Family Medicine Mountain View

426 Memorial Dr, Greer, SC MAP
Open Today 8:00 AM - 5:00 PM

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Monday	8:00 AM - 5:00 PM
Tuesday	8:00 AM - 5:00 PM
Wednesday	8:00 AM - 5:00 PM
Thursday	8:00 AM - 5:00 PM
Friday	8:00 AM - 5:00 PM
Saturday	Closed
Sunday	Closed

(864) 877-9066
(864) 241-9224 FAX

MyChart Patient Portal

MyChart Access

Thank you for choosing Family Medicine Mountain View to meet your healthcare needs. Family Practice (also called Family Medicine) doctors treat patients of all ages and provide services ranging from preventive care to sick care.

Our desire is to offer complete, expert care whenever you and your family need it. Your doctor or another Mountain View partner is always on call if you have an after-hours problem. If the problem does not require immediate care and you would prefer to see your doctor, we will schedule an appointment for you for the first available time.

Complementing our team is a physician assistant who provide comprehensive health care to both adults and children. The physician assistant performs health assessments and diagnoses, conducts physical examinations, orders lab work and X-rays, prescribes medication, coordinates treatment plans and makes referrals. They also educate patients and their families to promote wellness, maintain health and intervene in the event of acute or chronic illness.

If you need to visit a specialist, your doctor will help you obtain a referral. That way, the specialist will have the benefit of your medical records to assist in your health care.

Mountain View uses electronic medical records, which permit access to your records from many areas of the hospital and from many physician offices. This information helps us manage your care efficiently, promptly and securely.

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Providers

Click on a provider's photo to see their profile

Thomas Ballard, MD

William Byars, MD

Julie Kinsman, MD

Adrienne Labotka, MD

K. Graham Lawrence, Jr., MD

J. Hunter Leigh, DO

Channing Endress, FNP

Weekends and After Hours – We are on call 24 hours a day, 7 days a week. Call our main number to reach our answering service.

Mountain View observes the following holidays: New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day

Patient Forms

Emergencies

In a life-threatening emergency, call 911 at once. Otherwise, call our office before seeking care. A staff member will handle your call immediately and give you instructions on how to take care of the situation. If you need to speak with a doctor after hours, please call (864) 877-9066 for instructions on reaching the on-call physician.

Medical Services

Office Policies

Appointments

Our goal is to provide high-quality care and to see you as quickly as possible. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. For appointments, please call (864) 877-9066 and press 2.

For cancellations, please notify us 24 hours in advance if at all possible, thus freeing up your appointment for another patient. If you are a new patient, please arrive 20 minutes before your appointment and bring all of your medication bottles (prescription and over the counter). We will also need a picture ID and your current insurance card. If time permits we will mail the new patient paperwork to you ahead of time.

We make every effort to schedule your appointments with your physician. However, if your doctor is not available and you require immediate attention at our office, your care will be provided by another provider in the practice.

Emergencies

In a life-threatening emergency, call 911 at once. If you need to speak with a doctor after hours please call 864-877-9066 for instructions on reaching the on-call physician.

Medical Forms

To protect your confidentiality, we will not release medical information without your written authorization or unless required by law. When you sign a release form, we cannot withhold any medical facts from the people or organizations for which you have authorized release.

For school physicals, athletic exams, overseas travel, preoperative consultations, insurance exams, etc., please complete your portion of the form before coming in. If you send forms to the office for completion by your doctor, please enclose a selfaddressed stamped envelope.

Payment Policies and Feeds

We request payment for office visits at the time of service. We accept cash, checks and major credit cards. Fees vary depending on the complexity and number of problems, doctor’s time, diagnostic tests, medications, immunizations, etc. If you have questions about fees, our office is always willing to discuss them with you.

Insurance

As a courtesy, we routinely file insurance and ask that you bring your current insurance card with you at each visit. Our staff will assist you with any health insurance problems. We participate with several health maintenance (HMO) and Preferred Provider Organizations (PPO). If you are a member of these groups, please call our office to confirm our participation and any special provisions your insurance company may require.

As participating Medicare providers, we file all Medicare charges, collecting only the Medicare deductible and co payment from you at the time of service. If you have secondary insurance we will file it for you also.

Worker’s Compensation

If you have an on-the- job injury or your condition is work related, we will require advance authorization from your employer before we will be able to provide treatment. Many employers require that you see the physician they contract with and will not pay for treatment by your family provider.

