Volume 67, Issue 2
Volume 67, Issue 2
”Every area that supports a patient who comes through the ED is represented here,” — Debra Kitchens, manager, GHS’ Trauma Program.
National Trauma Center Verification recognizes the commitment of the many individual physicians and staff members who provide high quality patient care and collaboration with local organizations to create healthier—and safer—communities.
In February, Greenville Health System’s Greenville Memorial Hospital was verified as a Level I Adult Trauma Center and Level II Pediatric Trauma Center by the American College of Surgeons (ACS). This achievement recognizes the trauma center’s dedication to providing optimal care for injured patients.
“We saw more than 3,500 trauma patients last year. The most common injuries we see are the result of motor vehicle crashes, motorcycle accidents and falls,” said Benjamin Manning, MD, division chief of trauma for GHS. “Our highly trained team of specialists is prepared to handle any type of emergency at any hour of the day. That includes professionals working in the prehospital phase—EMS teams and staff at area EDs that have worked to stabilize a patient before transferring them to GMH.”
“This confirmation is a real tribute to all the work that went into this achievement,” said Robert Gates, MD, medical director for the GHS Children’s Emergency Center (CEC), the only Pediatric Trauma Center in the Upstate.
Prevention and Education
The Verification Program for Hospitals promotes the development of trauma centers in which participants not only provide the hospital resources necessary for trauma care, but also serve as a community resource for injury prevention, education and advocacy.
Working with Greenville County Schools and local agencies like Safe Kids Upstate, trauma program staff promote bike safety and educate teens on safe driving, including the importance of safety belts and refraining from texting and driving.
The Trauma Program at GHS is a highly coordinated effort among a multidisciplinary group of professionals who work across the full spectrum of care to address the needs of all injured patients.
”Every area that supports a patient who comes through the ED is represented here,” said Debra Kitchens, manager of GHS’ Trauma Program.
Communication in any trauma program is critical. Physician liaisons from Adult and Pediatric trauma, ED, Neurosurgery, Radiology, Anesthesia, ICU and Orthopaedics are a conduit for information and feedback among the departments. This is a big commitment; in addition to multiple meetings, these physicians are required to earn CME credits above what is required by their specialty.
Learn more about the ACS Trauma Center Verification program.
To reduce the rate of falls among the elderly in the community, the program brings education and prevention programs to senior centers and other community organizations. On the inpatient side, a collaborative project among the trauma program, Roger C. Peace Hospital and the Department of Geriatrics is looking at best practices for preventing falls in this population.
Greenville Health System (GHS) serves as the Upstate’s premier healthcare partner, offering the right care at the right time in the right place. This spring, GHS opened two new facilities in the Spartanburg area, GHS Medical Center–Boiling Springs, and GHS Surgery Center–Spartanburg.
GHS’ presence in Spartanburg is part of a long-term strategic goal to be the provider of choice in the upstate and to improve access to care. But did you know that GHS practices have served the Spartanburg community for more than a decade?
GHS pediatric subspecialists were the first to open offices in Spartanburg, which brought them closer to their patients who lived in the area. Families would not have to spend hours on a round trip to and from Greenville just to see the doctor.
They were followed by physicians in General Surgery and Reproductive Endocrinology & Infertility Services. Over the last several years Oncology, Orthopaedics, Ophthalmology and Rehabilitation Services also have opened offices in the Spartanburg area.
Populations in the areas between Greenville and Spartanburg have grown rapidly in the last several years, creating a greater need for access to healthcare services. Expanding services aligns with our tradition of commitment to providing high-quality care and an exceptional experience for patients and their families throughout the region.
For GHS locations and services in Spartanburg, visit https://www.ghs.org/locations/spartanburg/
Earlier this year, GHS and Clemson University announced an expansion of the university’s School of Nursing program and construction of a new education and research facility. This exciting news means more than a new building and more students for GHS—it further demonstrates our commitment to reinvest in all GHS employees.
This opportunity couldn’t come at a better time. According to the National Academy of Medicine, 39 percent of U.S. doctors report symptoms of depression, 23-37 percent of U.S. primary care nurses report emotional exhaustion, and 24 percent of ICU nurses in the U.S. tested positive for signs of post-traumatic stress disorder. Other health professionals report similar burnout symptoms.
