Volume 68, Issue 6
Volume 68, Issue 6
We stand on the brink of a new year and a new era for health care in our state. We all get to play a role in that change as team members across Prisma HealthSM, from the Upstate to the Midlands.
For all those changes taking place – like getting used to a new name and a new look – what is most important remains constant: providing high-quality patient- and family-centered care and for upholding our century-old commitment to the people and the communities that we serve.
That commitment was evident in just about every corner of the Upstate during Fiscal Year 2018. Here is just a glimpse:
Prisma Health Screening Services provides wellness screenings across the Upstate. Its team members are on hand at Prisma Health-sponsored events such as Take a Loved One to the Doctor Day and the Community Health Summit as well as various activities sponsored by community agencies. The Mobile Health Clinic brings health services into some of Greenville’s most medically underserved areas. These efforts also have reduced ER use and lowered medical costs. Through Neighborhood Health Partners, Prisma Health deploys teams of community paramedics, community health and social workers, and clinicians to conduct home visits.
New Car Seat Inspection Station
In April, Greenville Memorial Hospital became the site of the first hospital-based car seat inspection in South Carolina. Located in the hospital’s North Parking Garage, the station is made possible thanks to funding from Kohl’s, Prisma Health’ Bradshaw Institute for Community Child Health & Advocacy, and Safe Kids™ Upstate.
Free Flu Shot Clinics
In FY 2018, Prisma Health sponsored free flu shot clinics at many of its hospitals as well as community locations such as the Eastside YMCA, Greer First Presbyterian Church and Trailblazer Park in Travelers Rest.
Community Health Summit (formerly Minority Health Summit): This annual event’s name change reflects a broader outreach across the Upstate. A record number of community health agencies and safety-net providers, including several Prisma Health departments, offered free screenings and information on health and community services. More than 300 health screenings and 100 health risk assessments were conducted during the 2018 event.
Prisma Health-sponsored classes, seminars and support groups focus on a wide range of health topics year-round across the Upstate.
Roger C. Peace Rehabilitation adaptive sports programs include cycling, wheelchair basketball and golf clinics.
Prisma Health supports local organizations that share our common goals for helping people live healthier lives. Sponsorships not only show our support for the community, but also demonstrate our gratitude. Many organizations provide direct support to Prisma Health services for treatment of patients and support for them and their families.
Our community hospitals partner with local governments, schools and agencies, working with them to support healthy communities.
Established in 2016, this entity is committed to investing $100 million into Upstate endeavors focused on improving the health and safety of our communities. This investment is in the form of grants awarded to individuals and organizations to develop programs and initiatives that benefit the health of our community.
Demonstrating that compassion is a common value across the system, team members in practice offices, hospital units and outpatient facilities come together to support patients, families and fellow team members in need. Examples include collecting hygiene supplies for the homeless, sponsoring team member families through Joy of Giving and holding bake sales to help offset medical costs for fellow team members.
For 19 years, Children’s Hospital Outpatient Center team members have selected one child from each pediatric specialty practice to receive Angel Tree gifts. In 2018, team members from across Prisma Health helped provide 50 children with toys and clothing and their families with food boxes.
Want to keep up with how Prisma Health shows up in the community? Follow us on Facebook, Instagram and Twitter, and subscribe to our blogs at ghs.org/healthcenter.
“I am excited for what we will accomplish
together in the new year.”
At Prisma Health, we are committed to improving the quality of life for everyone who comes through our doors. This commitment is possible because you, our team members, live our mission every day. You are highly motivated, well trained, and your skills are in demand everywhere in the country. I am thankful you choose to serve our community and deliver high-quality, patient-centered care each day – even during challenging times.
Together, we create one-of-a-kind care and treatment opportunities, develop innovative technologies and programs, and support unique community partnerships. We also educate thousands of students in numerous academic programs, including residency and fellowship programs, USC School of Medicine Greenville, and the Clemson School of Nursing. We not only are training future health care professionals, but we also are setting the standard of care.
