SmartExam lets you connect online with a Prisma Health care provider wherever you are – at work, at home or on the go – for only $20. So if you’re suffering from sinus pain, a UTI, a cold or a variety of other common health conditions, you can use SmartExam to receive a diagnosis, treatment plan and prescription if needed, all without missing a beat in your busy life.
SmartExam is recommended for adults 18 and over. If you have a child in need of medical care, his or her medical home is the best first stop. At Prisma Health, our pediatricians will do their best to work your child in for a sick-visit the same day. Many of our pediatric practices offer extended hours to make it more convenient for parents to bring their child in. We also offer two after-hours clinics for children – one in Greenville and one in Spartanburg – and the Upstate’s only Children’s Emergency Center.
First time user? Sign up for SmartExam. Already enrolled? Start your SmartExam now.
Available 24 hours a day (responses provided between 8 a.m. and 8 p.m. daily).
The provider will review your symptoms
and get back to you within one hour.
Use SmartExam anywhere at any time, no appointment needed.
Only $20 for a diagnosis and treatment plan.
All data, including your credit card number and health information, is protected.
Any prescriptions will be sent electronically to the pharmacy of your choice.
Receive high-quality care from trusted Prisma Health providers.
SmartExam is an online service offering the simplest, most convenient way to get care for everyday health issues.
No, you do not have to be a current patient of Prisma Health to take advantage of this service.
All SmartExams are reviewed by licensed Prisma Health providers. They will provide you with a personalized diagnosis and treatment plan that they’ve tailored to your unique symptoms and condition. These providers may be physicians or nurse practitioners. Treatment is not provided by your primary care provider online.
SmartExam is recommended for adults 18 and over. If you have a child in need of medical care, his or her medical home is the best first stop. At Prisma Health, our pediatricians will do their best to work your child in for a sick-visit the same day. Many of our pediatric practices offer extended hours to make it more convenient for parents to bring their child in. We also offer two after-hours clinics for children—one in Greenville and one in Spartanburg— and the Upstate’s only Children’s Emergency Center.
You never need to use video for a SmartExam. For some conditions, we may want to see a picture to help us understand what’s going on. If needed, you can use pictures from your mobile device or your computer.
Because we want to help you feel better faster, and your doctor isn’t always available at the moment you need care, we can’t guarantee you’ll be treated by your doctor. We know the trust you put in us is important. With SmartExam, you’ll always be treated by a licensed Prisma Health provider—a physician or nurse practitioner. We also always make sure that your SmartExam is part of your medical record so that your primary doctor sees what care you’re receiving.
The cost for a diagnosis and treatment plan is $20.
Payment is easy—just enter your credit card or debit card information. We’ll charge your card and send you a receipt. You only pay if we can treat your condition.
Yes, you can enter your HSA card number when you submit payment during checkout.
We suggest a loadable gift credit card.
If you believe this service is covered by your insurance plan, you may submit a claim to your insurance company to pursue reimbursement. Be aware that if this is not a covered service, the cost you pay during checkout will not count toward your deductible or out-of-pocket maximum. This service is not covered by Medicare or Medicaid.
Never. Our goal is to help you get easy access to high-quality, affordable care. If it turns out that we can’t treat you through a SmartExam, there’s no charge to you. If your condition requires an in-person visit, we can help locate a provider for you at no charge.
Setting up an account is easy. After you submit your information (either online or by phone), you will receive an email within about 15 minutes that lets you know your account is active and that you can begin your SmartExam.
Once you’ve created an account, it typically takes between five and 10 minutes to complete the SmartExam. Just like when you come in to the doctor’s office, we ask different questions based on your unique symptoms and condition, so the actual time it takes to finish will depend on your unique circumstances.
Yes. The provider can order prescription medications for you if they’re needed and send the prescriptions directly to the pharmacy of your choice.
No, you will pay for your prescription at the pharmacy.
Yes. That’s one of the unique values of getting care through the SmartExam service. Unlike the care you get from some online care companies, we make sure all your care is coordinated with your overall healthcare needs, and it’s always included in your Prisma Health electronic medical record (MyChart).
No. To ensure your privacy and safety, each person must have a separate account using a separate email address.
For desktops and laptops, we support the latest versions of Chrome, Safari and Firefox along with Internet Explorer 10+. On mobile devices, we support the latest versions of Safari and Android Chrome.