At GHS, our fiscal year goals and measures are tied to six pillars of excellence: people, experience, quality, engagement, finance and academics. Below is a scorecard of our performance in FY 2017. Green indicates the target was met; red signifies an opportunity for improvement.
We work to transform health care.
|Annual Employee Opinion Survey||Percent Participation||87%||89.0%|
|Wellness Measure: A1c||Percent Reduction||3%||4.2%|
We make patients and families the focus of everything we do.
|Inpatient Satisfaction||Average &-ile Rank of 8 HCAHPS Domains||73rd %-ile||69th %-ile|
|Physician Practices||Average &-ile Rank of UMG Physician Practice Scores||58th %-ile||54th %-ile|
|Emergency Services||Average &-ile Rank of ES Scores||46th %-ile||17th %-ile|
We provide right care at the right time and in the right place.
|Magnet® Journey||Desired Outcome Made at Greer & GMH Toward Magnet Designation||Magnet Status Achieved at Greer & GMH Site Visit Scheduled||Achieved|
|C-diff Cases||15% Reduction||<205||169|
We partner with many communities to improve health.
|MyChart Use||% Account Activation||25%||28%|
We responsibly direct our resources to support our mission.
|Operating Margin*||Operating Margin*||1.0%||1.3%|
|Per Member Per Month Spend||Average Spend||<$507||$496|
*Operating margin represents operating income divided by total revenue. Total revenue includes Net Patient Service Revenue and other revenue such as philanthropic contributions. Operating income includes total revenue less all expenses incurred to operate a hospital. A healthy operating margin is necessary for a hospital to invest in capital and technology and further position it to meet the needs of its constituents.
We educate to transform health care.
|Peer-reviewed Journal Articles with GHS Attribution/Identification||Number of Articles Published||250||312|
|Conscious Professionalism Survey||19% Increase from 2016 Survey Participation||5,645||19,051|
2017 Annual Report Table of Contents