2018 Greenville Health System Annual Report

Fiscal Year 2018 (Oct. 1, 2017-Sept. 30, 2018) was one of transition and opportunity for Greenville Health System, best exemplified by the Sept. 25 announcement that Greenville Health System and Palmetto Health will unite under a new brand, Prisma HealthSM, in early 2019.

Other changes are noteworthy as well: new or expanded services, innovative collaborations, major milestones and distinctive advances that help fulfill the system’s mission to heal compassionately, teach innovatively and improve constantly. Click below to learn more about how our nearly 16,000 team members strive to transform health care for the people and communities we serve.

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Fiscal Year 2018 Pillar Report Card

Our fiscal year goals and measures are tied to six pillars of excellence: people, experience, quality, engagement, finance and academics. Below is a scorecard of our performance in FY 2018. (Pictured are attendees at the annual GHS Minority Health Summit – the largest event of its kind in the Southeast – which touches on multiple pillars.)


We work to transform health care.

Measurement Metric Target Actual
Annual Employee Opinion Survey % Participation 89% 91.1%


We make patients and families the focus of everything we do.

Measurement Metric Target Actual
Inpatient Satisfaction Average %-ile Rank of 8 HCAHPS Domains 75th %-ile 69th %-ile
Physician Practices Average %-ile Rank of UMG Physician Practice Scores 75th %-ile 58th %-ile
Emergency Services Average %-ile Rank of ES 75th %-ile 22nd %-ile


We provide the right care at the right time in the right place.

Measurement Metric Target Actual
CAUTIs 20% Reduction <42 56
C-diff Cases 20% Reduction <135 114
CLABSI Cases 20% Reduction <43 35
Magnet® Journey Annual Measure Achieved Magnet Status Achieved at Greer & Greenville Memorial Hospitals


We partner with many communities to improve health.

Measurement Metric Target Actual
MyChart Use % Account Activation 30% 36%


We responsibly direct our resources to support our mission.

Measurement Metric Target Actual
Operating Margin* Operating Margin* 1.5% 0.7%
Per Member Per Month Spend Average Spend <$532 $558

*Operating margin represents operating income divided by total revenue. Total revenue includes Net Patient Service Revenue and other revenue such as philanthropic contributions. Operating income includes total revenue less all expenses incurred to operate a hospital. A healthy operating margin is necessary for a hospital to invest in capital and technology and further position it to meet the needs of its constituents.


We educate to transform health care.

Measurement Metric Target Actual
Peer-reviewed Journal Articles with GHS Attribution/Identification Number of Scholarly Articles Published 250 299

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Heal Compassionately

Patients and their families are the focus of everything we do at GHS. As a result, our team members are committed to healing compassionately, as demonstrated in these recent initiatives.

Blood and Marrow Transplant (BMT) Program Treats 1,000th Patient

In October 2017, GHS Cancer Institute’s BMT program performed a stem cell transplant on its 1,000th patient! (See photo.) Begun in 1992, the program – one of only two statewide – is accredited by the Foundation for the Accreditation of Cellular Therapy. It the only one in the Upstate accredited for both autologous (self-donor) and allogeneic (external donor) transplants.

The program’s partnership with the National Marrow Donor Program (NMDP) and its NMDP Apheresis Center status make possible stem cell collection services, allowing healthy donors here to give life-saving stem cells to patients around the globe. Read more here.

Transitional Care Program Launches

Located at the Medical Center Clinics, this program seeks to reduce hospital readmissions and improve outcomes in newly discharged patients with chronic diseases. It provides care support for 30 days following hospital discharge to ensure patients are stable in their home. During this time, a care team monitors them closely. IV fluid, IV diuretics, breathing treatments and other services are given, if needed.

This voluntary program, which debuted December 2017, does not replace the patient’s primary doctor. Rather, it helps bridge the gap between a patient’s recent hospital stay and the next visit with the primary physician.

New! TransOral Robotic Surgery (TORS)

GHS Greenville ENT–Head & Neck Surgery now offers the world's first minimally invasive, robotic-assisted procedure for head and neck cancer surgery. Designed to avoid incisions by removing the tumor through the patient’s mouth, TORS can offer shorter treatment time with minimal scarring, reduced recovery time, and preserved speech and swallowing functions. It also may minimize long-term effects of chemotherapy and radiation.

Project CORE Begins

Project CORE (Coordinating Optimal Referral Experiences) aims to improve access to specialty care, enhance the quality of specialty referrals and care coordination, and offer electronic consultation at GHS. GHS is one of six academic health centers implementing the project in a collaborative led nationally by the Association of American Medical Colleges.

