Greenville Health System (GHS) has made a commitment to excellence. Our fiscal year goals and measures are tied to six pillars of excellence: people, service, quality, growth, finance and academics. Below is a snapshot of our performance in FY 2014. Green indicates the target was met, yellow highlights results just below target and red signifies an opportunity for improvement.
We work to transform health care.
|Annual Employee Opinion Survey||Percent Participation||87%||90.3%|
|Wellness Measure||Percent Participation||20%||9.3%|
Patients and families are the focus of everything we do.
|Inpatient Satisfaction||Average percentile rank of HCAHPS Domains*||71st %-ile||68th %-ile|
|CGCAHPS (UMG Practices)||Patient Satisfaction||86.4||86.7|
|Emergency Services||Patient Satisfaction||84.9||83.4|
*HCAHPS Domains: Inpatient satisfaction scores are the result of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey our patients complete. It is a standardized tool for measuring the patient experience with regard to particular aspects of hospital care. The survey includes 27 questions that are bundled and reported as 10 “composite” scores in these areas:
- Communication with doctors
- Communication with nurses
- Responsiveness of hospital staff
- Pain management
- Communication about medicines
- Discharge information
- Cleanliness of the hospital environment
- Quietness of the hospital environment
- Overall rating of the hospital
- Willingness to recommend the hospital
We provide right care at the right time and in the right place.
|CMS Clinical Value-Based Purchasing*||Compliance||98%||98.1%|
|Patient Safety Culture Survey||Percent Participation||67%||81%|
*CMS Clinical Value-Based Purchasing Compliance: Value-Based Purchasing, a Centers for Medicare & Medicaid Services initiative, will reward (reimburse) hospitals, including Greenville Health System, for delivering high-quality care, treating their patients with respect and compassion, and ensuring they have the opportunity to participate in decisions about their treatment. In 2013, it incorporated 12 clinical process-of-care measures. It also will use eight measures from our patient satisfaction survey-Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
We develop our system to meet the needs of our communities.
|Community Practice Enrollment||Number of New Patients||62,906||58,239|
We responsibly direct our resources to support our mission.
|Operating Margin*||Operating Margin*||3.0%||3.4%|
*Operating margin represents operating income divided by total revenue. Total revenue includes Net Patient Service Revenue and other revenue such as philanthropic contributions. Operating income includes total revenue less all expenses incurred to operate a hospital. A healthy operating margin is necessary for a hospital to invest in capital and technology and further position it to meet the needs of its constituents.
We educate to transform health care.
|Peer-reviewed Journal Articles with GHS Attribution/Identification||Number of Articles Published||160||209|
|Extramural Funding||External Funding for Research Activity||$2 million||$2.41 million|