Language Assistance

Bridging the communication gap

Prisma Health is committed to bridging communication and cultures compassionately and innovatively for the patients, families and communities it serves.

That’s why Language Services offers interpretation and translation services for free to patients who need them.

We’re Here to Help

For more information, call

Medical Interpreters

The department’s team of qualified medical interpreters provides services in person, over the phone or by video –totaling more than 87,000 encounters in 2018. These highly trained interpreters serve Prisma Health hospitals, outpatient facilities and physician practices and are stationed on-site at several locations. In 2018, interpreters …

  • Facilitated 48,585 in-person interpreting encounters
  • Were involved in 29,456 phone interpretations
  • Participated in over 9,071 video interpretations

Prisma Health–Upstate is one of the few health systems in the nation with a team of in-house translators. This team translates a variety of documents to ensure that patients with limited or no English proficiency have access to print materials. In 2018, team members translated more than 654,000 words.

The team provides access to more than 200 languages. In addition to Spanish, commonly requested languages include Vietnamese, Arabic, American Sign Language and Chinese.

Services for the Deaf

Prisma Health provides interpreting services for deaf and hard-of-hearing patients using both in-person and video-remote interpreters. Our video interpreting service provides the patient with a view of the interpreter through a computer screen.

Nondiscrimination Policy

Prisma Health does not discriminate on the basis of race; color; national origin; religion; age; sex; physical, mental or other disability; medical condition; sexual orientation; gender identity; gender expression; pregnancy; ancestry; marital status; citizenship; or veteran status.