FAQs

What will EAP services cost?

There is no charge for services provided by EAP staff. If referred to a resource outside the EAP, you will be responsible for any charges that may apply.

Is my problem serious enough to justify going to counseling?

No problem is too big or small. The earlier you seek assistance, the more likely you will prevent problems from worsening. A counselor will be happy to discuss if and how EAP can help. EAP counselors provide consultation services on a variety of work-life issues, not just mental health counseling.

When can I call for assistance?

To schedule an appointment, simply call the EAP. Regular EAP office hours are Monday-Friday, 8:30 a.m.-5 p.m. Evening appointments are available most weekdays. In emergency situations, you may page the EAP on-call counselor at 390-4503. Messages left on the EAP confidential voice mail will be returned by the end of the following business day.

Isn’t the EAP only for alcohol and drug problems?

EAP helps people with any life- or work-related problem causing concern. See our EAP Services section for information on issues typically addressed at EAP.

Does my supervisor have to refer me to EAP?

No. A referral by a supervisor is not needed. Your supervisor is not aware of your contact with EAP unless you decide to tell him or her. A supervisor may refer you to EAP when aware of personal problems or when trying to work with you on performance or behavior concerns at work. However, services are voluntary and offered as a resource, not as a disciplinary action.

Will using EAP services jeopardize my job?

No. Utilizing EAP services does not jeopardize your job. If there is an imminent risk to the safety of yourself or others, EAP counselors are required to take steps to prevent or reduce harm. Voluntary participation with the EAP will not affect job security, promotions, or opportunities with the health system.

Will EAP services really be confidential?

Confidentiality is mandated by federal and state laws and regulations. EAP counselors strive to protect the rights and privacy of all clients and abide by the ethical guidelines of professional counseling associations. No information is released without written permission unless there is a threat of harm to self or others, or if the release is required by a court order.

Are there any times employees are required to go to EAP?

In limited situations where work readiness is questioned or circumstances could result in termination of an employee, Prisma Health may offer the employee an alternative to termination. In these situations, the employee must accept referrals and follow recommendations. This involves violation of policy, and services are part of an agreed-upon plan with the employee.

Are counselors qualified?

All EAP counselors hold master’s degrees in a counseling-related field and are licensed mental health counselors. Counselors have experience in a broad range of problems and are familiar with resources for specialty services offered through insurance plans and within the community. All counselors specialize in employee assistance services.

If I have the Prisma Health Health Plan insurance, do I have to call EAP or be seen at EAP to get insurance payment for behavioral health services?

No. You do not have to be seen at EAP, but EAP counselors are available by phone or in face-to-face sessions to personally and confidentially help you understand and select providers within the Companion Benefits Alternatives Network. Routine outpatient behavioral health services do not require preauthorization under the Prisma Health Health Plan. However, preauthorization is required for acute inpatient or residential care.

Preauthorization for services from the Companion Benefits Alternatives are completed by calling CBA at 1-800-868-1032.

Services that require preauthorization include inpatient care and residential care. You also may refer to www.companionbenefitalternatives.com for additional information.

Individuals with insurance plans other than the Prisma Health Health Plan will have procedures specific to their plan for accessing their benefits.

Who is eligible for EAP services?

All employees who work for Prisma Health, whether full time, part time or PRN; their dependents and adult children until they turn 26 are eligible for EAP services. You need not be enrolled in the Prisma Health Health Insurance Plan to be eligible for services.

How many times can I be seen at the EAP?

The EAP staff provides short-term counseling and case management services. Short-term counseling is generally one to six sessions. However, counselors will assess your problem and develop a service plan with you on an individual basis. EAP may refer you to a specialist when needed.

At times, adjunctive services may be provided at EAP on a time-limited basis. Once initiating a plan of service, EAP will meet with you until you reach a point of closure. To best meet the needs of employees, EAP counselors develop individualized service plans. EAP counselors do not provide long term psychotherapy.