Medicare

As participating Medicare providers, we file all Medicare charges, collecting only the Medicare deductible and co-payment from you at the time of service. If you have secondary insurance, please provide us with that insurance card. We will try to file your secondary insurance via computer. Please keep all invoices that we give you in case paper filing is necessary.

HMOs and PPOs

We take part in several Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs). If you are a member of these groups, please call our office to confirm our participation and any special provisions your insurance company may require.

Phone Calls

Phone calls and messages are handled as promptly as possible. Your provider’s nurse/medical assistant typically returns the phone calls. To assist your provider, the assistant can speak with you about your concerns or questions. Please give as much information as you can when you leave your message. For children, the person most closely involved with the child’s care is the preferred contact. When leaving your message please include the patient’s overall condition (such as temperature and symptoms) and whether the patient is taking medications. Also, provide the telephone number for your pharmacy in case a prescription is needed.

Patient Centered Medical Home

What is a patient centered medical home?

A “medical home” is a medical office or clinic where a team of healthcare professionals works together to provide comprehensive primary care. “ Patient-Centered” is our way of saying that you are the most important person when it comes to your health care and that the healthcare team focuses on you to provide the best care possible. As a patient-centered medical home, we pride in offering the best care based on the lasts technology and evidence-based research.

What does a medical home look like?

A patient-centered medical home provides care for the whole person. Your care is personalized, coordinated and delivered by the medical team. Our primary goal is to improve access to primary care for adults, youth ands children. A patient-centered medical home achieves this goal while producing significant health benefits through prevention and wellness.

A patient-centered medical home also provides care that is appropriate based on your culture and language needs. This approach improves access by making it easier to communicate about complex health issues with providers who understand your linguistic and cultural framework.>

Your care Team

Your team will include a personal physician that will be responsible for your continuous and comprehensive care. This physician will lead the team of other medical professionals who collectively are responsible for your ongoing care. Your medical team will help coordinate your care across all aspects of the healthcare system, ensuring that you get the proper personalized care when and where you need it.

Your caregivers will…

• Take personal responsibility for your ongoing care
• Get to know you and your health history and suggest treatments that make sense for you
• Make sure that you understand your health condition(s) and how to best take care of yourself
• Encourage you to ask questions and make sure you know and understand all of your options for care.
• Coordinate your care across different settings, including specialist and hospital care.
• Use the latest technology and evidence-based medical approaches.
• Focus on preventive care and conduct regular checkups to help you stay healthy
• Help you make healthy lifestyle decisions and provide support for you in the self-management of your health.

Your role as a patient

As a patient, you and your healthcare are the center of your medical home team. Here is what you can do to get the most out of your health care.

Communicate with your team

• Ask questions and tell your medical home team when you don’t understand something
• Tell your team about your health history, including other healthcare professionals who care for you, so they can help coordinate the best care possible.
• Talk openly with your team about your feelings about the care they are providing so that they can make it better.

Take care of your health

• Know that you are a full partner in your own healthcare.
• Learn about your condition and what you can do to stay as healthy as possible
• Follow the healthcare plan that you and your team have worked out
• Set goals that you can reach: Talk to your team about adding new goals when you see results.

Speak up

• Tell your team if you are having trouble sticking with your care plan: Ask questions about what you can do to get better results.
• Tell your team if you feel your care plan is not working: Work together to make changes if necessary

For your medical team to best serve you, it is important that you provide comprehensive information about your health history. A health history includes information such as visits to specialists, medical or surgical procedures, health status, recent test results, self-care information and records from any recent hospitalization, specialty care or ER visits. Patients should bring in any medications they take to each appointment. This information will help your care team coordinate the best care possible for you.

To learn more or to establish a medical home with Greenville Health System, call (877) GHS-INFO (477-4636) or visit ghs.org. Primary care doctors practice in the fields of family medicine, internal medicine and pediatrics.

Quality Measures

Last month, our practice performed as indicated below on the following clinical quality measures:

Mountain View Family Practice (also known as Family Medicine- Mountain View)

Our practice is excited to have the opportunity to present clinical quality data to you that reflects data that our practice is measuring as part of our continued efforts to be your patient centered medical home.

Last month (December 2014 data), our practice performed as indicated below on the following clinical quality measures:

Your satisfaction is important to us, and we continually measure feedback received from surveys filled out by you to ensure that our patient-centered medical home is putting you first. Below is a summary of our survey results

Quality Data

Our practice is excited to have the opportunity to present clinical quality data to you on a quarterly basis that reflects data that our practice is measuring as part of our continued efforts to be your patient centered medical home. View our Current Quality Scorecard