In FY2018, here are just a few of the impressive and important goals we accomplished together:
• Greenville Memorial Hospital achieved Magnet®designation by the American Nurses Credentialing Center.
• Greer Memorial Hospital was designated a baby-friendly birth facility by Baby-Friendly USA.
• Prisma Health Cancer Institute achieved a landmark 1,000th stem cell transplant.
• Our Cerebrovascular & Stroke Center earned The Joint Commission’s Gold Seal of Approval and American Heart Association/American Stroke Association’s recognition for Advanced Certification for Comprehensive Stroke Centers.
• Prisma Health received the 2018 Gage Award in recognition of population health activities that improve care delivery, access and value while improving health outcomes.
Together, we are transforming the way care is delivered and, most important, we are changing lives. For that, I want you to be proud.
Know that our opportunities for 2019 are even brighter as Prisma HealthSM. Changes made in 2018 will allow us to explore new, innovative ways to advance care with even greater impact. Our FY2019 operational targets, formerly known as pillar goals, will help us further this progress as Prisma Health’s Upstate affiliate. I am excited for what we will accomplish together in the new year.
As 2018 draws to a close, I want to share my personal appreciation for everything you do for our community. Your talents, skills and compassion bring hope to our patients and families, and I am truly grateful for your enduring commitment. Thank you!
Spence M. Taylor, MD
Hometown: Charlotte, NC
Family: Husband Roderick, four children and first grandchild, born the day before Thanksgiving!
Work/life balance: recently started running, reads passionately, binges on TV crime shows
Learn more about the Office of Patient Experience, read success stories and more at
Nursing wasn’t Toni Land’s first career choice. It was computer science. But after a college internship, she decided she was on the wrong path. Clueless as to what she really wanted to do, she quit school and went to work.
She drove a school bus for two years and worked nights at McDonald’s. Then one day, while visiting a friend in the hospital, she found her path. As she watched nurses provide his care, she realized that “I’ve been taking care of people all of my life – this is what I want to do.”
Land began her nursing career on a general pediatrics floor and later served various roles in pediatric, adult and oncology nursing. After several leadership roles, she blazed a new trail when she left nursing to lead a corporate process improvement team focused on developing nursing models. This was the first step to leading teams to improve patient experience.
“Coming from a pediatric background where there is so much interaction with patients and families, I embraced the idea of a more holistic approach that looked at taking care of families,” she said.
In 2016, Land joined Prisma Health as director of the Office of Patient Experience, which partners with teams across the organization to develop, customize and implement behaviors that directly impact the experience of patients, families and team members.
Patient Experience officers work in assigned regions, helping care teams in various settings implement behaviors proven to positively impact patient experience. The Patient and Family Relations team helps patients and families voice their concerns and facilitates service recovery whenever possible.
The Beryl Institute defines patient experience as “the sum of all interactions, shaped by an organization’s culture that influences patient perceptions, across the continuum of care.” Land emphasizes that all team members, regardless of their role, can promote a positive patient experience.
Communicating clearly is the best thing we all can do, she noted: “Communication is the foundation of life – and the root cause for why we don’t meet expectations. Do we regularly practice good communication skills? Do we pause to think how our listener will receive the words we say?”
Land is proud of her team’s work and honored to serve with the many team members who every day strive to improve the patient experience.
“2018 was an exciting year and the year that the organization met our inpatient patient experience target,” stated Land. “I definitely attribute that to the efforts of my team. They are superstars, go-getters, innovators and a huge blessing in my life.”
Certified Zero Harm Awards
Six Prisma Health hospitals received the “Certified Zero Harm Award” by the S.C. Hospital Association. Congratulations to Baptist Easley, Greenville Memorial, Greer Memorial, Hillcrest Memorial, Laurens County Memorial and Patewood Memorial hospitals for preventing infections in the areas below over an extended time!
