Pillar Report Card

Greenville Health System (GHS) has made a commitment to excellence. Our fiscal year goals and measures are tied to six pillars of excellence: people, service, quality, growth, finance and academics. Below is a snapshot of our performance in FY 2015. Green indicates the target was met, yellow highlights results just below target, and red signifies an opportunity for improvement.

People

We work to transform health care.

Measurement Metric Target Actual
Annual Employee Opinion Survey Percent Participation 87% 93.0%
Wellness Measure: A1c Percent Reduction 3% 6.7%
Wellness Measure: LDL Percent Reduction 3% 9.3%

Service

Patients and families are the focus of everything we do.

Measurement Metric Target Actual
Inpatient Satisfaction Average percentile rank of HCAHPS Domains* 71st %-ile 69th %-ile
Physician Practices Average percentile rank of CGCAHPS Domains* 63rd %-ile 58th %-ile
Emergency Services Average percentile rank of Press Ganey 46th %-ile 22nd %-ile

To learn more about inpatient and physician practice satisfaction ratings, click here.

Quality

We provide right care at the right time and in the right place.

Measurement Metric Target Actual
CMS Clinical Value-Based Purchasing* Compliance 98% 98.4%
Magnet® Journey Application Submission Due 9/30/15 Achieved

*CMS Clinical Value-Based Purchasing Compliance: Value-Based Purchasing, a Centers for Medicare & Medicaid Services initiative, will reward (reimburse) hospitals, including Greenville Health System, for delivering high-quality care, treating their patients with respect and compassion, and ensuring they have the opportunity to participate in decisions about their treatment. In 2013, it incorporated 12 clinical process-of-care measures. It also will use eight measures from our patient satisfaction survey, which is Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Growth

We develop our system to meet the needs of our communities.

Measurement Metric Target Actual
MyHealth First Network Providers Number of Providers Enrolled 1,750 1,936

Finance

We responsibly direct our resources to support our mission.

Measurement Metric Target Actual
Operating Margin* Operating Margin* 1.8% 1.9%
Epic Rollout Performance Designation “Best Performer” Achieved
Per Member Per Month Spend Average Spend <$535 $508

*Operating margin represents operating income divided by total revenue. Total revenue includes Net Patient Service Revenue and other revenue such as philanthropic contributions. Operating income includes total revenue less all expenses incurred to operate a hospital. A healthy operating margin is necessary for a hospital to invest in capital and technology and further position it to meet the needs of its constituents.

Academics

We educate to transform health care.

Measurement Metric Target Actual
Peer-reviewed Journal Articles with GHS Attribution/Identification Number of Articles Published 200 311
Extramural Funding External Funding for Research Activity $3 million $8.4 million
Student Opinion Survey Implementation 9/30/15 Achieved