Patient-Centered Medical Home

Prisma Health–Upstate is pleased to announce that 37 of our primary care practices have received recognition by the National Committee for Quality Assurance (NCQA) as Patient-Centered Medical Homes. NCQA Recognition Programs assess whether clinicians and practices support the delivery of high-quality care and are built on evidence-based, nationally recognized clinical standards of care.

A “medical home” is a medical office or clinic where a team of healthcare professionals work together to provide comprehensive primary care. “Patient-centered” is our way of saying that you are the most important person when it comes to your health care and that the healthcare team focuses on you to provide the best care possible.

As a patient-centered medical home, we offer the best possible care based on the latest technology and evidence-based research.

What does a medical home look like?

A patient-centered medical home provides care for the whole person. Your care is personalized, coordinated and delivered by the medical team. Our primary goal is to improve access to primary care for adults, youth and children. A patient-centered medical home achieves this goal while producing significant health benefits through prevention and wellness.

A patient-centered medical home also provides care that is appropriate based on your culture and language needs. This approach improves access by making it easier to communicate about complex health issues with providers who understand your linguistic and cultural framework.

Your care team

Your team will include a personal physician who will be responsible for your continued and comprehensive care. This physician will lead the team of other medical professionals who collectively are responsible for your ongoing care. Your medical team will help coordinate your care across all aspects of the healthcare system, ensuring you get the proper personalized care when and where you need it.

Your caregivers will …

  • Take personal responsibility for your ongoing care
  • Get to know you and your health history and suggest treatments that make sense for you
  • Make sure that you understand your health condition(s) and how to best take care of yourself
  • Encourage you to ask questions and make sure you know and understand all of your options for care
  • Coordinate your care across different settings, including among specialists and hospital care
  • Use the latest technology and evidence-based medical approaches
  • Focus on preventive care and conduct regular checkups to help you stay healthy
  • Help you make healthy lifestyle decisions and provide support for you in the self- management of your health

Your role as a patient

As a patient, you and your health care are the center of your medical home team. Here is what you can do to get the most out of your health care.

Communicate with your team

  • Ask questions and tell your medical home team when you don’t understand something
  • Tell your team members about your health history, including other healthcare professionals who care for you, so they can help coordinate the best care possible
  • Talk openly with your team members about your feelings about the care they are providing so that they can make it better

Take care of your health

  • Know that you are a full partner in your own health care
  • Learn about your condition and what you can do to stay as healthy as possible
  • Follow the health care plan that you and your team have worked out
  • Set goals that you can reach: Talk to your team about adding new goals when you see results

Speak up

  • Tell your team if you are having trouble sticking with your care plan: Ask questions about what you can do to get better results
  • Tell your team if you feel your care plan is not working: Work together to make changes if necessary.

For your medical home team to best serve you, it is important that you provide comprehensive information about your health history. A health history includes information such as visits to specialists, medical or surgical procedures, health status, recent test results, self-care information and records from any recent hospitalization, specialty care or ER visits.

Practices receiving Patient-Centered Medical Home Recognition include:

Family Medicine

Internal Medicine


To learn more or to establish a medical home with Greenville Health System, call toll free 1-844-447-3627 (toll free).