The following contact information is intended for use by members of the news media only. All other questions or concerns should be directed to (864) 455-7000.
Senior Media Relations Coordinator
(864) 797-7557 (office)
(864) 303-4115 (cell)
Public Relations Coordinator
(864) 797-7555 (office)
(864) 263-0033 (cell)
While Greenville Health System (Prisma Health) believes it has a duty to keep the public informed by providing accurate and timely information to media, it also has an obligation to respect and preserve the privacy of every patient. The following guidelines have been created to ensure that an appropriate flow of pertinent information occurs between Prisma Health and the community. All communication with the public and news media will be conducted consistent with the Freedom of Information Act and federal privacy protection regulations.
All communication with the public and news media will be conducted consistent with the Freedom of Information Act and federal privacy protection regulations. The Public Relations office is the first point of contact for requests for interviews or photographs, routine patient condition inquiries during and after business hours, and the development of news and feature stories. In every effort to proactively provide timely and accurate information, the following guidelines apply.
Prisma Health may release a one-word patient condition in accordance with federal patient privacy guidelines and Prisma Health policy ONLY if the patient or authorized representative has signed the Consent for Treatment form. Patient information is released only when the patient’s name is provided and is released by members of the PR staff. Only a one-word condition or phrase as defined by the American Hospital Association may be released:
A member of the Public Relations staff will handle all news media requests for patient and/or family interviews or photographs/video. If a request for an interview/photograph/video is made after business hours, the PR staff member on call must be contacted either by Prisma Health staff or the news media. The PR staff, working with the healthcare team attending to the patient or family in question, reserves the right to determine whether the interview/photograph/video would be in the best interest of the health of the patient in question. Staff may also ask family members who have agreed against the advice of hospital staff to speak with news media to leave the patient care area or hospital grounds for that interview.
Current and former patients who have agreed to an interview/photograph/video with the media concerning treatment or recovery at a Prisma Health facility must sign a consent form provided by PR staff in advance of the interview/photograph/video.
All media requests filed under the Freedom of Information Act must be submitted to the Public Relations office. Final review of all FOIA requests will be conducted by legal counsel. The PR staff will respond to the media regarding the status of the request within the 15 business days allowed by law.
The Public Relations staff should be the first point of contact in reaching any Prisma Health physicians, nurses, clinical specialists and other skilled professionals for interviews. PR staff will facilitate these interviews to help provide the most appropriate and knowledgeable source for an accurate story and timely interview. Prisma Health staff contacted directly by the news media should alert the Public Relations office before proceeding with an interview or before releasing any information.
Media are required to have a member of the Prisma Health PR team escort them while filming, photographing or conducting interviews on Prisma Health property. If Prisma Health PR personnel are not available, they may ask another Prisma Health representative to serve in that capacity.