• Baptist Easley Hospital: surgical site infections in knee replacement surgery.
• Greenville Memorial: central line-associated blood stream infection (CLABSI) in Cardiovascular ICU and Neurological Trauma ICU.
• Greer Memorial: CLABSI, methicillin-resistant Staphylococcus aureus (MRSA), and surgical site infections in knee and colon surgeries.
• Hillcrest Memorial: CLABSI in Med-Surg ICU, MRSA hospital-wide, and surgical site infections in hip replacements, knee replacements and colon surgeries.
• Laurens County Memorial: MRSA hospital-wide and surgical site infections in hip replacements and abdominal hysterectomies.
• Patewood Memorial: MRSA and Clostridium difficile hospital-wide, as well as surgical site infections in abdominal hysterectomies.
Since 2014, SCHA has given Zero Harm Awards to hospitals on the forefront of preventing medical errors. To earn this award, hospitals must experience no preventable hospital-acquired infections of a specific nature over an extended time. Data are independently verified by the SC Department of Health and Environmental Control, recognizing the exceptional achievement the hospital or its unit has made to provide safe, high-quality care.
Three Prisma Health Hospitals Receive ‘A’ for Safety
Greer Memorial, Hillcrest Memorial, and Oconee Memorial hospitals have received “A” rankings from the Leapfrog Group. The Leapfrog Hospital Safety Grade uses national performance measures from the Centers for Medicare & Medicaid Services, Leapfrog Hospital Survey, Agency for Healthcare Research and Quality, Centers for Disease Control and Prevention, and American Hospital Association’s Annual Survey and Health Information Technology Supplement.
Mark Krom, DO, Center for Pediatric Medicine, gave a listening ear and support to the mother of a patient. She had become tearful during her child’s appointment. When Dr. Krom asked her what was wrong, she told him that she was overwhelmed and didn’t have time to see to her own health issues or celebrate her birthday. Dr. Krom encouraged her to take care of herself and sent her flowers on her birthday.
Benjamin Manning, MD, Surgery/GMH, was recognized for helping a family cope with a loved one’s death. He was nominated by a family member, who also is an OR nurse, who wrote, “I know my role as a nurse during a crisis, but this time I was the family member.” In the family waiting room, Dr. Manning spoke to each family member with love and compassion. He answered many questions using terms everyone could understand and checked on the family throughout the night.
Megan Wright, MD, Greer OB/GYN, became a light in the darkness for a patient who was surprised when Dr. Wright not only asked about her mental health during her annual exam, but also listened and took her concerns seriously. Thanks to Dr. Wright, the patient was referred to a psychiatrist and counselor and is receiving treatment. “Dr. Wright was the first person I felt who truly wanted to help me and, for the first time in my life, I am making progress,” the patient wrote.
Jeff Marcengill, RN, Joint Center/OMH, was recognized for his kindness to a patient’s husband. The man was in the surgery waiting room while his wife underwent an emergency procedure. Jeff stopped to check on the man and then said he’d check on the man’s wife. He came back a little later with the information and something for the man to drink. He even checked back after the surgery. He was not part of his wife’s care team, but his kindness helped the man feel special during a difficult time.
Rachel Nelson, CNA, Med-Surg Nursing/LCMH, gave the gift of comfort and comfort food to three sets of patients and families having a tough day. At the end of her shift, she left to buy several “Frostys,” then delivered them to each of the patients and their family members. Everyone involved was grateful for her kindness and generosity.
Tina Walker, LPN, Laurens Family Medicine, demonstrated kindness and generosity that went beyond the patient’s medical need. The patient’s bank account had been hacked, leaving the patient with no money for groceries. Walker asked for her grocery list. After work, she bought every item on the list. She also picked up a meal from a local restaurant and delivered the groceries and the meal to the patient’s home.
