Patient Rights and Responsibilities

We recognize that each patient is an individual with unique healthcare needs and wishes. We respect each patient's personal dignity. As a patient, you have certain rights that the professionals of Greenville Health System respect and honor.

Patient Rights and Responsibilities (PDF)

Derechos y responsabilidades del paciente (PDF)

If you have questions about the quality or safety of care in the hospital, please notify the GHS Service Excellence Department. The department can be reached from inside the hospital at 5-7975 and at (864) 455-7975 outside the hospital.

Please be aware that if you continue to have concerns, you may contact the Joint Commission on Accreditation of Healthcare Organization (JCAHO) or the Centers for Medicare and Medicaid Services/South Carolina Department of Health and Environmental Control (DHEC).

Joint Commission:
(800) 994-6610
complaint@jcaho.org.

Obtaining Medical Records

The Centers for Medicare and Medicaid Services/South Carolina Department of Health and Environmental Control (DHEC):
(803) 545-4370

Medical records are available for inpatient stays, emergency room visits and outpatient surgeries from the facility where the service was rendered. To obtain copies of your medical records, you will need to fill out and sign a consent form. The consent form can be picked up in person, mailed or faxed to you.

There is a charge for this service, which is determined by the number of pages requested. The processing fee is $15 and the cost per page is $0.65. If there are more than 30 pages, the price is reduced to $0.50 per page. You can receive a copy of your full chart or specify the information needed.

Please allow 10-15 business days for your request to be filled. If you have an urgent need, please specify the date needed on the consent form.

To request the consent form to be mailed or faxed to you, please call Release of Information at (864) 454-4600; option 3.