Volume 69, Issue 3
Volume 69, Issue 3
• Report any unsafe event in Datix (on Plexus under the Apps and References tab).
• Volunteer to serve on your campus safety committee. The frontline team member perspective is critical.
• Watch Team Member News and Plexus for monthly safety alerts.
To volunteer to serve on a council or if you have related questions, email Safety@
Remember, if you experience violence or witness violence against another person, call the police immediately. If you are on an Upstate hospital campus, call 455-7931 for campus police.
If violence occurs at one of our outpatient facilities or practices, call 911.
Securing a safe environment for our patients, guests and team members is one way we all serve with compassion. Safety and security always have been a priority across Prisma Health. As violence mounts in hospitals across the country – even in our own communities – Prisma Health is honing in on team member safety.
Two areas of current focus are:
• Team member awareness and education around acts of aggression and violence against anyone: patients, guests and fellow teammates. Click here to learn more.
• In the Upstate, increased reporting of unsafe acts in the Datix software program on Plexus, particularly those in which a team member has been threatened or physically harmed, regardless of intent and from whom.
Team members have become more diligent about reporting unsafe events that pertain to patient safety, such as falls and medication errors. One critical safety event that they may be reluctant to report is aggression or violence. By reporting workplace violence in the Datix: Event Reporting system, team members provide critical information about why, when, where and how such events occur.
“Team member reporting is the only way we are going to be able to improve the program and reduce aggression and violence,” said Pam Clingerman, program manager for the Environment of Care department.
Data from those reports can help prevent future violence through proactive measures that lead to changes in the physical environment (such as panic buttons or locks), behavior education (such as teammate knowledge and training) or administrative matters (such as policies or safety procedures).
Initiatives to reduce violence against our team members are part of a coordinated effort to make sure our facilities are safe places to provide and to receive care. These are currently overseen by the following:
Prisma Health‒Upstate safety committees. Each campus has a safety committee that meets every two months to review safety events, compliance reports, trends and concerns. Members represent Public Safety (police and security), Patient Support, Environmental Services, Engineering, Infection Prevention, Radiology and Nursing.
Prisma Health‒Upstate Safety Coordinating Committee. Each campus safety committee reports to the Safety Coordinating Committee. This group reviews reports on compliance and trends. It also makes recommendations on safety issues that may apply across the Upstate affiliate. Members represent many areas, including Nursing, Public Safety, Employee Health, Administration, Engineering, Infection Prevention, Environmental Services, Cancer Institute, Radiology and University Medical Group.
Workplace Violence Task Force. This subgroup of the Safety Coordinating Committee was organized in December 2017. The Midlands affiliate has a similar committee. These two groups often compare notes and learn best practices from each other.
Prisma Health Workplace Violence Steering Committee. Made up of Prisma Health senior executive leaders, this committee focuses on standardizing workplace violence efforts throughout the organization.
Debbie Sharp, a Patient Access admissions counselor at Oconee Memorial Hospital, received the 2019 Larry M. Greer Stellar Service Award during Team Member Appreciation Week in May. Sharp was selected as the team member of the year from an impressive list of those who received Stellar Service recognitions over the past 12 months.
A team member since 2009, Sharp has made lasting impressions with patients and teammates alike at the hospital. She is respected by her peers and known for her compassion and service. She is especially caring in helping patients understand their bills, often calling third-party billing companies on patients’ behalf.
Sharp gives patients her full attention. When one patient who had arrived for routine blood work seemed particularly ill, she convinced him to go to the Emergency Department. Her intuition was spot on; the man had a serious condition. After his recovery, he returned to thank Sharp for saving his life.
Sharp is a stalwart ambassador for the patient and a prime example of bringing our purpose to life: Inspire health. Serve with compassion. Be the difference.
This has been a year of transition for our organization, but you have maintained a critical focus on what it is you are called to do every day – deliver patient-centered, game-changing care in our communities.
At Prisma Health, we are committed to improving the quality of life for everyone who comes through our doors. This is possible because our team members and volunteers choose to put our patients first every day.
Each year, I have the opportunity to recognize this extraordinary commitment at events such as the Larry M. Greer Stellar Service award, the Auxiliary luncheon, our campus Nursing Excellence Awards and our service awards dinner. The stories of service, compassion and dedication shared are always remarkable, inspirational and amazingly representative of the quality of care provided by team members in every department across our organization.
