Together We Serve
Greenville Health System is committed to bridging communication and cultures compassionately and innovatively for the patients, families and communities we serve. That’s why GHS’ Office of Diversity is pleased to offer translation and interpretation services for free to patients who need them through the Department of Language Services.
GHS is one of the few health systems in the nation that features a team of in-house translators. This team translates a wide variety of GHS documents to ensure that patients with limited or no English proficiency have access to print materials. In Fiscal Year 2015, the team translated more than 500,000 words!
The department boasts a team of qualified medical interpreters who provide services in person, over the phone or by video-totaling nearly 82,000 encounters in FY 2015 alone. These highly trained interpreters serve GHS hospitals, outpatient facilities and physician practices and are stationed on-site at several locations.
This fiscal year, our interpreters …
- Interacted via remote video in areas such as Seneca, Laurens and Spartanburg to serve physician practices (more than 7,300 “visits”)
- Facilitated over 51,600 in-person interpreting encounters
- Were involved in 23,000 phone interpretations
In addition to Spanish, commonly requested languages include …
- American Sign Language
- Chinese Mandarin
Patients can request an in-person or over-the-phone interpreter at any time by calling (864) 455-HOLA, which provides access to more than 200 languages.
For Those Within GHS
Greenville Health System also is committed to workforce diversity and has received numerous recognitions for establishing programs that promote diversity at every level of the organization. For example, this is the fourth year in a row that GHS was named one of the top “50 Out Front Companies for Diversity Leadership” as a Best Place for Women and Diverse Managers to Work, according to Diversity MBA Magazine. This year, GHS moved up to number 29 and was also recognized as a Top 10 Best in Class for Accountability and Board Diversity.
Supplier Diversity Spotlight
Our successful Supplier Diversity program added a new element this year. The GHS Construction Mentoring program allows diverse contractors with little or no healthcare experience to participate in an RFP process for the mentorship program. The program helps diverse contractors gain valuable work experience in the healthcare arena relative to safety, design, project scoping, bid interview process, project management and other healthcare-specific topics. Once the half-year “paid” mentorship is completed, the contractor is awarded $1 million in projects over the course of the fiscal year.
GHS’ manager of Supplier Diversity, Sonya Cunningham, was awarded the Regional Supplier Diversity Coordinator of the Year Award. This honor is given to a Supplier Diversity professional who has made a significant impact on the development of corporate supplier diversity operations, promoted diversity in the supplier chain and demonstrated a history of involvement with certified minority business enterprises.
Fiscal Year Highlights
GHS added an employee resource group—the GHS Veterans Association—this year, bringing our total to five employee resource groups
- African American Women
- GHS Veterans Association
- GHS Young Professionals
- Levi S. Kirkland Society
- Women in Medicine and Science
In other news, GHS’ Diversity Department hosted the 8th Annual Martin Luther King Diversity Leadership Awards Luncheon. Melinda Hudson Gillispie, Community Relations coordinator, won the Individual Award; the Children’s Hospital Supportive Care Team won the Department Award.
For an overview of how we look by the numbers—such as age, ethnicity and gender—see below.