Patient Information

Thank you for choosing Prisma Health as your healthcare partner. We want you to feel comfortable and confident during your stay. 

You probably have questions and concerns about the treatment you’re about to undergo. We hope you’ll find the answers to your questions here. Your comfort and well-being – before, during and after your visit – are of the utmost importance to us. If you have questions or concerns, please call our patient care line at 864-455-5555 or talk to your doctor.

Preparing for surgery

One of our staff members will call you to ask some necessary questions to complete the admissions process. Expect a call before 6 p.m. on the day before your pre-assessment appointment.

Your insurance company may require prior approval, certification or a second opinion before surgery. If this is true of your insurance provider, please be sure to complete the requirements. Otherwise, the insurance company may reduce payment or refuse your claim.

Pre-assessment
A pre-assessment visit is required for all patients who will have anesthesia. These visits help us prepare you for anesthesia. During this visit, you will speak with a registered nurse and an anesthesiologist. You also might have laboratory work, an electrocardiogram (EKG) or a chest X-ray.

You may eat and drink normally before your pre-assessment appointment unless your doctor gives you other instructions.

Remember to bring 

  • Your hospital insurance benefits card
  • Your pre-certification authorization number
  • Any papers or information given to you by your surgeon or your surgeon’s office
  • A copy of the report from any recent lab work, chest X-rays or EKGs
  • All medication you are currently taking
  • Your universal medication form

Day of surgery
Be sure to follow all of the instructions your surgeon and anesthesiologist have given you. Don’t eat or drink anything, not even water, after midnight on the day of surgery unless you’ve been told to do so. Don’t smoke, chew gum or use mints after midnight, or take medications after midnight, unless instructed to do so by your doctor.

If a change in your physical condition occurs before surgery, such as a cold, persistent cough, fever or important change in the condition for which you are to have surgery, please contact your surgeon.

Be sure to arrive at the hospital at your scheduled appointment time. Wear comfortable clothing that can easily be removed and folded. Don’t wear jewelry, and remove your make-up at home. If you wear contacts or glasses, remember to bring a case or container in which to store them during surgery.

What to bring for a hospital stay:

  • Pajamas or a nightgown
  • Brush and comb
  • Robe and slippers
  • Toothbrush and toothpaste
  • Shaving supplies

What not to bring:

  • Jewelry or watches
  • Electronic devices
  • Large sums of money

After your discharge

Patients with chronic conditions may need continued help and support after their discharge from the hospital as they transition to managing their condition at home. Our Transitional Care Program was designed to help patients navigate this transition smoothly, avoiding the pitfalls that can lead to hospital readmission. For more information on the Transitional Care Program, click here.

For your family & friends

We want your loved ones to be comfortable as they support you during your surgery; however, we ask that you limit visitors to one on your pre-assessment day and two on the day of surgery (if you are going home on the day of surgery). If you will remain in the hospital following surgery, you may have more visitors.

On the day of your surgery, your family will be given a copy of “Instructions for Families and Visitors.” It will direct them to the appropriate waiting area and give them an overview of visitor services.

Following your surgery, you will be taken to a post-anesthesia recovery room and will remain in recovery from 1 1/2-2 hours. Your family will be given status reports if the recovery stay is longer than usual.

Visitors are not allowed in the recovery room unless there is an unusual circumstance; however, parents of small children having surgery are allowed in the recovery room as soon as the child regains consciousness.

Your Care Partner may visit at any time at your request. A Care Partner is a spouse, partner, family member or close friend who is at least 18 years old. He or she is someone you have chosen to provide emotional, physical, educational, social and spiritual support.
Note to the Care Partner: We want to say thank you for sharing in the care of your family member or friend. Knowing that you are available makes the patient feel more comfortable and less frightened. If we can do anything for you, please let us know.

All other visitors are asked to observe the normal visiting hours of 9 a.m.-9 p.m. For patient safety, our facilities are locked from 9 p.m.-6 a.m.

Some areas, such as mother-baby and intensive care units, have special visiting hours.

Exceptions to these hours will be made when appropriate. Interested visitors should see a guest services representative for an exception to the normal visiting hours.

Prisma Health will provide you with three visitation signs for your door – a no visitors sign, a Care Partner and immediate family sign and a Care Partner only sign. Our staff members respect and support your decision on visitation. Notify us if our assistance is needed in any way.

More detailed visiting information may be found on our visitors’ page.

In 2006, South Carolina state lawmakers passed the Hospital Infections Disclosure Act (HIDA). This law requires hospitals to report certain infection rates to the S.C. Department of Health and Environmental Control (DHEC) and the public.

Twice a year, hospitals must report infections that patients developed while being treated in the hospital. Hospitals do not need to report infections that patients had when they were admitted.

The current HIDA Annual Report is available here.

Helpful links

Below are some links that may be helpful for Prisma Health patients and families.  Note that Prisma Health is not responsible for the content of these sites. They are listed here only as a convenience for our patients and visitors.