I would like to take this opportunity beyond our usual ceremonies and events to recognize and thank each of you for the work you do. This has been a year of transition for our organization, but you have maintained a critical focus on what it is you are called to do every day – deliver patient-centered, game-changing care in our communities.
As we continue to grow together as Prisma Health, what remains most important has not changed. Instead, as a unified organization, we now have greater opportunities to better lives. I am truly excited to be leading these efforts in the Upstate with our tremendous team and for all that we will continue to accomplish together.
Spence M. Taylor, MD
Hometown: Spartanburg, SC
Family: wife, Tammy (works in billing at Patewood Medical Campus), three children and three stepchildren, two grandchildren
Interests: Spending time with his family and football – Horton is on the security team with the Carolina Panthers; he attends their football games and even travels with them.
The Department of Public Safety reports to Greenville Health Authority, the political subdivision that oversees the Healthy Greenville initiative. In South Carolina, a police department must be attached to a political subdivision, such as city, county or public institution. Prisma Health is a private organization.
Doug Horton’s walls are lined with plaques that commemorate his contributions to the community, police departments he has served and the profession of law enforcement. He is a graduate of the 162nd class of the FBI Law Enforcement Academy, an elite leadership course that only 2% of law enforcement officers are privileged to attend.
But all of that pales in the light of what he believes is his calling: serving people. According to Horton, being a police officer has never been a job – it’s been his ministry.
“There hasn’t been a day that I haven’t looked forward to going to work,” he said. “I’ve always believed that somehow, some way, I can have a positive impact in individuals’ lives and in my community.”
Horton served on the Spartanburg police force for 38 years before retiring. But retirement didn’t suit him, so when his son, also a police officer, told him about an opportunity with our organization eight years ago, he checked it out.
“I had the opportunity few police chiefs ever get – to build a police department from the ground up,” said Horton. “Creating a law enforcement department and making it work in the health care setting have been a tremendous journey.”
Police officers serve as a stabilizing force because hospitals are among the most emotionally charged environments. As such, Horton said, “Our motto is ‘policing with compassion.’ Our main job is to listen to all sides of a story, sift out the truth and talk people through a situation. Arrest is our last resort.”
People are arrested in our hospitals, usually for assaulting team members. Even if they are patients, they will be arrested if they commit a crime.
While violence can occur anywhere in health care, it happens most often in the emergency department (ED). As a Level I trauma center, the ED at Greenville Memorial Hospital (GMH) sees the worst injuries, from highway accidents to gunshot wounds. Tensions can run high among patients, family members and even team members.
In those situations, a police officer’s intervention can make a situation worse. Over the last two years, Horton, Greenville Memorial Medical Campus administration and physician champion Karen Lommel, DO, MHA, MS, chair of the Department of Psychiatry, have developed de-escalation teams.
These multidisciplinary groups consist of doctors, nurses, police officers, security officers and other team members trained in how to approach and talk to individuals who are becoming violent. They also learn appropriate holds to physically restrain someone if necessary without causing harm, though the goal is to not touch anyone.
“The medical team does the talking,” Horton said. “Police officers are there as a presence and intervene only if absolutely necessary.” At present, these teams are at GMH, but will expand to other campuses.
De-escalation teams tie in to Horton’s personal mission in law enforcement, which is to protect and serve all in the community. Horton is grateful for what he has been able to accomplish here: “This has been a wonderful opportunity to serve in a capacity to improve safety for our patients, guests and team members,” he said.
Prisma Health–Upstate has taken the partnership with patients and families to the next level with Patient Family Advisory Councils (PFACs). From serving on committees and being involved in the planning for special projects or policy reviews, the council works with team members and leaders to improve the patient experience.
PFACs are not a new concept; hospitals nationwide have adopted them over the past 15 years. They originated out of patient safety concerns, but now include all aspects of patient experience, said Toni Land, MBA, BSN, RN, CPXP, director of Patient Experience.
“Members provide a voice for the patient at every touchpoint in the health care experience,” said Beth Owens, BSN, RN, a Patient Experience officer. Owens has led the development and growth of PFACs in the Upstate.
She researched and visited several PFACs in the Southeast, including Prisma Health‒Midlands, to observe best practices. The Midlands PFAC partnership has existed since 2016. The Upstate affiliate launched its first PFA.Cs at Greer and Oconee Memorial Hospitals in 2018. We now have PFACs at all eight hospitals.
