Greenville Health System is committed to bridging communication and cultures compassionately and innovatively for the patients, families and communities we serve. That’s why Language Services offers interpretation and translation services for free to patients who need them.
The department’s team of qualified medical interpreters provides services in person, over the phone or by video—totaling over 83,700 encounters this year! These highly trained interpreters serve GHS hospitals, outpatient facilities and physician practices and are stationed on-site at several locations.
GHS is one of the few health systems in the nation with a team of in-house translators. This team translates a variety of GHS documents to ensure that patients with limited or no English proficiency have access to print materials. Last year, the team translated more than 511,000 words!
This fiscal year, our interpreters …
- Facilitated 50,505 in-person interpreting encounters totaling 25,000+ hours
- Were involved in almost 26,000 phone interpretations totaling 5,500+ hours
- Participated in over 7,500 video interpretations totaling 3,300+ hours
Our team provides access to more than 200 languages. In addition to Spanish, commonly requested languages include Vietnamese, American Sign Language, Arabic and Chinese.
Patients can request an in-person or over-the-phone interpreter at any time by calling (864) 455-7000.
Our Supplier Diversity program works directly with minority, veteran and women-owned businesses. We collaborate with the Greenville Chamber Diversity and Inclusion Program as well as the Minority Economic Development Institute to maximize exposure for minority businesses through supplier matchmaking sessions and business expositions. Additionally, GHS participates in the Carolinas-Virginia Minority Supplier Development Council to identify new suppliers, share best practices and create opportunities for minority businesses to take part in our bid process.
GHS continues to strive for a diverse workforce to better serve our varied patient populations.
|American Indian/Alaskan Native||0.14%|
|Native Hawaiian/Pacific Island||0.06%|
|Two or more races||0.79%|
Fiscal Year Highlights
MLK Diversity Leadership Awards
GHS’ Diversity Department hosted the 9th Annual Martin Luther King Diversity Leadership Awards Luncheon. The 200 attendees heard from Dr. Damon Tweedy of Duke University Medical Center, author of Black Man in a White Coat. A GHS employee and department also were honored. Jordanie Mertil, catering coordinator at Oconee Memorial Hospital, won the individual award for advancing the legacy of Dr. Martin Luther King in Oconee and through her work in Haiti. The Nurse-Family Partnership (pictured below) won the departmental award for transforming the lives of vulnerable first-time mothers and their babies.
Employee Resource Groups at GHS
Employee Resource Groups are voluntary, employee-led groups sponsored by the Diversity Department. Our five groups total 676 members and were busy this year.
- African American Network, formerly African American Women, changed its name and mission to be more inclusive of our diverse African American employees
- GHS Veterans Association finished its first year and participated in many community outreach events for veterans
- The Levi S. Kirkland Sr., MD, Society continued to mentor underrepresented minority medical school students
- Women in Medicine and Science hosted events to celebrate the work of female physicians and biomedical faculty and to help one another overcome the challenges of being a physician
- GHS Young Professionals (pictured below) hosted numerous social and community service activities for its members
Diversity Advisory Council
This council promotes equality and inclusion at GHS while fostering positive relationships with the community. Membership is made up of community representatives and GHS employees whose job roles impact the effectiveness of GHS’ diversity efforts.
New LGBT Patient Care Collaborative
In 2015, the GHS LGBT Patient Care Collaborative was established. This collaborative consists of doctors and other clinical specialists committed to delivering safe and affirming health care that meets the needs of lesbian, gay, bisexual, and transgender patients and their families. The group has added an LGBT page on the Diversity website and is training clinical leaders on the unique medical needs of LGBT patients.
Health Equity Task Force Debuts
In 2016, the Diversity Department created the GHS’ first Health Equity Task Force. The task force focuses on systemwide solutions to health equity issues within GHS.
2016 Annual Report Table of Contents