Welcome to the Greenville Health System University Medical Group Patient Portal. We are pleased to offer this exciting technology to you. You can check your laboratory results, view visit summaries, and historical appointments. If you do not have a user ID and password, please contact your provider’s office to request one. Your account cannot be activated until you provide us with a valid email address and have read, signed, and returned the consent form for the patient portal.
Launch Patient Portal
The Patient Portal Menu contains options to view:
- lab/diagnostic reports
- personal health records
- visit summary
- historical appointments
New to Patient Portal
To get started, visit your provider’s office and request access to the Patient Portal.
Problems Logging In
- If you do not have a username and password you must contact your provider’s office to request to access the patient portal. You will receive a printout that contains your Username and Temporary Password. Additionally a welcome email message will be delivered to the mailbox you specified in your request.
- Upon your first logon you will receive a User Validation Screen. You will be required to answer one of the validation questions displayed and then select Submit.
- In the event your account becomes inactive it will be necessary that you contact your physician practice for additional information.
- If you find that you need Technical Assistance please contact the University Medical Group Electronic Health Record Support Team (UMG-EHR Support) at 864-797-6419.
Frequently Asked Questions
What is the Patient Portal?
A patient portal is an Internet application that allows patients to access their electronic health records. The Patient Portal allows us to share some of your clinical information with you online safely and conveniently.
Is my medical information secure?
The patient portal uses encryption (security measures) to keep unauthorized persons from reading communications, information, or attachments. Secure messages and information can be read only by someone who knows the correct password or pass-phrase to log in to the portal site.
How do I register for the Patient Portal?
While in your provider’s office, inform the staff that you wish to use the Patient Portal. The staff member will require from you a valid photo identification and, if you are requesting access on behalf of someone else (e.g. legal guardian for a minor), then you must provide documentation showing that you are the legal representative.
How do I log in?
Log on to the portal using the username and password contained in your "welcome email." Upon your first logon you willsee a user validation screen. You will be required to answer one of the validation questions displayed and then select "submit." Once the portal is accessed you will be prompted to enter a new password and retype your new password to confirm it. You will then choose a security question from the drop-down list and supply an answer to your security question.
What services can I access via Patient Portal?
The patient portal menu contains options to view lab/diagnostic reports, Personal Health Record (PHR)-Complete Report, visit summaries, and historical appointments.
What if I forget my password?
You will have 10 attempts to log in before your account is locked due to invalid password use. If you have forgotten your password or your account becomes locked, follow these steps to begin the process of resetting your password:
- Select "forgot password?" from the login window.
- Enter your user name and click "submit." (Clicking "cancel" will return you to the login window.)
- You will receive a message stating that an email has been sent to the address associated with your Patient Portal.
- Check your email for the password reset message.
- Click the link contained in the email.
If the link is not used in the time frame specified, your account will remain locked and you will have to start the password reset process again. The link will direct you to a screen where you will enter your user name and answer your security question. Once authenticated you may enter a new password and confirm it. Please keep in mind thata password must have at least a "normal" rating or it will not be accepted.
Can I view or send messages using the Patient Portal?
No. We are not able to provide messaging via the Patient Portal at this time. Please contact your provider with any questions or requests you might have.
Can I request an appointment using the Patient Portal?
No. We are not able to schedule appointments via the Patient Portal at this time. Please contact your provider with any questions or requests thatyou might have.
Can I request a prescription refill using the Patient Portal?
No. We are not able to accept refill requests via the the Patient Portal at this time. Please contact your pharmacy to request refills of your medications.
What should I do if I see a discrepancy or information that is not up-to-date on my chart?
If you see a discrepancy or have an update please contact your provider’s office.
As parent or guardian, will I be able to see my child's patient chart?
At this time patient portal access is available only to patients 16 years old and older.
Can I have one portal account for my whole family?
You may use one email account for your whole family. However, each member of your family must havehis or herown individual Patient Portal password.
Can I ask emergency-related questions via the Patient Portal?
