treatment you are undergoing. We hope you’ll find some answers to your questions here. Your comfort and sense of well-being, before and after your visit, is of the utmost importance to us. If you have questions or concerns, please call our patient care line at 864-455-5555 or talk to your doctor.

Information on volunteering

Volunteers play a crucial role in providing superior patient care at Prisma Health. In a year, over 1,000 people volunteer to help us to meet the health care needs of our community. Opportunities include visiting patients, escorting patients around the hospital, working in the gift shop, holding newborn babies, delivering mail and many others.

Visitors

Welcome to Prisma Health! We’re happy you’re able to visit your loved one during his or her stay with us. Your presence is one of the most important parts of the recovery process, because you provide the comfort and support of home. We ask that you help us provide a sense of safety and security and create a quiet and restful environment for our patients.

In the interest of doing what is best for the patient, we have instituted some guidelines we ask our guests to observe during visits. Ultimately, each patient has control over his or her visiting preferences.

We hope the amenities we’ve provided make your visit a pleasant one for you and a healing one for your loved one. Should you need information or wish to contact a patient, we can be reached at 864-455-7000.

Free Wi-Fi is available at all Prisma Health Facilities:
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Stellar Service nomination form

Prisma Health’s Stellar Service program is a team member recognition program that honors team members for demonstrating service behaviors that are above and beyond what’s generally expected. Recognition ranges from individual recognition within a department to the Prisma Health Team Member of the Year award. If you have experienced or witnessed an act of exemplary service by a Prisma Health team member, we’d love to know so that we can recognize their excellence in care and inspire others to strive for such service. If you would like to share a story with us about a team member that stood out as exemplary, please use the nomination form below.

Language services

The Language Services Department of Prisma Health addresses the needs of local individuals with limited language proficiency and ensures they can effectively communicate with Prisma Health care providers.

We offer interpretation services for a wide range of languages so we can provide medical care to as many of our patients as possible in their native languages. Advance notice may be necessary for some languages. If you have questions or need to coordinate language services, consult your doctor or call the Language Services Department at 864-455-4652Language services are available 24 hours a day, seven days a week.

Infection reports

In 2006, South Carolina state lawmakers passed the Hospital Infections Disclosure Act (HIDA). This law requires hospitals to report certain infection rates to the S.C. Department of Health and Environmental Control (DHEC) and the public.

Twice a year, hospitals are required to report infections that patients developed while being treated in the hospital. Hospitals are not required to report infections that patients had when they were admitted.

The current HIDA Annual Report is available here.