“We are intentional about making sure that the council members are diverse and reflect our populations,” said Land. “This not only impacts patient experience but also how the community experiences our system – people decide on where to go largely by what their family and friends say about their own experience.”
“Members are open and curious and committed to learn and see beyond their own experiences,” Owens said. “They want to make the patient experience better for everyone. They can see the bigger picture and want to be a part of the culture.”
Little things make a big impact.
Patients and families see things most of us don’t notice. And often, small things make a difference.
Oconee Memorial Hospital PFAC members have given insight and been involved in planning of the new communication boards for all inpatient areas and initiatives such as Nurse/Physician Rounding. One example of the value of patient perspective is an improvement to the discharge process. A PFAC member commented that when patients are discharged, a team member escorts the patient and family to the hospital entrance, where they all wait for a driver in a golf cart to arrive to take the patient and family to their car. In the past, there wasn’t a way to contact the driver, which meant people might wait several minutes.
Thanks to the PFAC, a process is being created where a set of two-way radios that has not been in use is made available. Now when the team member escorts the family and patient to the door, the cart is waiting. A simple solution improved both the patient and team member experience, boosted unit efficiency and cost nothing!
In Greer, nurse manager Laura Morris, BSN, RN, CEN, asked the PFAC to spend a day in the ED waiting area observing interactions among patients, guests and team members. Members’ notes were used to make action plans around communication in the ED.
The Greenville Memorial Hospital (GMH) PFAC has provided insight on many areas of care, including the patient admission packet, wording of our Behavior Essentials and the hospital’s new wayfinding app, Gozio.
Helen Byce, a GMH PFAC member, is grateful for the different perspectives that council members can bring. She sees PFAC involvement as contributing to a more holistic care approach, where different care providers are located in the same space.
PFACs also can accommodate people with limited time and cross both affiliates. Ad hoc members from the Upstate and Midlands serve on the Prisma Health Primary Access Care Committee. This organizationwide committee encourages and empowers change in the primary care model. The committee requested that these members be ages 23-38 and offer feedback on nontraditional office visits such as SmartExam, patient portals and virtual visits.
Twanda Smith, unit secretary, The Family Birthplace/Greer Memorial Hospital, helped a new nurse caring for a patient with a stillborn baby. Without being asked, Smith put together a folder of information and went with the nurse to talk to the parents. She gently explained the contents of the folder, never once taking her eyes off the parents, a perfect demonstration for the nurse to model. While Smith tended to the paperwork and phone calls, the nurse was able to be at the bedside for the patient and her husband.
Amanda Spencer, BSN, RN, Pediatric ICU/GMH, became the difference for a couple whose infant had been admitted to the unit. Spencer not only took excellent care of their son, but also helped the parents as they watched their baby struggle. “Amanda was there to support my wife when I couldn’t be,” the father wrote. She provided comfort and allowed the mom to cry on her shoulder through a hard day. Throughout the infant’s stay, Spencer was a source of strength and compassion for the patient and his parents.
Zoe Tighe, RN, RNC-NIC, Bryan NICU/GMH, was the source of hope, support and strength for the parents of a critically ill newborn. When they learned that their baby may die, the mom asked Tighe, “How do you just let your baby go?” Tighe replied, “You don’t. She’s still fighting – don’t ever stop until she does.” That was the encouragement the parents needed, and their first glimmer of hope. Their infant survived and now is a happy baby.
Ashley Schloss, RN, The Family Birthplace/Greer Memorial Hospital, is recognized for her compassion. A couple had brought their 10-day-old infant to the unit for a newborn screening redraw. Schloss explained that the redraw needed to be performed in the lab and tried to register them with the Business Office. After some confusion, she decided to do the test herself. She then noticed that something was wrong with the newborn and urged the parents to take the baby to the Children’s Emergency Room at Greenville Memorial Hospital. Schloss’ compassion for the parents also led to her saving their baby’s life.
John Stanfield, RRT, RCP, Respiratory Care/North Greenville Hospital, was recognized for the deep and personal way that he interacts with patients. In one example, he asked a former patient to speak to a current patient diagnosed with the same condition. The current patient was grateful to talk to someone who understood what she was going through. Recently, when a patient was interacting with her family again after being too ill to respond, Stanfield picked up a banjo and played and sang, much to the family’s delight.