Project CORE began with the divisions of Endocrinology and Cardiology in December 2017. Other specialties follow approximately every three months.

First-in-State Technology

The Cardiac Electrophysiology Lab at Greenville Memorial Hospital now houses the latest Siemens X-ray equipment paired with the latest 3D mapping systems to treat complex arrhythmias, resulting in enhanced patient care.

Pilot Program Expands to Baptist Easley Hospital

Managing Abstinence in Newborns (MAiN), a treatment model developed and piloted at GHS, now includes Baptist Easley Hospital, of which GHS is part owner. MAiN targets symptoms related to neonatal abstinence syndrome, which newborns experience when exposed to addictive drugs while in utero. The program features three components: treatment for withdrawal in newborns is started right away to reduce pain and complications; mothers room-in with the baby for a week to help provide care and gain parenting skills; and the baby continues to be weaned off opioids at home, avoiding a lengthy hospital stay.

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Teach Innovatively

Teaching is more than graduate medical education, and learning can take place in a variety of venues. Look below to learn some of the innovative ways GHS is educating others.

Nursing Collaboration Fosters Interprofessional Education

The Clemson University Nursing building was unveiled Aug. 21 – just in time for fall semester – as the newest addition to Greenville Memorial Medical Campus.

Through the expansion, Clemson’s BSN degree program can grow from 352 students to 800 over the next six years, helping to meet a growing need for nurses while bolstering health innovation and research efforts in the Upstate. The expansion also will increase the number of clinical placements within GHS.

The four-story clinical learning and research building offers a hospital-like environment with virtual reality IV simulators, high-fidelity human patient simulators, and space for academic collaboration and interprofessional training. This building is distinctive in that two of its floors are connected to the University of South Carolina School of Medicine Greenville.

Click here to learn more about this exciting collaboration.

Scholarship Honors Dr. Lominack

In September, University of South Carolina School of Medicine Greenville announced a $1 million scholarship in honor of Edward Lominack, MD, a retired GHS cardiologist. The gift, presented by Dr. Lominack’s family and the community, honors his nearly 50 years of dedicated practice, academic involvement and community contributions. The Lominack Family Scholarship will assist a medical student in paying tuition beginning in 2020.

Groundwork for New Family Medicine Residency Programs

In August, the GHS Department of Family Medicine opened two Center for Family Medicine practices in Seneca and Greer. They are part of a greater vision to expand graduate medical education across GHS and meet community health needs. The residencies will begin in 2020; the first faculty members have already been hired.

Family Medicine Pilots New Teaching Program

The American Board of Family Medicine and the Society of Teachers of Family Medicine have selected GHS’ Family Medicine Residency Program as a pilot sponsor for the Precepting Performance Improvement Pilot Program. This program focuses on improving teaching along with recognizing and incentivizing preceptors.

Pain Liaison Course Debuts

An important role has been introduced at GHS: Pain Liaison Nurse. Specialized classes using evidence-based practices provide these nurses with additional knowledge and skills to function as a patient advocate, resource to other members of the health care team, and change agent to improve patient care related to safe pain management. Thirty-four nurses attended the inaugural two-day course in March, led by a GHS pharmacist and anesthesiologist/pain management physician.

Project Search a Great Find

As the state’s third Project Search site, Baptist Easley Hospital – in partnership with the Pickens County School District, S.C. Vocational Rehab, and the Pickens County Board of Disabilities and Special Needs – provides transitional job skills to high school seniors with disabilities and special needs. (GHS is part owner of this hospital.)

These students (along with their teacher and job coaches) take classes in the hospital; each student must complete three internships as well. Internships within the hospital take place in areas such as Environmental Services, Food and Nutrition, Radiology, physician practices and nursing units.

The hospital’s second class of seven students resulted in five interns securing paying jobs in the community and one working in a family business (one intern moved out of state).

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Improve Constantly

To achieve our vision and mission, GHS must continue to improve and adapt to the ever-changing health care environment. The information below illustrates leadership in access, patient care, efficiency and community enhancement.

Coming in 2019!

Greenville Health System and Palmetto Health will unite under a new brand, Prisma Health, in early 2019. (See above.) The goal is to create a private nonprofit, locally governed health company that will shape and lead the future of health care for all South Carolinians.

