Upon arrival, the Clinical Assessment and Referral Center (CARC) team will assess and make treatment determinations for the most appropriate level and type of care needed to address an individual’s situation. This is the point of entry into all of our programs. Caring and professional staff will greet each patient and assist with the initial evaluation and admission process.

At admission, each patient receives a comprehensive medical history and physical examination. Consult physicians are available to further evaluate medical conditions when indicated. Psychiatric care is provided by hospitalists – psychiatrists who specialize in treatment of the hospitalized patient.

We accept most major insurance plans. If you should need assistance with insurance, our business office and utilization review specialists are available to provide help obtaining necessary authorization, pre-certification, or continued stay review.

What to expect

If you are brought in for assessment, or are referred into one of our programs:

The Access and Admission team provides confidential assistance. Once an assessment is scheduled, a member of our clinical team will conduct a thorough interview/assessment to determine what level of treatment best meets your behavioral health needs. Treatment options may include inpatient hospitalization, partial hospitalization, intensive outpatient and/or an outpatient referral.

Please bring your insurance card(s), prescription card(s), and a list of your medications.

  • On arrival you will be given two forms to complete. One is for demographic information and the other is to list your medications. Click on Universal Medication Form, to print form for medications you can use and bring with you.
  • You will then sit down with one of our clinical staff members and complete the structured clinical interview/assessment.
  • Following the clinical interview/assessment, the clinical staff will review the information with a psychiatrist. Upon review of the information obtained, a determination is made for the best and least restrictive level of treatment.
  • Once a decision is made, the recommendation is discussed with you and a referral to that level of care is made.
  • Depending of the level of care to which you are directed, additional paperwork/consents are obtained.

Please feel free to inquire about any concerns you have regarding the assessment, admission or insurance process.

Patient and Family Information

What You Should and Should Not Bring

To ensure your safety and the safety of other patients, the following items are prohibited on our inpatient units: CD’s, CD players, radios, video games, musical instruments, fans, nail products, cell phones, laptops and other electronic devices, cameras, glass containers, curling irons, hair dryers, and toiletries containing alcohol.

Meals and snacks will be provided so please do not bring outside food.

Other items may be denied at staff’s discretion.

Dress Code

Please limit your personal belongings to three outfits. We can provide other necessary items for you. We will inspect your belongs for safety upon arrival. Although we can store your valuables, it is best to send them home with a family member, as we cannot be responsible for their safe-keeping.

At the staff’s discretion, a patient may be asked to change or alter clothing that is considered unsuitable. The following information provides a guideline for clothing requirements at Marshall I. Pickens Hospital.

  • Excessive jewelry or jewelry not worn at all times will be sent home
  • No clothing with removable strings or rope
  • No clothing with inappropriate, suggestive, violent or sexual artwork or writings
  • No attire worn in a manner to suggest association with inappropriate group(s)
  • Shirts/blouses must cover the stomach even when arms are raised
  • No tank tops or shirts that do not cover the upper arms, shoulders or chest
  • Shorts or skirts are expected to be a modest length (at least fingertip length)
  • All pants must be worn on the hips – not exposing underwear or dragging on the ground
  • Shoes must be worn at all times
  • No boots
  • No hats or scarves
  • Everyone must be fully dressed when outside their room
  • A washer and dryer are available to do laundry at no charge

Unsafe Items

The Department of Psychiatry & Behavioral Medicine’s primary goal is the safety of our patients, staff and visitors. The restrictions below are strictly a safety precaution. We apologize for any inconvenience this may cause:

Items not allowed in our facility include, but are not limited to:

  • Weapons (guns, knives, sharp objects)
  • Drugs, alcohol, or items containing alcohol
  • Cigarettes, lighters or matches
  • Sharp objects including razors, scissors, knives, nails files and other manicure equipment
  • Aerosol spray cans such as deodorant, perfume, etc.
  • Exercise equipment (hand weights, jump ropes, resistance bands, etc.)
  • Glass containers of any type (this includes receipt of flowers from family/friends)
  • Mirrors or mirrored objects, including compacts or purses with mirrors
  • Sewing and craft materials including needles, pins, knitting needles, crochet hooks
  • Belts, shoestrings, ties, drawstrings, cords of any type
  • Hangers (wooden, wire or plastic)
  • Electronic devices (radio, tv, cell phone, iPad, iPod, clock, etc.)
  • Food or beverage including candy, gum and plastic utensils
  • Cosmetics, make-up, shampoo and conditioner, dental floss, hair dryer, curling iron
  • Please do not bring in valuables such as jewelry or cell phones
  • No cash allowed over $5.00