Office Policies


To reduce wait times, we see patients by appointment only. For acute illnesses, we can provide same-day appointments. Our phone lines are open from 8 a.m.-5 p.m. Our experienced staff is available to answer your medical questions. All calls made before 4 p.m. will be addressed the same business day.

Missed Appointments

If you cannot keep an appointment, please notify our office at least 24 hours in advance.

After Hours

If you think you are having an emergency, please call 911. If you need to speak with one of our doctors, call the main line (455-7800). The answering service will contact the physician on call.

Hospital Coverage

If you need to be hospitalized, we have resident physicians at the Prisma Health hospital facility (Greenville Memorial Hospital) around the clock. These doctors specialize in offering immediate, continuous, high-quality care to hospitalized patients. Upon discharge, you will be given a follow-up appointment at Center for Family Medicine.

Nurse Visits

Visits with a nurse for immunizations, blood pressure or weight check and Depo-Provera injections are scheduled by appointment.

Prescription Refills

Refill requests should be called in during normal practice hours and typically take up to two business days to process. All controlled drug prescriptions require a visit with a provider. For non-controlled medications, renewal requests will be sent to your designated pharmacy, at the discretion of the physician.

Insurance and Payment Policy

CFM is an accredited Family Medicine residency program. Our office visits are billed to your insurance provider as an outpatient facility for Prisma Health. Our faculty oversees the residents in our program and can bill a professional fee for that oversight of residents. This duty creates what is known as a split bill. As a patient you may see two bills, one from University Medical Group for the professional fee and one from Prisma Health for the facility bill.

Medicare and Medicaid have provisions in their billing structure to allow payment of these oversight faculty professional charges. Many private insurance payers do not. If you have questions about whether your private insurance would cover your visit to CFM, please contact your insurance company for guidance on your coverage guidelines.

We will file your insurance for you. Insurance co-payments and other monies owed are expected at the time of service, unless previous payment arrangements have been made. All co-payments are expected during the check-in process. We accept credit cards, checks and cash.

Patient Forms

Medical records can be requested through CFM’s medical records department located on the main floor. Immunization forms can take up to 48 hours or two business days to process after requests are made. Additional forms such as life insurance, employment, sports/physicals, driver’s licenses, nursing home and assisted living admission forms, and FMLA must be brought to the office.