Jordan Flowe, OTR/L, SeniorCare PACE‒Upstate, took a bold, creative approach to help a wheelchair-bound participant in the PACE program. The participant’s ramp didn’t reach the driveway, which meant the chair had to be pulled through the mud on rainy days. A new ramp would be expensive, so Flowe proposed that the team build a sidewalk from the ramp to the driveway. She asked a construction crew if they would teach the team how to do so. When she told them why, the crew volunteered to build the sidewalk for free as a service project!
Jeff Young is Volunteer of the Month for May. A volunteer since 2015, Young currently works three days a week in the Greer Memorial Hospital ED. He willingly assists our patients, guests and team members, and makes a wonderful first impression for those entering the department for treatment. He also helps orient new volunteers to the ED and makes them like being there as much as he does.
Violet Lanier is Volunteer of the Month for June. For the last eight years, Lanier has worked in the Surgery Waiting Area and in the Hospitality Shop at Laurens County Hospital. A self-described “people person,” she always welcomes patients and guests with a smile. She also has served as Auxiliary president and continues to support Auxiliary and community fundraising projects.
Team members are the heart and soul of this organization. Each of us is responsible for living our new purpose statement through our beliefs, which in turn, form our attitudes. We show our attitudes through the words we choose and in how we interact with others.
Our Prisma Health Behavior Essentials were designed with our purpose statement as a guide. This common set of behaviors for all team members was built on the Behavior Standards from both affiliates. You may recognize common threads such as communication, teamwork, mutual respect, hospitality and accountability.
• Support the wellness and well-being of others and myself.
• Be curious, learn continuously and strive to be my best.
• Encourage and build teamwork.
• Embrace change and grow.
Serve with compassion.
• Make sure each person feels visible, valued and respected.
• Create a welcoming and safe environment.
• Communicate clearly, kindly and thoughtfully.
• Live in gratitude and express appreciation.
Be the difference.
• Show up every day with a positive, will-do attitude.
• Take ownership and be accountable.
• Do the right thing – be honest and trustworthy.
• Exceed expectations for each person, in every moment.
Elizabeth Duncan, RN, CCN-E, Workforce Development educator, received the DAISY Award for Extraordinary Nurses. She was nominated by the Cardiovascular and Monitored Surgery unit at GMH – one of several she supports. The team commended her for her dedication to supporting this unit, her clinical expertise and her communication with team members, patients and families. She is knowledgeable, resourceful and a mentor for other educators.
Tranaka Fuqua, clinical research nurse for late-phase oncology research, received the Outstanding Research Team Member award at the Annual Research Showcase presented by the Health Sciences Center in April. Fuqua is a co-investigator on a research project with Clemson University studying oncology nurse burnout and resilience. She recently presented this research at the National Oncology Nurses Society meeting in Anaheim, Calif.
Holly Bryan, PNP-BC, was the winner of the 2019 Dr. Janice Key School Health Visionary Award given during the South Carolina School Health Collaborative meeting. This award recognizes an individual who best embodies School-Based Health Alliance’s core competencies. Bryan works in the school-based health centers sponsored by Prisma Health Bradshaw Institute for Community Child Health & Advocacy.
Deanna Berryhill, LPN, Center for Pediatric Medicine, received the DAISY Award for Extraordinary Nurses. Nominated by a team member for her wonderful attitude, warmth and smile, Berryhill helps new team members hone their skills. Her efficiency and organizational skills keep the center’s lab running at optimal levels.
Kim Hont A. Yee, MD, oncologist/hematologist at the Cancer Institute, received the 2019 President’s Award from the South Carolina Academy of Family Physicians. This honor recognizes an individual for providing comprehensive, compassionate care to patients and families, and serving as a role model for colleagues, other health professionals and students, and the community.
Linda Huckaby, patient account representative/Home Health‒Upstate, received Distinguished Toastmaster, the highest education award a Toastmasters member can attain. Huckaby is a member of GMH Toastmasters, a corporate club sponsored by Greenville Health System (now Prisma Health‒Upstate). She is the first in the GMH club to reach this level of achievement.
Greer Memorial Hospital has earned The Joint Commission’s Gold Seal of Approval® and the American Heart Association/American Stroke Association’s Heart-Check mark for Advanced Certification for Primary Stroke Centers.
