Office policies
Appointments
Please arrive 15 minutes prior to your appointment to complete any necessary updates. Bring your insurance card and picture ID to each appointment. Please be aware that your co-pay or deductible is due at the time of service. If you do not have insurance, payment is expected at the time you receive services. Our office requires a 24 hour notice of appointment cancellation. There may be a fee for missed appointments.
Lab tests and fees
Laboratory procedures such as Pap smears, biopsies and blood tests are conducted in our office and then completed by a licensed laboratory, which receives the specimens for analysis. Your insurance company may require your lab work to be sent to a particular lab with which it has a contract. If so, please let us know in advance. You will receive a separate bill from the lab for these analyses.
Insurance
If you have any questions about your coverage after you have spoken to your insurance company, please call our office and speak with the insurance department. As a service to our patients, we file all insurance claims. All patients should bring proof of insurance with them to each visit; usually this is in the form of an insurance card. If you are a member of a PPO/HMO or other managed care insurance agency, please call before your appointment and confirm that we participate in your particular plan. Be sure that you have the correct authorization or referral from your primary care physician (“regular” doctor) before coming to the office. Ultimately, it is the patient’s responsibility to abide by her particular plan. Any co-pays or deductibles will need to be paid at the time of your visit. If you are pregnant, our financial counselor will sit down with you on your first visit to our office to discuss any fees, your financial obligations and payment arrangements. If you do not have insurance, we ask that you make payment in full at the time of service. If you have Medicare, Medicare determines the fee for all medical visits and procedures. We do ACCEPT ASSIGNMENT with Medicare. Medicare pays 80 percent of the preset fee. You will be responsible for 20 percent at the time of your visit. If you have secondary insurance, we will file it for you. If you have not met your calendar year deductible at the time of service, we will ask you to pay that amount.