These conditions are not sustainable for our GHS workforce. I have several teams looking at ways to reinvest our resources to tackle issues like burnout, clinician well-being and the administrative burden. I believe that continuing support of academic programs such as the Clemson School of Nursing at GHS will help address some of these long-term concerns.
The nursing school, like University of South Carolina School of Medicine Greenville, will help us expand our workforce pipeline, thus reducing or preventing the shortage of health professionals in our communities. every day.
Shortages create more stress and burnout, which is one reason GHS is so committed to developing more resources through partnerships. Collaboration with our university partners helps them graduate more doctors, nurses and other professionals who are highly qualified to join the GHS workforce. And because those new hires trained here, they are more practice-ready.
The new research and education building that will house the nursing school will have a bridge connecting it to the medical school—it may be the only bridge in the country to do so. This unique feature will help further our efforts to integrate interprofessional education and practice at GHS.
Interprofessionalism creates teams and advances respect, communication and partnership across health professions. It allows all of us to work to a higher level of our education and certification, which adds to job satisfaction. Interprofessional teams also help remove barriers to the patient-clinician relationship and are shown to improve the patient experience and quality of care.
Over the coming months, I will share more about our plans to expand reinvestment in our employees. Without your commitment to our mission, GHS would not be able to care for the patients, families and communities we serve every day.
Spence M. Taylor, MD
Hometown: Monroe, Louisiana
Family: wife Beth, three adult children with first grandchild due in August
Interests: Spending time with family and running—he recently finished his second (and last, he added) marathon
Nine years ago, Jim Ellis, MD, joined GHS to form the first MD360® Convenient Care practice. It was a bold move for GHS and part of a long-term goal to improve access to primary care and reduce costly ED visits. MD360 has been very successful with five locations in the Upstate.
While his role within GHS now is primarily administrative, he continues to work at MD360, often filling in on weekends.
“It’s important for leaders to be clinically involved,” noted Dr. Ellis. “First and foremost, because they love it—it’s why they became physicians. But also, understanding what goes on in the practice helps them be better leaders.”
That experience has served him well since becoming VP of Clinical Affairs and Clinical Chief of Staff to GHS President Spence Taylor, MD, in October 2016. “The last three years have seen a huge shift for everyone at GHS,” he stated. “A lot of it is the culmination of years of strategic planning to become a physician-led organization.”
GHS has been moving forward in this goal for several years. Dr. Ellis explained that the system is evolving along the model of a big multi-specialty clinic like the Mayo Clinic. In that model, doctors from different specialties with shared vision and values come together as one group.
In the multi-specialty clinic, everyone has ownership in decisions affecting the organization. The key to making that model work is physician engagement.
“It’s important for physicians to realize the great responsibility that belongs to them,” he emphasized. “Part of my role is to provide the support they need to assume ownership.”
One ownership barrier is reducing any “we-they” feeling between doctors and administrators and between office practices and hospitals. That can be a challenge in an organization of nearly 2,000 providers, including physician assistants and nurse practitioners.
“We want to put in place a way for everyone to come to the table and listen to what providers need,” Dr. Ellis commented. GHS’ new structure with the four regions will make that more manageable, thanks to the importance of the regional dyad teams in which clinical and administrative leaders work as one unit.
Above all, Dr. Ellis pointed out that pride in ownership belongs to all GHS employees. For example, he wants to change the mindset that employees work just in a hospital or just in a practice. That may not be easy when employees wonder how they fit into this new regional structure. Yet despite the many changes made at GHS lately, Dr. Ellis is impressed by the high level of commitment that employees maintain.
“A lot of cool stuff happens every day at GHS,” he remarked, “thanks to the dedication and hard work our employees bring to everything they do.”
The GHS Department of Psychiatry and Behavioral Health and two GHS primary care practices are piloting an integrated care program in which patients with mild-to-moderate mental health issues can receive care in a place that is familiar. It is the only pilot of its kind in the Upstate.
Integrated care has been adopted across the country as a way to bridge the gap between the need for mental health services and the shortage of psychiatrists. Many primary care providers treat their patients with mild-to-moderate disorders, and integrated care allows them to offer more comprehensive services.