The hospital received the designation after undergoing a rigorous on-site review. Experts from The Joint Commission evaluated compliance with stroke-related standards and requirements, including program management, clinical care delivery, and performance improvement.
This hospital is the second within Prisma Health–Upstate to be nationally recognized for advanced stroke care. Greenville Memorial Hospital, Prisma Health-Upstate’s flagship hospital, is certified as a Comprehensive Stroke Center, which is the nation’s highest stroke certification.
The Committee on Radiation Oncology Practice Accreditation has granted accreditation to the Cancer Institute in Greenville, following an extensive accreditation review and on-site survey May 10. Accreditation is by the American College of Radiology and lasts three years.
The Nurse Residency Program is a cohort-based model with academies starting throughout the year to support all campuses across Prisma Health–Upstate:
• Critical Care provides broad exposure to critical care subspecialties and prepares new graduates through instructor-led critical care systems based on American Association of Critical Care Nurses curriculum modules, simulation and hands-on experience with expert clinical mentors.
• Emergency Department transitions new graduates into competent, professional nurses through classes, Emergency Nursing Association Emergency Nursing Orientation curriculum modules, simulation, one-on-one skills validation, and hands-on training with expert clinical mentors and educators.
• Comprehensive Acute Care uses educators who are experts in their areas to teach and mentor new graduates to become competent professionals through core curriculum classes, simulation and hands-on learning.
• Perioperative Services transitions new graduates in the operating room into professionals through high-quality classes, Association of Perioperative Registered Nurses core curriculum modules, simulation, one-on-one skills validation, and hands-on learning with mentors, educators and professional development guides.
• Women’s Services exposes new graduates to various specialties of women’s services through instructor-led curriculum modules, simulation and hands-on learning with clinical experts.
• Children’s Services transitions new graduates from students to competent, professional nurses of pediatric nursing (from neonate to young adult). It uses a combination of high-quality classes, neonatal and pediatric core curriculum modules, simulation, and hands-on training with clinical experts and educators.
Learn more at https://www.ghs.org/nursing-careers/nurse-residency-program.
Questions? Email Kristi Farmer, BSN, RN, manager, Nurse Residency, at Kristi.Farmer@PrismaHealth.org, or Haley Bush, MSN, RN, NP-C, director, Nursing Workforce Development, at Haley.Bush@PrismaHealth.org.
The Prisma Health Healing Garden recently underwent an update and renovations, thanks to funding and collaboration between Clemson Miracle and Prisma Health Children’s Hospital–Upstate leaders and team members.
Faculty and students of the Clemson University Horticulture Department and the 2017 Sustainable Landscape Garden Design Laboratory Class redesigned the garden to incorporate the hospital team’s vision of what the healing garden could be. The garden space of roughly 3,500 square feet was revamped to make the area more inviting with a pathway to accommodate wheelchairs and rolling IV poles, a small bridge and archways, and whimsical stone animals placed throughout.
Please check out this garden the next time you visit Greenville Memorial Hospital.
Tailgating can be fun at a game, but at work it can be risky. Tailgating in health care is a common, usually innocent security breach when a team member badges into an area and then holds the door open for other teammates, visitors without badges or a uniformed worker. Click here to learn more. Email Safety@PrismaHealth.org with related questions.
The Center for Integrative Oncology and Rehabilitation (CIOS) welcomes Jessica Daisi Grooms as the new music therapist. Grooms is a graduate of Charleston Southern University (Horton School of Music), where she also was an instructor in music therapy. With over 17 years of experience, she now is seeing patients individually and in groups (inpatient and outpatient). Music therapy is free for Cancer Institute patients. To make a referral, call 455-1346.
The Jackson Health Equity Scholarship has been established to help reduce financial barriers for graduates of Historically Black Colleges and Universities who wish to attend the University of South Carolina School of Medicine Greenville.
The $1 million endowment, named in honor of the Rev. Jesse Jackson, will provide scholarship dollars to offset the cost for tuition, thus providing pathways for students to practice where they are needed rather than choosing a specialty based primarily on anticipated student debt. And it will help the school successfully compete financially for outstanding students who can then transition into local residency programs and ultimately practice within South Carolina.
LoseWell is for anyone over age 18 who may or may not need to lose weight but wants to make a lifestyle change. Our 13-week, medically based weight management program provides tools and support to help build diet, exercise and life management skills for long-term weight loss and better health.
