Pillar Report Card

Greenville Health System (Prisma Health) has made a commitment to excellence. Our fiscal year goals and measures are tied to six pillars of excellence: people, service, quality, growth, finance and academics. Below is a snapshot of our performance in FY 2014. Green indicates the target was met, yellow highlights results just below target and red signifies an opportunity for improvement.

People

We work to transform health care.

Measurement Metric Target Actual
Annual Employee Opinion Survey Percent Participation 87% 90.3%
Wellness Measure Percent Participation 20% 9.3%

Service

Patients and families are the focus of everything we do.

Measurement Metric Target Actual
Inpatient Satisfaction Average percentile rank of HCAHPS Domains* 71st %-ile 68th %-ile
CGCAHPS (UMG Practices) Patient Satisfaction 86.4 86.7
Emergency Services Patient Satisfaction 84.9 83.4

*HCAHPS Domains: Inpatient satisfaction scores are the result of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey our patients complete. It is a standardized tool for measuring the patient experience with regard to particular aspects of hospital care. The survey includes 27 questions that are bundled and reported as 10 “composite” scores in these areas:

  • Communication with doctors
  • Communication with nurses
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness of the hospital environment
  • Quietness of the hospital environment
  • Overall rating of the hospital
  • Willingness to recommend the hospital

Quality

We provide right care at the right time and in the right place.

Measurement Metric Target Actual
CMS Clinical Value-Based Purchasing* Compliance 98% 98.1%
Patient Safety Culture Survey Percent Participation 67% 81%

*CMS Clinical Value-Based Purchasing Compliance: Value-Based Purchasing, a Centers for Medicare & Medicaid Services initiative, will reward (reimburse) hospitals, including Greenville Health System, for delivering high-quality care, treating their patients with respect and compassion, and ensuring they have the opportunity to participate in decisions about their treatment. In 2013, it incorporated 12 clinical process-of-care measures. It also will use eight measures from our patient satisfaction survey-Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Growth

We develop our system to meet the needs of our communities.

Measurement Metric Target Actual
Community Practice Enrollment Number of New Patients 62,906 58,239

Finance

We responsibly direct our resources to support our mission.

Measurement Metric Target Actual
Operating Margin* Operating Margin* 3.0% 3.4%

*Operating margin represents operating income divided by total revenue. Total revenue includes Net Patient Service Revenue and other revenue such as philanthropic contributions. Operating income includes total revenue less all expenses incurred to operate a hospital. A healthy operating margin is necessary for a hospital to invest in capital and technology and further position it to meet the needs of its constituents.

Academics

We educate to transform health care.

Measurement Metric Target Actual
Peer-reviewed Journal Articles with Prisma Health Attribution/Identification Number of Articles Published 160 209
Extramural Funding External Funding for Research Activity $2 million $2.41 million