The new name and logo reflect the diverse, multifaceted nature of the organization and its 30,000 team members, bright future that lies ahead, and intent to look at health and health care in a new way. Both affiliates, Prisma Health–Upstate (formerly Greenville Health System) and Prisma Health–Midlands (formerly Palmetto Health), also have replaced their mission, vision and values statements with a common purpose: Inspire health. Serve with compassion. Be the difference.

Campuses, hospitals and physician practices will retain their core name identities. Learn more at PrismaHealth.org.

2018 Healthy Greenville Grants

In May, the Greenville Health Authority Board of Trustees approved five new Healthy Greenville multi-year grant projects. Projects range from preventing diabetes to using mindfulness therapy that combats opioid misuse. Recipients include Greenville Free Medical Clinic, Clemson University’s Department of Public Health Sciences, Pendleton Place, The Phoenix Center, Communities in Schools and Furman University’s Institute for the Advancement of Community Health.

To date, the Greenville Health Authority has invested $17,759,226 in 15 grant projects as part of its commitment to improve the health of Greenville County residents. This commitment is for the life of the lease and contribution agreement between GHS and GHA (34-year term with unlimited four-year extensions thereafter). Learn more about the Healthy Greenville grant projects.

Baptist Easley Hospital to Integrate with GHS

In June, an announcement was made that Baptist Easley Hospital will fully integrate with GHS on Oct. 1, 2018. Founded in 1958, the hospital first affiliated with GHS through a joint venture with Palmetto Health 10 years ago. With GHS and Palmetto Health becoming Prisma Health, this integration is a natural next step.

GHS Transformative Health Institute: Enhancing the Practice of Medicine

Enhancing the practice of medicine has been identified as a top priority for the health system with goals of reducing burdens and barriers to patient care, decreasing burnout, and increasing team member well-being.

Thanks to feedback from within, GHS recognized the need to proactively support the well-being and reduce burnout of our team members. This team-driven approach consists of four committees of over 200 members developing projects in these areas:

  • Practice Innovation
  • Team Member Well-Being
  • Academics and Learners
  • Culture and Inclusion

These initiatives represent a large commitment by our leaders to give our teams the support they need to develop solutions and make GHS the best place to work.

Engaging News

In just one year, Baptist Easley Hospital (of which GHS is part owner) boosted both its provider and employee engagement scores as measured through the annual Employee Opinion Survey. Provider engagement rocketed from the 27th %-ile to the 80th %-ile, while employee engagement jumped from the 40th %-ile in FY17 to the 59th %-ile in FY18. Leaders attribute these advances to improved communication and rounding efforts from all levels, which also resulted in increased survey participation from team members.

GHS’ engagement score increased markedly as well, moving from the 53rd %-ile in FY17 to the 74th %-ile in FY18.

Increasing Access

During FY 2018, the system established or added locations to several practices, increasing patients’ access to primary or specialty care.

New or expanded GHS practices include the following:

  • Blue Ridge Orthopaedics
  • Center for Family Medicine–Greer
  • Center for Family Medicine–Oconee
  • Center for Pediatric & Internal Medicine–West
  • Gastroenterology
  • Lung Center–Greer
  • Pain Management
  • Palmetto Family Medicine
  • Pediatric Abuse & Neglect
  • Pediatric Infectious Disease
  • Pediatric Urology
  • Medical Center Powdersville (in collaboration with Baptist Easley Hospital)
  • Simpsonville Family Medicine

Other examples include adding more on-site clinics in upstate businesses, expanding Upstate Pharmacy™ hours, and acquiring Nutrition Solutions and Nutrition Solutions Culinary.

New Divisions, Centers, Programs and Clinics

Patient access also was enhanced by adding a number of other entities.

  • The Division of Pediatric Behavioral Health began
  • The Division of Pediatric Pain Medicine was announced
  • New centers, programs and clinics include the following:
    • Greenville Voice Center
    • Comprehensive Sickle Cell Disease Program
    • Transitional Care Program
    • Ambulatory Congestive Heart Failure Clinic

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Research/Scholarship Advances

A direct line exists from innovation in medical education and research to the best health care. Read below to learn about advancements in our teaching and research areas that are transforming medical care.

GHS Orthopaedic History: Past to Future

The newest exhibit at GHS History Center follows the history of orthopaedic surgery at GHS, growth and development of the Orthopaedic Surgery academic program, and the program’s continuing influence in advancing health care for future generations. The exhibit debuted October 2017 and is open to the public. (See photo.)