On average, LoseWell participants lose 7 pounds, 2 inches in their waist and reduce their BMI by 3% during the program. Cholesterol is reduced on average as well: Triglycerides drop by 12 points and LDL by 2 points.
Services offered during the LoseWell program:
• Support from our wellness team: health coach, doctor/nurse and registered dietitian.
• Weekly group meetings led by a health coach and registered dietitian.
• Opportunity for 1-on-1 session(s) with a health coach and/or registered dietitian.
• Free biometric screening at the start and end of the program measuring height, weight, waist, heart rate, blood pressure, full lipid panel and A1c.
Join our next session! Email HealthTrack@PrismaHealth.org or call 455-WELL (9355).
Upstate Executive Office
The Prisma Health–Upstate Executive Office (formerly Office of the President) has moved to the third floor of 525 Grove Road on Greenville Memorial Medical Campus. The office can be reached at 455-7610.
Pediatric Associates–Greer has moved to 106 Physicians Dr. on Greer Medical Campus. The new phone number is 797-9100; fax is 797-9105.
Adolescent Medicine has moved to 1350 Cleveland St. in Greenville. The new phone number is 522-4888; fax is 522-4885.
As of July 1, New Impact, our pediatric weight management program, has a new address and contact numbers:
905 Verdae Blvd., Suite 202
Greenville, SC 29607
Phone: 522-2100 • Fax: 522-2105
Three practices to merge July 1
Effective Monday, July 1, three practices will merge:
With this change, all three practices will operate under the name Mountain Lakes Family Medicine and move to 10110 Clemson Blvd. in Seneca. This easily accessible site is located next to the train trestle, near CVS and Ingles on Hwy. 123.
Also effective July 1, the new hours for Mountain Lakes Family Medicine will be Monday-Saturday, 7 a.m.-7 p.m.
After July 1, please direct any questions or new appointment requests to Mountain Lakes Family Medicine at 482-3148.
Sallie Ruth Areford
Cart de Brux
Cindy Horton Dias
Ann Marie Patterson Ravindran
Jo Anne Redding
Begins July 31
Are you at risk for type 2 diabetes? If so, you may be a candidate for the Diabetes Prevention Program for Prisma Health team members and dependents over age 18! The next session begins Wednesday, July 31. Classes will be held at Patewood Hospital from 5:30–6:30 p.m. To enroll or if you have related questions, email DPP@PrismaHealth.org or call 522-1440.
Note: the Life Center will be closed July 4.
Prepping Your Skin for Summer and Beyond
Tuesday, July 16, 6-7 p.m.
This class is an introduction to using the right products to take care of your skin year-round, but especially how to stay protected during the summer. Lauren Propst, medical aesthetician with Dermatology Associates, will share treatments and procedures that can help you stay looking and feeling your best.
Free samples will be on hand.
This class is FREE but you must register by calling 455-4231.
Master Gardeners Series
Mark your calendars to join Master Gardener Suzy Seagrave as she shares her expertise on plants and gardening!
Monday, July 22, 6-7:30 p.m.: Fall and Winter Vegetable Gardening
Monday, Aug. 26, 6-7:30 p.m.: Form, Texture and Color in Your Garden
Monday, Sept. 23, 6-7:30 p.m.: The Fall Gardener – Putting Your Garden to Rest
Monday, Oct. 28, 6-7:30 p.m.: Groundcovers
This class is FREE, but you must register by noon the Friday before Monday’s class at the Life Center front desk or call 455-4231.
For more information, contact 455-4001 or Kim.Hein@PrismaHealth.org.
The 12th annual Dragon Boat Upstate Festival, held May 4 at Portman Marina, raised $360,500. The annual fundraiser makes a difference in the lives of cancer patients in our community. All proceeds stay local and support cancer research and survivorship programs in the Upstate.
More than 70,000 adolescents and young adults (AYA) are diagnosed with cancer every year. Recently, Prisma Health announced a new addition to our AYA program that will help these patients navigate the many aspects of a cancer diagnosis. We are beyond grateful to Teen Cancer America and First Citizens Bank for their support and generous donation, making a huge impact in the lives of our AYA patients.
Watch the full announcement: http://bit.ly/2WasLA2 (21 minutes).
Learn more about the AYA program.