Greenville Health System (GHS) understands the financial responsibilities a health care visit may place on patients who are insured or uninsured.
At the time of pre-registration, registration or discharge, one of our Patient Access Representatives will discuss the self-pay portion due from the patient. Since total charges may not be known at that time, a Patient Access Representative will discuss the estimated amount due. In the event an estimate cannot be provided, a deposit may be requested. The deposit will be applied to the account and a bill for total charges will be mailed to the patient.
We must ask that you settle hospital charges at, or before, discharge, either by insurance benefits or cash arrangements. We accept MasterCard, Visa, American Express and American Medical credit cards. If you have made adequate financial arrangements upon admission, you will receive a courtesy discharge and will not have to stop by the Business Office before leaving the hospital.
If you have a question regarding a medical bill you received from Greenville Health System (GHS), you can access account information from a touch-tone phone, 24 hours a day through the automated Account Service Line at (864) 454-8611 or toll free at (800) 998-8669. Please have your account number available. You can also call to request an itemized bill for your account or to request a summary of your open accounts at all GHS facilities.
If you have any questions about your account that cannot be answered through the automated account service line, customer service representatives are available to talk with you from 8 a.m. to 5:30 p.m. Monday through Friday.
GHS provides a flexible payment plan with convenient monthly payments for patients who need to make monthly payments. Listed below are the payment plan options:
- A twelve (12) month interest-free payment plan.
- An extended payment plan greater than twelve (12) months allows convenient monthly payments over a longer period of time.
- This plan offers combined billing so that all bills due can be combined into one convenient monthly statement. A representative will review the contract and explain all the features, including interest charges, which are very competitive. Contact a Customer Service Representative at 864-454-8611 (local) or 1-800-998-8669 (toll free) for details.
The GHS payment program will include only those services provided by the Greenville Hospital facilities. This payment program will not include services provided by the doctor, doctors who assisted in the patient’s care or doctors who read the test results. These doctors bill for their services separately and may include, but are not limited to, the following offices:
GHS Medical Group: (864) 454-2000
Greenville Radiology: (864) 295-4410
Pathology Associates: (864) 295-3492
Greenville Anesthesiology: (855) 606-6177
Medical Associates: (888) 284-6024
Financial arrangements for these or any other services must be discussed with each individual provider.
Uninsured patients will receive a ten percent (10%) discount. Uninsured patients are eligible for an additional ten percent (10%) prompt pay discount if the balance is paid in full within 30 days of the first statement. The first statement will be sent following the date of service or discharge date from the hospital.
Patients who do not have the means to pay all or a portion of their bill may apply for financial assistance. In general, patients at or below 200% of applicable federal poverty guidelines and other limited resources may qualify for hospital charity assistance. Patients between 200% and 400% of applicable federal poverty guidelines and other limited resources may qualify for a sliding scale adjustment; a reduction in the amount owed by the patient.
Patients who do not meet the criteria outlined above may qualify under the charity catastrophic clause. This is defined when the hospital bill(s) exceed two times the annual household income and the patient has other limited resources.
All patients who are unable to pay for all or a portion of their bill may apply for charity care. All patients who believe they may be eligible for charity care are encouraged to apply by completing and submitting a charity application.
Once the application has been completed in its entirety, to include signature, please submit to:
Greenville Health System
255 Enterprise Boulevard, Ste 200
Greenville, S.C. 29615
The completed application may also be returned to a GHS facility that is located near the patient. Please note that information provided on the charity application is verified. If the information is determined at any time to be incorrect, charity care may be denied or revoked. A Financial Counselor can assist the patient with the application process for state Medicaid or other hospital financial assistance. Customer Service Representatives may be reached at (864) 454-8611 (local) or (800) 998-8669 (toll free) for assistance.