Pillar Report Card

Greenville Health System (GHS) has made a commitment to excellence. Our fiscal year goals and measures are tied to six pillars of excellence: people, experience, quality, engagement, finance and academics. Below is a scorecard of our performance in FY 2016. Green indicates the target was met, yellow highlights results just below target, and red signifies an opportunity for improvement.

People

We work to transform health care.

Measurement Metric Target Actual
Annual Employee Opinion Survey Percent Participation 87% 87.0%
Wellness Measure: A1c Percent Reduction 3% 5.8%
Wellness Measure: LDL Percent Reduction 3% 8.5%

Experience

We make patients and families the focus of everything we do.

Measurement Metric Target Actual
Inpatient Satisfaction Average &-ile Rank of 8 HCAHPS Domains 73rd %-ile 65th %-ile
Physician Practices Average &-ile Rank of UMG Physician Practice Scores 58th %-ile 45th %-ile
Emergency Services Average &-ile Rank of ES Scores 46th %-ile 16th %-ile

Quality

We provide right care at the right time and in the right place.

Measurement Metric Target Actual
CAUTIs 25% Reduction <67 65
Magnet® Journey Submitted Application Materials
Moving Forward Through Review
Desired Progress Made at Greer &
GMH Toward Magnet Designation
Achieved
Surgical Site Infections 25% Reduction <60 63
MyChart Use % Account Activation 25% 20%

Engagement

We partner with many communities to improve health.

Measurement Metric Target Actual
MyHealth First Network Covered Lives Number of Patients Enrolled 85,000 80,470

Finance

We responsibly direct our resources to support our mission.

Measurement Metric Target Actual
Operating Margin* Operating Margin* 2.1% 1.0%
Epic Acute Rollout Performance Designation “Best Performer” Partially Achieved
Per Member Per Month Spend Average Spend <$518 $486

*Operating margin represents operating income divided by total revenue. Total revenue includes Net Patient Service Revenue and other revenue. Operating income includes total revenue less all expenses incurred to operate a hospital. A healthy operating margin is necessary for a hospital to invest in capital and technology and further position it to meet the needs of its constituents.

Academics

We educate to transform health care.

Measurement Metric Target Actual
Peer-reviewed Journal Articles with GHS Attribution/Identification Number of Articles Published 250 304
Conscious Leadership Survey % Increase from 2015 Survey Participation 7% -1.5%

2016 Annual Report Table of Contents