Lillie Jones is the Volunteer of the Month for November. For 10 years, Jones has served in the ICU Waiting Room at Greenville Memorial Hospital. With her gentle manner and warm smile, she has become invaluable to the Visitor Services team. In addition, Jones works well with family members and easily relates to the situations they are facing.
Melissa Reilly is the Volunteer of the Month for December. A Prisma Health volunteer for nine years, Reilly serves one or two days a week, assisting with special projects and patient mail delivery. Reilly also volunteers one day a week at Shriners Hospital for Children. Her “can-do” attitude makes her a favorite of everyone she interacts with.
Team members are the heart and soul of this organization. Each of us is responsible for living our new purpose statement through our beliefs, which in turn, form our attitudes. We show our attitudes through the words we choose and the way we interact with others.
Our new Prisma Health Behavior Essentials were designed with the new purpose statement as a guide. They are a common set of behaviors for all team members and were built on the Behavior Standards from both affiliates.
You may recognize common threads such as communication, teamwork, mutual respect, hospitality and accountability.
• Support the wellness and well-being of others and myself.
• Be curious, learn continuously and strive to be my best.
• Encourage and build teamwork.
• Embrace change and grow.
Serve with compassion.
• Make sure each person feels visible, valued and respected.
• Create a welcoming and safe environment.
• Communicate clearly, kindly and thoughtfully.
• Live in gratitude and express appreciation.
Be the difference.
• Show up every day with a positive, will-do attitude.
• Take ownership and be accountable.
• Do the right thing – be honest and trustworthy.
• Exceed expectations for each person, in every moment.
Josh Bruce, RN, Pediatric ICU/GMH, received the DAISY Award for nursing excellence. Bruce was nominated for care he provided to a toddler who had suffered a massive stroke and the support and compassion he showed to the child’s parents. “He was the only nurse we all felt comfortable enough to leave our son with while we left to get much-needed rest,” the child’s mother wrote in his nomination.
Marilyn Bryant, CPCS, and Annette Pelfrey, CPCS, credentials analysts in the Prisma Health Medical Staff Services office, were named the 2018 Medical Staff Services Professionals for the state by the S.C. Association of Medical Staff Services. This peer-nominated annual recognition is given to medical staff professionals for outstanding contributions to their profession.
Family Medicine Community Faculty Member of the Year
University of South Carolina School of Medicine Greenville students recently named Robert Broker, MD, of Prisma Health Hillcrest Family Practice, as the Department of Family Medicine Community Faculty Member of the Year. John Emerson, MD, surprised Dr. Broker with this inaugural award at a recent departmental meeting.
Angelo Sinopoli, MD, Prisma Health CCO, and president and CEO of the Care Coordination Institute, has been appointed to the Physicians-Focused Payment Model Technical Advisory Committee (PTAC) by the U.S. Government Accountability Office. Congress established the 11-member PTAC in 2015 to provide comments and recommendations to the Secretary of Health & Human Services on physician payment models.
BMT Program Receives Aetna IOE Designation
Prisma Health Cancer Institute’s Blood and Marrow Transplant Program has received the Aetna IOE (Institute of Excellence) designation for bone marrow transplant. Aetna Institutes are a network of high-performing hospitals, clinics and health care facilities that offer specialized care. Aetna IOEs help patients facing a transplant select a health care facility meeting quality criteria for number of procedures, success rates, cost-effective care, readmissions and complication rates.
Designation eligibility includes accreditation by The Joint Commission and Foundation for the Accreditation of Cellular Therapy as well as certification by the National Marrow Donor Program.
Breast imaging team members in Hillcrest Memorial Hospital’s Radiology Department raised over $4,000 to benefit Susan G. Komen South Carolina (the South Carolina Affiliate of Susan G. Komen for the Cure). As in past years, the team sold T-shirts to support that organization’s mission to fund breast health services and breast cancer education and research across the state. This year, the team changed its strategy and worked with other imaging departments to put up posters to promote their efforts.
