Upstate Family Medicine

We are prepared to care for you

If you are a patient with an appointment, our office will call you and together we will determine how best to conduct your appointment – in-person, over the phone, by video or rescheduled for a later date.

If you are a patient without an appointment and need care, or if you’re not a patient and need care – please call the office and together we will determine the best course of treatment for you.

Focused on your health

Choosing a doctor who really listens to and understands your needs and concerns is one of the most important things you can do, both for yourself and for your family. At Upstate Family Medicine, we understand the benefits of a friendly, honest relationship with your doctor. Our goal is to make that a reality for every one of our patients.

To us, quality care is more than just great medical treatment. It means preventative care to keep you and your family healthy and a friendly, professional environment that supports your care. Whether you visit our office for an illness or wellness exam, our goal is to provide personalized, comprehensive care in the most comfortable setting possible.

Comprehensive care for your entire family. As family medicine specialists, we are trained to address the unique medical needs of infants, children, adults and seniors. From treating ear infections to managing high blood pressure and performing wellness exams, we specialize in meeting your entire family’s medical needs.

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Office policies

Collection of patient amounts due

Insurance companies require that we collect any co-pay or co-insurance amounts at the time of service. We will collect the co-pay amounts at the time of check-in to avoid a wait at checkout. All co-insurance amounts will be collected at the time of check-out. Please understand that you will be responsible for any amounts not paid by your insurance company.

We understand that temporary financial problems may effect timely payment of your balance. We encourage you to communicate any such problems so that we may assist you in the management of your account.

We understand that there may be special agreements between parents regarding a child’s medical expenses. However, the parent that brings the child in for a visit is responsible for making payment on that date of service.

Prescription refill requests by phone

We will generally need to see an existing patient back in the office prior to calling in a prescription. However, in rare cases where it’s appropriate to write the prescription, there will be a $15 charge in order to cover operating costs. This is not generally covered by your insurance.

Our practice is an NCQA-recognized Patient-Centered Medical Home!

The National Committee for Quality Assurance (NCQA) Recognition Programs assess whether clinicians and practices support the delivery of high-quality care and are built on evidence-based, nationally recognized clinical standards of care.

Learn more about what this means for you