Office Policies
Appointments
Our goal is to provide high-quality care and to see you as quickly as possible. Office hours are 7 a.m.-5 p.m., Monday through Friday. For appointments, please call 864-877-9066.
For cancellations, please notify us 24 hours in advance if at all possible, thus freeing up your appointment for another patient. If you are a new patient, please arrive 20 minutes before your appointment and bring all of your medication bottles (prescription and over the counter). We also will need a picture ID and your current insurance card. If time permits, we will mail the new patient paperwork to you ahead of time.
We make every effort to schedule your appointments with your provider. However, if your provider is not available and you require immediate attention at our office, your care will be provided by another provider in the practice.
Weekends and after hours
We are on call 24 hours a day, seven days a week. Call our main number to reach our answering service.
Medical forms
To protect your confidentiality, we will not release medical information without your written authorization or unless required by law. When you sign a release form, we cannot withhold any medical facts from the people or organizations for which you have authorized release.
For school physicals, athletic exams, overseas travel, preoperative consultations, insurance exams, etc., please complete your portion of the form before coming in. If you send forms to the office for completion by your provider, please enclose a self-addressed, stamped envelope.
Payment policies and fees
We request payment for office visits at the time of service. We accept cash, checks and major credit cards. Fees vary depending on the complexity and number of problems, provider’s time, diagnostic tests, medications, immunizations, etc. If you have questions about fees, our office is always willing to discuss them with you.
Insurance
As a courtesy, we routinely file insurance and ask that you bring your current insurance card with you at each visit. Our staff will assist you with any health insurance problems.
As participating Medicare providers, we file all Medicare charges, collecting only the Medicare deductible and co-payment from you at the time of service. If you have secondary insurance, we will file it for you also. Please keep all invoices that we give you in case paper filing is necessary.
Phone calls
Phone calls and messages are handled as promptly as possible. Your provider’s nurse/medical assistant typically returns the phone calls. To assist your provider, the assistant can speak with you about your concerns or questions. Please give as much information as you can when you leave your message.
For children, the person most closely involved with the child’s care is the preferred contact. When leaving your message, please include the patient’s overall condition (such as temperature and symptoms) and whether the patient is taking medications. Also, provide the telephone number for your pharmacy in case a prescription is needed.
You also can communicate with your care team using your MyChart account. To learn more about MyChart, click here.