“There is such a shortage of psychiatrists,” said Eve Fields, MD, a GHS psychiatrist and an associate faculty member for psychiatric medicine residents. “This is a way to leverage the services we do have. The psychiatrist can touch more patients this way.”
In the GHS pilot, a behavioral health care manager (BHCM) is embedded in the primary care office. These professionals have a background in social work, counseling or other related field. The BHCM is a liaison between the primary care doctor and a consulting psychiatrist who is available by phone.
“Patients can continue to receive care in a familiar place from a provider who already knows their medical history and whom they trust,” added Dr. Fields.
In the GHS pilot, behavioral health care manager Aja Duncan, LPC, rotates between Family Medicine & Internal Medicine–Simpsonville and Travelers Rest Family Practice.
The GHS pilot is based on the national Collaborative Care model that has been proven effective. In addition, it meets Medicare’s coding standards for coverage of integrated care.
Because the BHCM has more time to give a full assessment, Duncan uses a longer form of the assessment tool than physicians typically use.
Dr. Fields concluded, “We hope this model will empower primary care providers in managing this care in their offices.”
“Patients can continue to receive care in a familiar place from a provider who already knows their medical history and whom they trust.” — Eve Fields, MD
Officials with Greenville County, Bon Secours St. Francis Health System and GHS have partnered to offer PulsePoint, a smartphone app that alerts citizens who know CPR to provide lifesaving aid to nearby victims of sudden cardiac arrest. Generous support from Bon Secours St. Francis Health System and GHS has made the app available for free.
Citizens who know CPR, off-duty first responders and healthcare workers can download PulsePoint. When Greenville County EMS gets a 911 call that involves cardiac arrest in a public place, it activates the app to alert those people near the subject to start CPR.
Sudden cardiac arrest usually causes death if not treated within minutes, which is why it’s important to get treatment right away.
Lynn Wilkie, patient services assistant, EVS/GMH, was recognized for her kind heart. Wilkie helped a co-worker find a patient’s phone in the pile of dirty sheets from her floor. The patient did not realize he’d left his phone until after his linens were changed. Wilkie’s actions perfectly demonstrate the COMPASSION standard, assist patients, families and other customers.
Alex Perez, interpreter/Language Services, made sure a mother understood her child’s complicated medication regimen. The youngster had multiple medications including oral, subcutaneous and IV chemotherapy. Even though it was a very busy day for interpreters, he patiently and respectfully went over the instructions and answered all the mother’s questions.
Terri Neves, phlebotomist/Cancer Institute, demonstrated compassion through generosity. A co-worker was surprised when Neves bought all of the homemade frozen pops she had brought to sell. Neves then gave the treats to the children being cared for in the institute that day. Her nominator wrote, “I just wanted to let you know what a big heart your employee has!”
Brendi Stokes, RN, ED/Greer, checked on a man whose wife had died at the hospital. He had dementia and Stokes knew that he was alone. When she arrived at his home, she learned he had diabetes and had not eaten. She fed him and gave him his insulin. Seeing a church directory, she asked his permission to call his pastor. He agreed. No one knew the wife had died, the pastor wrote. Without Stokes’ compassionate intervention, he added, the man also could have died.
Mary Murphy, PCT/OMH, was lauded by a patient for her cheerful, helpful attitude. Murphy’s smiling “how can I help you?” made the patient feel cared for. “She never made me feel like she was upset or in a hurry to get me back in the bed,” wrote the patient. “She always straightened my bedding when I went to the bathroom and changed my linens while I showered. She is the kind of employee you need to keep!”
Travis Cureton, coordinator, Dietary/GMH, was at the right place at the right time and did the right thing. He went into a room to find that the patient was pulling at a central line and had removed his dressing. Cureton called the nurse and stayed with him while she quickly grabbed supplies. “He was kind and willing to go above and beyond,” wrote his nominator. “Thank you, Travis! You are such an amazing co-worker!”
Maureen “Mo” Schaffhauser is Volunteer of the Month for March. Schaffhauser is a greeter in the main lobby at Greer Memorial Hospital on Monday and Thursday mornings. A volunteer since 2012, she enjoys meeting new people and making new friends. She also walks over three miles a shift escorting families and patients around the hospital!