No. The Patient Portal is not to be used for emergency related health care issues. Please call your provider’s office directlywith any question that you would like answered within 24 hours. If you are experiencing a health care emergency, call 911 or visit the nearest emergency room.
How do I log out?
Clicking on "sign out" will log you out of the Patient Portal and return you to the login window.
How do I cancel my patient portal?
If you change your mind and wish to opt out of the Portal, you must go to your provider’s office and sign a new Opt-Out/Consent Form.
If you find that you need Technical Assistance please contact the GHS Electronic Health Record Support Team at (864) 797-6419. When your call is answered, let the technician know that you are calling in regard to a Patient Portal issue and you will be directed accordingly. Please keep in mind that this number is for Patient Portal Technical Issues only. The support staff has no affiliation with your medical practice and will be unable to assist you with any issues regarding appointments, information within your health records, or other practice related items.
Policy and Procedures
How Secure Patient Portal Works
A secure web portal is a kind of webpage that uses encryption (security measures) to keep unauthorized persons from reading communications, information, or attachments. Secure messages and information can be read only by someone who knows the correct password or pass-phrase to log in to the portal site.
Protecting Your Private Health Information and Risks
This method of communication and viewing prevents unauthorized parties from being able to access or read messages while they are in transmission. However, keeping messages secure depends on two additional factors: the secure message must reach the correct email address, and access to that address must be limited to the correct individual (or someone authorized by that individual). Only you can insure that these two requirements are met. We need you to make sure that we have your correct email address and you MUST inform us if it ever changes. You also need to keep track of who has access to your email account; so that only you or someone you authorize can see the messages that you receive from us. If you pick up secure messages from a website, you need to keep unauthorized individuals from learning your password. If you think that someone has learned your password, then you should promptly go to the Patient Portal and change it. We will provide adequate notice of any changes. We understand the importance of the privacy of your health care and will continue to strive to make all information as confidential as possible.
Current Offerings and Functionality:
The following includes types of information that you will have access to through the Patient Portal
- The consent to publish medical information. Medical information, for the purposes of the Patient Portal includes, but is not limited to, information about you regarding substance abuse, pregnancy, treatment or testing and diagnosis of sexually transmissible diseases (STDs) and human immunodeficiency virus (HIV), The consent is valid for 1 year and must be renewed annually.
- Lab results. You can view copies of lab tests, the lab test results, and any explanations or comments from your provider. This is a read only area. Your provider may decide that the results of your lab tests should not be published on the Patient Portal because they need to have more explanation than can be provided on the Portal. In this case, your provider will make other arrangements to discuss your lab test results.
- Specific medical information (allergies, medicines, diagnosis, medical history). You can view information entered into various parts of your electronic health record. These are available for you to review and for you to check for accuracy, as well as to print for other physicians or to keep for your records.
How to Begin:
- While in your provider’s office, inform staff that you wish to use the Patient Portal. The staff member will require from you a valid photo identification and if you are requesting access on behalf of someone else (e.g., legal guardian for a minor), then you must provide documentation showing that you are the legal representative
- After reading this “Patient Portal Policy and Procedures” document, sign the Consent Form provided.
- The office staff will then set your account up in the Patient Portal system and provide you with printed login ID and password as well as instructions on how to locate your information after login.
- We will attempt to send you an email for validation purposes and information. This will provide a link to the Portal login screen. This notification will give you the URL (internet address) of the website where you can log in. By clicking on the URL you will activate your Internet browser, which will open the website. (Because the connection channel between your computer and the website uses “secure sockets layer” (SSL) technology, you can read or view information on your computer, but it is still encrypted in transmission between the website and your computer). You will then be able to login using the user name and password provided. If you have not received an email from us within 3 working days, please call (864) 797-6419. *Note: for confidentiality, we will not communicate any further with you via your email.
Your provider and his/her staff will give you access to utilize the Patient Portal. However, if you do not receive the initial email or have technical issues related to logging into the Portal, you may call (864) 797-6419 for assistance. Please do not call the provider/staff for help with technical issues.
Policies and Procedures are subject to change without notice.