Research/Academic Snapshot

Cancer Institute and KIYATEC Enhance Partnership

An enhanced partnership with predictive diagnostics company KIYATEC gives GHS cancer patients first access to the latest in diagnostic tests, the first of which can indicate certain ovarian cancer patients’ future response to chemotherapy before undergoing treatment with up to 93 percent accuracy.

Study results will help identify potential treatment successes and reduce the need to undergo stressful, painful treatments with limited knowledge of a patient’s specific response. The overall aim is to the increase effectiveness of cancer treatments.

Learn more about the enhanced partnership here.

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Fast Facts


Medical Campuses7
Acute Care Hospitals6
Specialty Hospitals2
Long-term Care Facilities5
Wellness Centers (access to 6 additional through PATH Membership)1
Outpatient Facilities9
Affiliated Practice Sites167
Licensed Beds1,537
Licensed Neonatal Intensive Care Bassinets80

Academics & Research

Medical Students418
Resident Physicians227 (15 Fellows)
Residency Programs9
Fellowship Programs10
Research Publications (includes book chapters and presentations)299
Research Studies Reviewed by GHS IRB990
Active Clinical Trials (included in research studies)382
Clinical Inventions24
External Research Funding (in millions)$19

The GHS Team

Affiliated and Employed Medical Staff1,527 (187 Honorary)
Employed Physicians (included in affiliated staff)1,159
Registered Nurses4,365
Physician Assistants130

Procedures & Surgeries

Inpatient Surgical Procedures16,194
Outpatient Surgical Procedures35,378

Clinical Care Numbers

Hospital Discharges48,945
Average Inpatient Daily Census820
Outpatient Visits (includes clinic, ER, MD360® and Home Health visits)4,520,285
Emergency Services Visits263,813 (27,429 pediatric)
MD360 Visits (convenient care)80,291
Home Health Visits44,329
Babies Delivered7,314
Air Transports691

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Community Benefit

Greenville Health System (GHS) uses guidelines set by the Catholic Health Association (CHA) that allows for equitable comparisons of community benefits among health care institutions. In recognizing the importance of community outreach in ensuring a high quality of life for all residents in the region, GHS offered support in a variety of ways during Fiscal Year 2018 (October 2017-September 2018): For instance, the system was involved in over 250 diverse community events.

To help meet the medical needs of upstate citizens who have no health care coverage and cannot afford to pay for health care services, GHS provided over $100 million in charity and government-sponsored health care (at cost) in Fiscal Year (FY) 2018.

Community benefit programs encompass community health services, education of health professionals, subsidized health services, research, and financial and in-kind contributions. In addition to offering health fairs, screenings and information sessions, GHS works with community groups and educational institutions to train health care workers and to ensure access to basic medical services for everyone.

Net Cost of Charity and Medicaid Services$100.5 million
Support to the Community and Community Health Partners$92.2 million
Benefits Recognized by CHA$192.7 million

Medicare shortfall and bad debt (at cost) also are benefits that the health system provides. The Medicare shortfall represents $193 million of unpaid costs when reimbursement falls short of the actual cost of care. Bad debt, which totaled $57.1 million, occurs when patients are unwilling or unable to pay for services and do not seek charity care.

Medicare Shortfall$193.0 million
Bad Debt$57.1 million
Additional Benefits Recognized by American Hospital Assocation$250.1 million

These figures and amounts are reported based on information through September 30, 2018 (as of December 31, 2018), and are subject to change. Updated information or changes may be reflected differently in more current filings such as tax forms and cost reports.

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Awards and Achievements

GHS receives numerous awards and recognitions each year. Below is a list of some of those honors received in FY 2018. Each is a demonstration of our commitment to heal compassionately, teach innovatively and improve constantly.

Spotlight Achievement: Magnet Milestone

Greenville Memorial Hospital has been granted Magnet® designation from the American Nurses Credentialing Center. Magnet is the highest level of recognition an organization can receive for high-quality nursing. (See photo.)

GMH is the second GHS hospital to achieve this recognition (Greer Memorial Hospitals was the first). Just 481 of 6,500 U.S. hospitals have attained Magnet designation.

Learn more about the Magnet® recognition here.

Systemwide Accolades

Sing It for HIMSS

In October 2017, GHS earned HIMSS Analytics Stage 7 certification for its ambulatory practices and acute care hospitals. This recognition means GHS has achieved a near-paperless environment that harnesses technology to support optimal patient care. Only 5.3 percent of U.S. hospitals have achieved Stage 7, and GHS is the first in South Carolina to do so.