While spreading the spirit of the holidays, the Prisma Health Department of Psychiatry and Internal Medicine Associates of Greenville collected items for 2018 Mental Health America of Greenville County (MHAGC) Operation Santa Claus. MHAGC is proud of its 60-year tradition of Operation Santa. This program’s goal is to deliver gift bags to mental health centers, supported housing and other organizations that serve individuals with chronic mental illness.
Team members collected health and hygiene products that many struggle to afford on a limited budget or because of homelessness. In giving to Operation Santa, donors are supporting and encouraging those with chronic mental health conditions to know they are not alone and forgotten. Often, these donations are the only gifts that Operation Santa recipients receive during the holidays.
North Greenville Hospital now offers the new 1.5T Philips Ingenia MRI system, the first of its kind at Prisma Health. The wide-bore 70-centimeter magnet offers better patient comfort and can lower anxiety in patients who feel claustrophobic in traditional scanners. Motion-control software reduces image degradation because of patient breathing, while upgraded MARS software reduces metal artifacts. Imaging tests include MR angiography, neuro exams, abdomen and pelvis studies, dynamic studies and MSK. (MR elastography will be added soon.)
Questions? Call 455-9244.
You now can access the Health Sciences library’s homepage simply by using your Prisma Health login credentials. Here’s how:
This access takes you to the new library homepage featuring OvidDiscovery, a specialized interface for biomedical research content across all vendor platforms. It also allows authentication and usability without registering or accessing through Athens. Note: Athens remains available.
Questions? Contact email@example.com or 455-7176.
Hillcrest Family Practice
Jennifer Ellis, MD, and Gigi Lattimore, DNP, have moved next door to Bldg. B at 719 SE Main St. All remaining providers are continuing at 717 SE Main St., Bldg. A. The current phone number (522-5400) serves both offices; the new fax number for Bldg. B is 522-5465.
The Lung Center
The Lung Center–Simpsonville now is open at 727 SE Main St., Suite 120, in Simpsonville. The office offers full services for pulmonary diseases, including sleep disorders and lung cancer screenings. Questions? Call 454-6700.
Department of Pediatrics Changes
• Child Advocacy Medical Program (CHAMP) is now called Pediatric Abuse & Neglect.
• Pediatric Pain Medicine has new phone and fax numbers: 522-4888 (phone) and 522-4885 (fax).
Subscribe to these great Prisma Health online publications at https://www.ghs.org/newsletters.
The Checkup. This monthly e-newsletter highlights health-related blogs, news and events as well as lists our new providers.
Inside Health. Fun facts and heart-warming patient stories are found in this e-magazine that focuses on the latest advances in health care at Prisma Health and the impact our programs and services make in the community. Read Inside Health here.
Prisma Health Cancer Institute News. Check out the latest cancer innovations, programs and practices at Prisma Health. This monthly e-newsletter also features information for enrolling in clinical trials and a calendar for support groups and cancer-related events across the Upstate.
Kulik has earned the Board Certified Patient Advocate (BCPA) credential. Now in its second year, the BCPA is built on standards of excellence for patient advocacy. This certification recognizes professionals who excel in patient advocacy. These professionals understand the complexity of family patient and family experience and seek to resolve grievances. She is one of 337 BCPA- certified professionals in the world, one of six in S.C. and the first for Prisma Health.
Learn more about the BCPA certification at https://pacboard.org/bcpa-certification.
Varughese is the second Prisma Health team member to become a Certified Patient Experience Professional (CPXP). Toni Land, director of Patient Experience, is the first. CPXP certification demonstrates clear qualifications to senior leaders, colleagues and the industry. In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.
Learn more about the CPXP certification at https://www.pxinstitute.org/certification.