Lisa Waldrop is Volunteer of the Month for April. An active volunteer on Patewood Medical Campus since 2011, Waldrop serves at the hospital’s Concierge Desk, where her compassionate demeanor shines through. She volunteers additional days whenever a need arises; recently, she assisted with the Drive-thru Flu Clinic.
Did you know that when you practice your AIDET, you also demonstrate the COMPASSION standard Identify yourself and wear your badge?
With the five points of AIDET you help remove uncertainty. You help patients or customers understand how you will serve them. You also affirm that they are more than a number or condition.
Your name badge signals that you are GHS. Whether describing a procedure or guiding guests to the cafeteria, you instill confidence not only in the service you provide, but also in the care they can expect to receive systemwide.
Congratulations to all who participated in and attended the first GHS Health Sciences Center Research Showcase on March 31! Of 139 submitted abstracts, 74 were selected for poster presentations. The Research Division extends special thanks to Michael Fuller, MD, who started the original Med Ed Day (now Research Showcase) 10 years ago. For the list of winners, click here.
Jennifer Caldwell, RN, BSN, OCN, nurse coordinator, Cancer Care Delivery Research (CCDR)/Cancer Institute, was recognized as the 2017 Outstanding Research Team Member during the GHS Health Sciences Research Showcase. Caldwell has been integral in developing CCDR with National Community Oncology Research Program of the Carolinas.
She continues to boost the infrastructure for this level of research and is engaged nationally with NCI in brainstorming concepts and processes for CCDR. She brings energy, enthusiasm and aptitude to fulfill this important aspect of our research program.
Sarah Fabiano, MD, medical director/GHS MedTrans and AirMed Regional, has been named the state’s 2016 Medical Director of the Year by the South Carolina EMS Association. The association also named GHS MedTrans the 2016 Small System of the Year. Dr. Fabiano was lauded for her commitment and attention to patient care in the emergency transport process, as well as her dedication to expanding resources and offering ongoing training opportunities to staff.
Harold L. Moon Jr., police officer, GHS Law Enforcement, (center) was honored with the first-ever Allen Jacobs Memorial Award of Valor at the Allen Jacobs Memorial Prayer Breakfast on Thursday, March 16. The breakfast, presented by Bob Jones University, commemorated the one-year anniversary of Officer Allen Jacob’s death in the field and honored those who continue to serve in the greater Greenville law enforcement community.
Marissa Shuffler, PhD, assistant professor in Clemson’s psychology department, recently became the first behavioral scientist at Clemson awarded the National Science Foundation’s Faculty Early Career Development Program grant. Shuffler will use the award to help identify factors and design interventions that will improve teamwork across multiple disciplines. Shuffler and her team will study Clemson engineering students working on capstone projects and teams working in various healthcare roles at GHS before research turns to the development of interventions that will be tested in these settings. Over the past three years, Shuffler has conducted similar research assessing the impact of GHS’ Conscious Leadership training on key elements of its organizational culture.
Jonathan Stenbeck, Able Shores and Linda Bauer ranked among the top 10% of finalists in a recent competition in nuclear medicine treatment planning. Their results were posted at the Quality Assurance and Dosimetry Symposium in Orlando and were endorsed by the American Association of Physicists in Medicine. In addition, Shores scored first place and Stenback took second in the competition.
Kerri Susko, MSW, LISW-CP, OSW-C, Cancer Institute, was awarded an $8,000 grant from the Lung Cancer Alliance to develop a lung cancer support group at GHS. The group will be part of a two-year pilot program led by the Lung Cancer Alliance and will help support a series of luncheons in which oncology staff and lung cancer patients can learn together.
Michelle Taylor-Smith, VP of Patient Care Services/CNO and chief experience officer, received the American College of Healthcare Executives (ACHE) Senior-Level Healthcare Executive Regent’s Award at the South Carolina Hospital Association’s annual meeting earlier this year. This award recognizes ACHE members who are experienced in the field and have made significant contributions in healthcare management excellence and in achieving ACHE’s goals.
Harold Thomas, security officer, was honored by the CEO of American Security. (GHS contracts with American Security to staff its Security division.) The CEO had received a letter from a patient’s family applauding Thomas for providing stellar service. Thomas is known among GMH employees and patients as the helpful, kind, and friendly face who greets and helps everyone as they enter Roger C. Peace Hospital.