GHS Lauded for Population Health Efforts

America’s Essential Hospitals, with over 325 members nationwide, has honored GHS with the 2018 Gage Award for its population health efforts. GHS developed the Patient-Centered Medical Neighborhoods model to increase health care access in at-risk neighborhoods. The system deployed teams of community paramedics, community health and social workers, and clinicians to conduct home visits and run a mobile health clinic, which also reduced ER use and lowered medical costs.

America’s Essential Hospitals is the leading association and champion for hospitals and health systems dedicated to high-quality care and access for all.

Home Health Honor

For the second year in a row, GHS Home Health was named a 2017 Home Health Patient Satisfaction Award Winner by Strategic Healthcare Programs. This accolade goes to home health and post-acute agencies that achieve a top 20 percent rating for patient satisfaction.

Palmetto Gold

Two nurses from GHS were named among the top 100 nurses in the state in 2018. Nurses are recognized with the Palmetto Gold Award for providing excellent patient care and demonstrating a strong commitment to the nursing profession. Since the program was introduced in 2002, approximately 100 GHS nurses have been tapped as Palmetto Gold recipients.

MoveWell Gets Community Moving

GHS’ MoveWell program was awarded a Silver Tusk in the Community Outreach category at the Carolinas Healthcare Public Relations & Marketing Society’s annual meeting. MoveWell is an online exercise program developed by GHS in FY18 to make exercise more accessible and affordable for people across the Upstate. The workouts are free, require no equipment, are easy to modify and can be performed almost anywhere.

Diversity Award

GHS was honored during the S.C. Hispanic Chamber of Commerce ¡Impacto! Excellence in Business Awards ceremony. The system was lauded for its support of the chamber’s mission over the last decade.

Best of the Best

Greenville News readers voted GHS best in these categories: Hiking Trail (GHS Swamp Rabbit Trail), Urgent Care (MD360®Convenient Care), Mental Health & Wellness (GHS Psychiatry–Patewood) and Health Club (GHS Family YMCA). GHS was runner-up for best Primary Care Practice (Internal Medicine Associates of Greenville), Hospital and Dermatology Practice (Carolina Dermatology of Greenville).

Hospital/Departmental Honors

Elite Stroke Status

Greenville Memorial Hospital achieved prestigious Comprehensive Stroke Certification from The Joint Commission. GMH is the first hospital in the Upstate to do so—an accomplishment shared by just 4 percent of hospitals nationwide. In fact, GMH is one of only 200 hospitals in the United States that has or is expected to meet Comprehensive Stroke Certification in the next few years!

Baby-Friendly Designation

Greer Memorial Hospital has earned Baby-Friendly Designation. This international designation recognizes hospitals and birthing centers that offer optimal care for infant feeding and mother/baby bonding. Greenville Memorial Hospital and Oconee Memorial Hospital already have attained Baby-Friendly status.

Premier Recognition

Three GHS hospitals received the Premier HIIN Award for Excellence in Patient Safety Across the Board in 2018: Greer Memorial, Hillcrest Memorial and Patewood Memorial. The award recognizes top-performing hospitals in Premier’s Hospital Improvement Innovation Network (HIIN) across 13 patient safety areas. This year, 27 hospitals were identified nationwide.

‘A’ for Safety

Greenville Memorial Hospital, Greer Memorial Hospital, Hillcrest Memorial Hospital and Oconee Memorial Hospital earned “A” rankings from the Leapfrog Group. Leapfrog Hospital Safety Grades are assigned to over 2,600 general acute-care hospitals across the nation twice a year.

Leapfrog Hospital Safety Grade uses national performance measures from the Centers for Medicare & Medicaid Services, Leapfrog Hospital Survey, Agency for Healthcare Research and Quality, Centers for Disease Control and Prevention, and the American Hospital Association’s Annual Survey and Health Information Technology Supplement. Taken together, those measures produce a grade representing a hospital’s overall performance in keeping patients safe from preventable harm and medical errors.

CMS Star Rankings

The Centers for Medicare & Medicaid Services have released the 2017 Overall Hospital Quality Star Ratings. This initiative uses over 60 quality metrics to rate more than 4,000 hospitals in the United States on a 1-5 scale.

In South Carolina, 9 hospitals received 5 stars: two of them are Patewood Memorial Hospital and Greer Memorial Hospital. Four stars went to Hillcrest Memorial Hospital, 3 stars were given to Greenville Memorial Hospital (placing it in the top decile of major teaching hospitals) and Oconee Memorial Hospital, and two stars were given to Laurens County Memorial Hospital.