Mary Helen Davis
Mary Jane Rogers
Life Center® Holiday Hours
• Mon., Dec. 24: 5 a.m.-noon; no group fitness classes
• Tues., Dec. 25: Closed
• Wed., Dec. 26: 8 a.m.-9:30 p.m.;
no group fitness classes
• Mon., Dec. 31: 5 a.m.-4 p.m.;
group fitness classes will meet
• Tues., Jan 1: Closed
• Mon., Jan. 21: 8 a.m.-4 p.m.; no group fitness classes
MLK Jr. Diversity Leadership Luncheon
Jan. 18—GMH Skarupa Community Room, 11:30 a.m. This 12th annual event is open to all Prisma Health employees, but registration is required as seating is limited. To reserve your free seat, contact Organizational Equity by Jan. 6 at firstname.lastname@example.org or 455-7115.
Ice on Main
Now-Jan. 15—Downtown Greenville. Bring the family downtown for ice skating! Tickets are $10 on-site, which includes skate rental. Skate sleds for those with a disability are free thanks to Prisma Health’ Roger C. Peace Hospital; to reserve a sled, call 455-3262.
LoseWell: Join our Next Session!
Jan. 9-April 3—Wednesdays at Greenville Life Center, 5:30-7 p.m. This program is for team members, spouses and community members over age 18 who may or may not need to lose weight but want to make a lifestyle change. To learn more or enroll, contact Samantha Bookbinder at email@example.com or 522-3136.
Greenville News Run Downtown
Jan. 19— Main Street, Greenville, 9 a.m. This Corporate Shield 5K run/walk event is for all ages. Entry fees for employees and their immediate family members may be reimbursed through the Prisma Health Recreation Committee. Contact Caci Scroggs at firstname.lastname@example.org for details. Sign up and find race information here.
Prisma Health Half-marathon and 5K
Feb. 23—Gateway Park, Travelers Rest, 7:30 a.m. (half-marathon); Swamp Rabbit Café and Grocery, 205 Cedar Lane Rd. Greenville, 7:30 a.m. (5K). Learn more and register here.
Get Moving in 2019!
Winter doldrums have you in a slump? Rev up your routine with MoveWell! This online fitness resource delivers great workout ideas each month via video, breaking them down into their individual movements so you can see exactly how to do them, whenever you want. Workouts are developed and demonstrated by our supervisor of Group Fitness and Aquatics Programs at the Prisma Health Life Center. Plus, you can join the MoveWell Facebook group (accessible through the Prisma Health Facebook page) to connect with others who are participating and encourage each other to stay committed to your workout goals. Learn more.
On November 9, Prisma Health hosted its annual Veterans Day celebration in the auditorium of the Clemson University Nursing building on Greenville Memorial Medical Campus. The event honored those in our community and at Prisma Health who have served or are currently serving in our nation’s armed forces. The ceremony included Color Guard and Honor Guard, recognition of those missing in action or who are prisoners of war, and presentation (see below) of the Gold Star Mothers wreath in memory of those who died serving their country.
Purchasing an item for Children’s Hospital through Virtual Toy Drive is like shopping online: It’s fast, convenient and will match what the donor wishes to give with a current need in Children’s Hospital. Items start at $2.50, so anyone can make a difference! Donate here.
Farm to Belly, an innovative partnership of Greenville Health System, Feed and Seed, and Head Start, received the 2018 Dick and Tunky Riley WhatWorksSC Award for Excellence from the Riley Institute at Furman University and South Carolina Future Minds. This annual honor recognizes an education initiative improving the lives of students in South Carolina.
Farm to Belly aims to prevent childhood obesity, especially in low-income families, by increasing physical activity and healthy eating behaviors in students. The initiative supplies children with fresh fruits and vegetables, recipe kits to encourage family food preparation at home, sets up a “market” to let children and their families explore and “purchase” various fruits and vegetables, and implements music and movement in the classroom. Children participating in the initiative also plant and manage a vegetable garden.
Meredith McGinnis, Editor
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