Curtis Turner, manager, Practice Operations/Surgery, received the 2017 Paraoptometric of the South Award from the Southern Educational Conference of Optometrists. Turner was acknowledged for his dedication to optometry and ongoing public service.
During Patewood Memorial Hospital’s February 27 drive-thru flu clinic, 89 people rolled up their sleeves for a free flu shot.
Discussing complex health information with patients just got easier thanks to a new app. The Turrentine Education App can be found on Plexus and contains thousands of free educational health videos and articles. Patients, caregivers and staff also can access the videos and articles via the kiosks in the Turrentine Patient Education Center, located inside the Heart Institute entrance at Greenville Memorial Hospital.
With the University of South Carolina women’s basketball team winning the NCAA National Championship and its men’s team debut in the Final Four, youngsters everywhere are dreaming of scoring the winning basket for their teams. In the past, children in wheelchairs may not have been able to share in those dreams, but a new wheelchair basketball team at GHS’ Roger C. Peace (RCP) Rehabilitation Hospital is giving hope to these youngsters.
The RCP Rolling Tigers practice at St. Matthew United Methodist Church in Greenville. Find out more here.
University of South Carolina Arnold School of Public Health is adding a satellite program in Greenville. Faculty will work alongside clinicians at GHS to get a real-world look at what issues are keeping patients from living healthier lives and how those issues can be addressed and improved. This partnership will help GHS be more proactive about developing practical ways to address health issues such as stroke, diabetes, heart disease and obesity in the community. Click here for more information.
Kemika Mattison, Laboratory Section leader/GHS Labs, gave a presentation to the GHS Health Careers Club earlier this year. Mattison introduced 80 students to different career paths in medical laboratory science. To demonstrate the attention to detail and accuracy required in laboratory professions, she led participants in a simulated fecal occult blood test (using simulated specimens) and documented their results.
GHS Health Careers Club introduces high school students to health careers through activities, simulations and projects led by medical professionals. To learn more, contact Teresa Ligon at firstname.lastname@example.org.
Health Careers Club students practice completing a hemoccult (fecal blood test).
The YMCA Camp Greenville/GHS Partnership is looking for nurses and paramedics to volunteer one week as part of the camp’s medical team. Volunteers spend the week on-site, staying in the new GHS “Health Hut”—which features spacious living quarters complete with fireplace, beautiful kitchen and private bedrooms with attached bath.
Volunteers commit to one week’s service at Camp Greenville (PTO must be taken) and attend a two-hour overview session.
Benefits to volunteers:
• Volunteers’ children can attend Camp Greenville the same week
• Volunteers’ skill and education can be applied in a fresh way
• Free accommodations with all meals are provided
• Credits can go toward the GHS Nursing Care Program
• Lots of time is available to explore and relax
To volunteer or learn more, contact Greg Dodd at (864) 836-3291 or email@example.com.
GHS Health Plan participants and covered adult dependents with neck, back, shoulder, hip or knee pain have easy access to the MSK (musculoskeletal) Program at ATI Physical Therapy. This program offers appointment options within 48 hours, personalized attention, fewer unnecessary tests and treatments, and better outcomes.
Most participants will need physical therapy only; each visit costs $20. They must follow the plan outlined and agreed on during the first visit to receive this pricing.
Additional services and products such as prescription medication, imaging or surgery are subject to GHS Health Plan deductibles and coinsurance.
See more details in the 2017 Employee Benefits Summary. No referral is needed. Call (864) 528-5755 to schedule an appointment.
Since its start as a teaching hospital in 1912, GHS has become a major healthcare delivery system and academic health center that provides clinical education to more than 5,000 students annually. As a result of this growth, GHS has established a limited liability company—Health Sciences Center (HSC)—to oversee and manage all GHS teaching, workforce development, research and entrepreneurial activities.
HSC has three areas of focus:
• Oversee planning for and assign all academic programming in the GHS clinical learning environment
• Sponsor graduate medical education
• Oversee business development, funds flow, financial operations and economic development for GHS in partnership with Clemson University, Furman University, University of South Carolina and others
Key HSC Leaders
• Spence Taylor, MD, Chair, HSC Board of Managers
• Brenda Thames, EdD, HSC Executive VP and Provost
• Anne Ellefson, HSC Legal Counsel
• David Sudduth, HSC VP and Chief Operating Officer
• David Cull, MD, HSC VP of Academic Development and Assistant DIO
• Cindy Youssef, HSC Director of Graduate Medical Education and Academic Affairs
Academics will play a critical role in how we transform health care, and HSC will help us develop the future generation of providers, improve patient care and meet the medical needs of our region.
Jeri Lynn Healy
Kim Alexander Johnson
Mary Ann Shepard
Melissa De Amicis
Marty Van Dam
Ruth Ann Kommers
Making Our Communities Healthier
National Healthcare Week • May 7-13
May 5, 6:30 p.m.—GHS Swamp Rabbit 5K, Gateway Park, Travelers Rest. Live music and free food for participants after the walk/run.
May 8, 2 p.m.—Employee of the Year Announcement, Skarupa Community Room, Greenville Memorial Hospital
May 9—Ice Cream Party. Ice cream bars and fruit bars are available on all campuses. See Plexus for campus-specific details.
May 10—Employees’ Day Meal; current ID badge required. See Plexus for campus- specific details.
May 4-15: GHS employees, retirees & volunteers who join the Life Center® or PATH will be eligible to win great prizes! Learn more at (864) 455-4231.
Dragon Boat Upstate Festival
May 6—Lake Hartwell. This 11th annual event raises funds for cancer research at GHS.
March for Babies
May 6—Greenville Technical College, 9 a.m. Watch the What’s Happening at GHS e-newsletter for details or click here for more information.
on Mental Health
May 12-13—Hyatt Hotel, Downtown Greenville. The symposium will feature author Pete Earley, as well as several well-known clinical experts. Learn more. at https://www.sesmh.org.
See a full list of GHS classes and events at www.ghs.org/events.
Corporate Shield Events
These family-friendly events are open to runners and walkers alike. Through the GHS Recreation Committee, employees and their families can be reimbursed for entry fees. To learn how, contact Caci Hinton at firstname.lastname@example.org.
GHS Swamp Rabbit 5K
May 5—Gateway Park, Travelers Rest. Kick off Healthcare Week at this popular community event. Register here; $6 if registered by 4/29 (includes T-shirt).
Sunrise Run 8K Corporate Shield
June 10—Downtown Simpsonville, 6:15 a.m. (approximately). A one-quarter-mile Kiddie Kaper for children up to eight years old follows.
Red, White & Blue Shoes 5K
July 4—Paladin Stadium, Furman University, 8 a.m.
Minority Health Summit
The 11th annual GHS Minority Health Summit drew over 1,000 attendees—including approximately 100 youth—to the TD Center on April 8.
This year’s summit focused on mental health and diabetes. Presenters included Eunice Peterson, MD, GHS Department of Psychiatry; Leon Buffaloe, MD, GHS Family & Internal Medicine–Simpsonville; and Priscilla Escalona, MD, GHS Internal Medicine–Laurens.
Keynote speaker Tajh Boyd, former Clemson quarterback, encouraged audience members—especially teens—to focus on goals and surround themselves with people who can support them during difficult times.
Health screenings for diabetes and high blood pressure were available, and 50 community agencies were on hand to provide information and answer questions.
So You Think You Can Cook?
Earlier this year, a team of GHS providers participated in the “So You Think You Can Cook Chili Cook-Off,” a fundraiser for the S.C. School for the Deaf and the Blind. Troy Beavers, MD, at Pediatric Associates–Spartanburg, developed the recipe for the team’s green chili. Over $116,000 was raised—a 62 percent increase from 2016! More than $45,000 of that figure came through an online competition. GHS was a sponsor of the event.
USC’s Newest Fans Get Team Colors
University of South Carolina School of Medicine Greenville students delivered baby items to GHS hospitals in support of the USC men’s and women’s basketball teams competing during the last weekend of the NCAA College Basketball Championships. (Parents could decline the apparel if they chose.)
Meredith McGinnis, Editor
Connect with us. Learn what’s going on at GHS.
Access The View on the Employee Access page at ghs.org
and the News and Communication page on Plexus