Connect Center

The Connect Center is more than an admissions office; it provides patients and referring providers access to professional staff experienced in mental health education with a common goal of facilitating internal and external referrals through their expansive knowledge of internal and community resources. The various divisions of the Connect Center work together to enhance services and focus on patient-centered care with the overall goal of improving mental health outcomes by helping patients receive the right care in the right place at the right time.

Contact Us



8:30 a.m.–7 p.m.


After hours and on holidays, calls are answered by hospital personnel who will conduct a brief triage over the phone and provide guidance.

Connect Assessments

Connect Assessments is comprised of nurses, licensed social workers and licensed professional counselors. They provide assessments to determine the most appropriate level and type of care such as inpatient hospitalization, partial hospitalization or intensive outpatient care.

  • If admission to any of these programs is deemed appropriate, the professional Connect Assessments staff will guide the patient through this process.
  • For more information regarding the admission process, click here.

Outpatient Referral Management

Outpatient Referral Management diligently reviews and assesses referrals for outpatient mental health services through individual phone interviews to ensure that each patient is connected with appropriate care.

  • If you have had a referral for outpatient mental health services submitted to the Connect Center, please feel free to call the Connect Center in order to inquire about the status of your referral.
  • If you are a provider and would like further information on submitting a referral:
    • Prisma Health–Upstate Outpatient Psychiatry provides medication management services for the treatment of mild to moderate psychological disorders.
    • Prisma Health–Upstate Outpatient Psychiatry does not:
      • Conduct formal testing or evaluations including ADD/ADHD testing
      • Offer dual-diagnosis or addiction specific treatment
      • Provide immediate care for new patients in crisis
    • If your patient is in crisis, please refer to one of the following:
      • Your local emergency room
      • Connect Assessments to be evaluated for participation in the Inpatient, Intensive Outpatient or Partial Hospitalization Programs
      • Your local mental health center for wraparound services
    • If you are an ongoing Prisma Health–Upstate provider, please submit your referral through your patient’s chart.
    • If you are a First Health Network provider, please fax a paper referral to the Connect Center at 864-455-4540.

Call Triage Line

The Call Triage Line is ready and able to answer questions from prospective and current patients regarding:

  • Accessing internal and external behavioral health resources.
  • Guidance in obtaining a referral to mental health services if you don’t already have one.
  • Confirmation of established appointments at the Department of Psychiatry.
  • Getting a message to your provider or their support staff.

Clinical Assessment and Referral Center (CARC)

Upon arrival, the Behavioral Health Services’ Clinical Assessment and Referral Center (CARC) team will assess and make treatment determinations for the most appropriate level and type of care needed to address an individual’s situation. This is the point of entry into all of our programs. Caring and professional staff will greet each patient and assist with the initial evaluation and admission process.

Admission process

At admission, each patient receives a comprehensive medical history and physical examination. Consult physicians are available to further evaluate medical conditions when indicated. Psychiatric care is provided by hospitalists – psychiatrists who specialize in treatment of the hospitalized patient.


We accept most major insurance plans. If you should need assistance with insurance, our business office and utilization review specialists are available to provide help obtaining necessary authorization, pre-certification or continued stay review.

Click here to review a list of items that are considered unsafe for patients in our facility.

Hours of Operation

  • Inpatient units
    • 24 hours/7 days per week
  • Children’s Residential Unit
    • 24 hours/7 days per week
  • Partial Hospitalization Program
    • Monday–Friday
    • 8 a.m.–2:30 p.m.
  • Clinical Assessment and Referral Center
    • Monday–Friday
    • 8 a.m.–5:30 p.m.
  • Prisma Health–Upstate Psychiatry Outpatient
    • Monday–Thursday
    • 8 a.m.–6:00 p.m.
    • Friday
    • 8 a.m.–5:00 p.m.