New updates added to MyChart

MyChart is updating November 1, 2020. Watch the video below for details on our new updates.

Your one-stop health information shop

Want to check out the test results from your last doctor visit? Need to ask your doctor a medical question? Need to schedule a telehealth visit with your doctor? You can do all that and more with MyChart!

MyChart is an online tool that connects you with your personal health information and your health care team quickly and easily. Any care you receive from a Prisma Health provider will appear in your MyChart account. You also can use MyChart to manage the health information of other family members, such as an aging parent (with his or her permission) or child, by setting up a proxy account.

Once you have an account, you can access MyChart on the internet or through the MyChart mobile app.

New feature for iPhone users!

Now you can link the Apple Health app on your iPhone to your MyChart account, so that your health information appears when you open the Apple Health app. Click here for a step-by-step guide to get set up.

Things you can do with MyChart

Schedule an appointment for a sick visit, Pap smear or screening mammogram, or access SmartExam for online care.

View test and lab results, follow-up instructions, billing summaries and preventive care recommendations.

Review medication lists and instructions for yourself or a child or elderly parent (through a proxy account).

Arrange a virtual visit with a Prisma Health care provider via phone or video if you are sick or injured.

Pay your medical bills online and view
your account information.

Ask medical questions to your
doctor’s office.

Create and print a wallet card with your important health information.

Frequently Asked Questions

How do I set up a MyChart account?

There are several ways to sign up for a Prisma Health MyChart account. You can sign up at your doctor’s office, either when you check in or with a provider in the exam room.

You also can sign up using the activation code from your after-visit summary or billing statement. You’ll need to enter this code at to get an account. If you want to open an account and don’t have an activation code, you can request one at and it will be emailed to you.

Can I access MyChart on my mobile device?

Yes. After opening a MyChart account, you can download the MyChart app onto your mobile device for even quicker access. Be sure to select Greenville Health System as your medical center.

Can I schedule my own appointments through MyChart?

You can schedule your own appointments for sick visits with a doctor you have seen before, screening mammograms and Pap smears through your MyChart account by selecting the “Visits” tab.

To schedule well visits with your doctor, if you have trouble seeing availability for sick visits, or you are trying to schedule a new patient visit, please call the doctor’s office.

What is a proxy account and how do I set one up?

A MyChart proxy account enables you to access another person’s MyChart account through your own account. If that person is an adult (e.g., an aging parent), you will need their permission to open a proxy account to access their MyChart info.

Proxy accounts also are a good way for parents to keep track of their children’s health information. Parents with more than one child can link all of their children’s MyChart accounts to their own through proxy access.

The first step in setting up a proxy account is to make sure both you and the other person have a MyChart account. To link your child’s account, ask the front office staff the next time you visit your pediatrician’s office. You also can do this for another adult whose account you wish to link to yours. Note that both parties must be present to set up the proxy access.

What if I have a MyChart account at another facility?

Even if you have a MyChart account at another facility, you still need to create a Prisma Health MyChart account to see care received from Prisma Health care providers. However, you can easily link your accounts online through a MyChart tool called Lucy.

What will happen to my other Prisma Health patient portal(s)?

The MyHealth First Network (Orion) portal will remain available in addition to MyChart. Any other patient portal(s) will be active for a period of time. MyChart will not contain a copy of all the information found in the other portal(s).

Like your health care online? Try SmartExam!

You can use SmartExam to receive health care online for a variety of common conditions. Complete the online evaluation and let one of our Prisma Health care providers send you a diagnosis and treatment plan (and prescription if needed) via email.

Need help with MyChart?

MyChart Patient Support Line: