Employee Assistance Program (EAP)

Sometimes, you just want time to think through difficult issues in your life. Sometimes you may need information to solve a problem or you know you just need to talk. When that time comes, remember the Employee Assistance Program (EAP) is here for you.

You may handle things on your own most of the time, but sometimes personal problems can be overwhelming and disrupt work, home-life, and your personal sense of well-being. There may be a time that you decide to make changes, plan for your future, or work toward a healthier, more satisfying lifestyle. Whether you’re concerned about stress, family matters, job problems or alcohol or drug issues, professional counselors are just a phone call away.

Experienced counselors of the Greenville Health System assist area employers to make comprehensive employee assistance services available to their organization. These highly personalized and comprehensive Employee Assistance Programs, commonly known as EAP, are designed to meet the needs of their employees and their dependents as well as the company’s management staff. EAP professionals provide confidential, short-term counseling, information assistance, management consultations, referrals, and life management services. EAP is a resource to the individual and the company to address personal and work issues with the goals of enhancing health, well-being, and productivity.

EAP is a strictly confidential program offered at no cost to employees, and eap counselors assist employees, spouses, and dependents living in the home. Should the EAP counselor recommend additional services outside EAP, the counselor will help clients understand costs of these services and any available insurance benefits. Counselors are knowledgeable about community resources and may assist clients in accessing community resources when needed.


EAP offers a broad range of services at no charge to Prisma Health employees, spouses/partners, dependents (as appropriate) and adult children until they turn 26. Our counselors will be happy to answer any questions you may have about services at EAP.

EAP provides confidential, short-term counseling, referral, case management and education to individuals, couples, families and work groups. Services provided address problems and issues such as the following:

  • Family relationships
  • Parenting concerns
  • Emotional health
  • Substance abuse and dependence
  • Financial problems
  • Couple or marriage issues
  • Loss and grief
  • Interpersonal relationship violence
  • Stress management
  • Job satisfaction
  • Communication
  • Interpersonal conflict
  • Change management
  • Time management
  • Traumatic experiences
  • Teamwork

EAP provides consultation and training to managers and supervisors. Counselors provide consultation and resource assistance to supervisory staff to address issues with performance and behavior when personal problems are related.

EAP, in conjunction with the Office of Philanthropy & Partnership, administers an emergency financial assistance program for employees in crisis situations. The Prisma Health CARE Fund awards assistance to individuals experiencing extraordinary financial stress resulting from uncontrolled events. This includes assistance with food, utilities and other basic needs and is awarded on a case-by-case basis. A committee of employee volunteers has established operational criteria and eligibility requirements. Assistance is extended when all other avenues for assistance have been exhausted. Contributions to the CARE Fund are tax deductible and are made to the Prisma Health Office of Philanthropy, 300 East McBee Avenue, Suite 503, Greenville, SC  29601-2898. For information on making a donation, call Angela Freeman at (864) 797-7743.

EAP counselors also can help Prisma Health Health Plan members understand their behavioral health benefits, select providers within the preferred Prisma Health Network—Companion Benefits Alternatives (CBA), and link to medical management representatives when needed. For more information, review Prisma Health Behavioral Health Benefits of the Prisma Health Health Plan. EAP provides services to address critical incidents and disaster situations.

Counselors are available to provide training on EAP awareness, stress management, communication, and more. EAP also provides training to all supervisors on how to refer employees when help in needed. An online EAP orientation lesson is available to supervisory staff.

Contact Us

To arrange an EAP appointment, speak with a counselor or to discuss the Prisma Health Health Plan Behavioral Health benefits, call (864) 455-2360 or 1-800-868-6869 (toll free).

Prisma Health Employee Assistance Program: (864) 455-2360 or 1-800-868-6869 (toll free)

Prisma Health Medical Management: (864) 455-2363

Companion Benefits Alternatives: 1-800-868-1032 (toll free)

For the CBA Provider Directory – https://www.companionbenefitalternatives.com

For behavioral health benefits, review the Companion Benefit Alternatives Panel in the Prisma Health Preferred Panel.

Staff Contact Information

Debbie Dawes, LPC, EAP Counselor
(864) 455-2362

Kathleen Raschiotto, LPC, EAP Counselor
(864) 455-2363

Heather Ravnan, LISW-CP, EAP Counselor
(864) 455-2364

Scott Evans, LPC, EAP Counselor
(864) 455-2316

Val Smith-Byrd, LPC, EAP Counselor
(864) 455-2361


Counseling contacts between EAP counselors and clients are considered confidential. Information about use of EAP is not shared unless written permission is provided by the client. EAP strives to protect privacy and to keep client information confidential as required by federal and state laws and regulations.

There are exceptions to maintaining confidentiality. In certain situations involving danger to self or others, suspicion of child or elder abuse, and when required by state reporting requirements and/or federal law, EAP may be required to release information to protect safety or comply with legal requirements. All clients at the EAP office receive information on any possible exceptions to confidentiality. Counselors will be happy to answer any questions you have concerning confidentiality protection and record keeping.