Women’s Choice Winners

The Women’s Choice Award identifies the country’s best health care institutions based on the most recent publicly available information from CMS and accreditation information that consider female patient satisfaction and clinical excellence. Three GHS hospitals received a total of eight awards.

Patewood Memorial Hospital: Best Orthopaedics, Best Patient Safety and Best Breast Center; GMH: Best Patient Safety, Best Heart Care and Best Breast Center; and Greer Memorial Hospital: Best Obstetrics and Best Patient Safety.

Wound Healing

The national Robert A. Warriner III, MD, Center of Excellence award was presented to Upstate Wound Healing and Hyperbaric Medicine Center, part of Laurens County Medical Campus, for achieving high patient satisfaction and healing rates over a two-year span. Only about 100 of 600+ eligible centers earned this honor; the Laurens center has received this award seven times!

In addition, Baptist Easley Wound Care and Hyperbaric Center was recognized for excellent outcomes with a Center of Distinction Award from Healogics, the nation’s largest provider of advanced wound care services. (GHS is part owner of Baptist Easley.)

Excellence Award

Patewood Memorial Hospital was named a 2017 Guardian of Excellence Award winner in Patient Experience. The award honors performers who consistently remained in the top 5 percent of all Press Ganey clients for one year in Patient Experience.

Strokes to Greer

Greer Memorial Hospital was recognized with the 2017 Stroke Gold Achievement Award and named to the 2017 Gold and Target Stroke Honor Roll.

Tops in Safety

Greer Memorial Hospital also garnered 2017 Top 100 Safe Care Hospitals honors.

Maternity Care

Oconee Memorial Hospital, Laurens County Memorial Hospital and Baptist Easley Hospital (of which GHS is part owner) were designated as a Blue Distinction Center for Maternity care from BlueCross BlueShield of South Carolina. This distinction is attained by displaying quality, patient safety/outcomes and treatment expertise.

Greenville Memorial Hospital and Greer Memorial Hospital were named a Blue Distinction Center+ for Maternity care by additionally excelling in cost measures.

Zero Harm

Six hospitals received Certified Zero Harm Awards by the S.C. Hospital Association in fall 2018: Greenville Memorial, Greer Memorial, Hillcrest Memorial, Laurens County Memorial, Patewood Memorial and Baptist Easley (of which GHS is part owner). The awards, given semiannually, recognize hospitals when no preventable hospital-acquired infections of a specific nature are recorded during the reporting period.

More Best of the Best

Laurens County Memorial Hospital was voted the best hospital by readers of the Clinton Chronicle. 2018 marks the 13th year in a row that the hospital has amassed this honor from the Readers’ Choice contests sponsored by the local newspaper.

Greer Citizen readers voted Greer Memorial Hospital as having the top emergency department and being the best hospital. Tapped for “best pediatrician” was GHS’ Greer office of The Children’s Clinic, with best family practice honors going to Cypress Internal Medicine–Greer.

Recent Accreditations & Other Designations

Rehabilitation: Roger C. Peace and North Greenville hospitals, along with Peace Rehabilitation Center, earned reaccreditation from the Commission on Accreditation for Rehabilitation Facilities (CARF) in several programs involving stroke, amputation, spinal cord injury and traumatic brain injury.

Continuing Medical Education Program: GHS’ program earned national re-accreditation from the Accreditation Council of Continuing Medical Education, demonstrating the program’s commitment to the highest standards. This achievement allows GHS to expand activities that award AMA PRA Category 1 CME credits to those targeted to nonclinical subjects when those activities benefit the profession, patient care and public health.

Greenville Memorial Medical Campus: GMCC successfully concluded its 2018 reaccreditation survey by The Joint Commission.

Greenville HealthCare Simulation Center: The center earned re-accreditation from the Society for Simulation in Healthcare in three areas: Teaching, Assessment and Systems Integration.

Care Coordination Institute: CCI received Case Management Accreditation from the National Committee for Quality Assurance (NCQA) for its Care Management program. It also garnered a Certification for Disease Management for its Condition Management program. These two programs help drive patient engagement and coordinate care across the continuum, which leads to improved health outcomes, positive patient experiences and reduced overall cost of care.

Family Medicine Residency Program: The residency was re-accredited by the Accreditation Council for Graduate Medical Education.

Primary Care Sports Medicine Fellowship: This fellowship was re-accredited by the Accreditation Council for Graduate Medical Education.

Chest Pain Center: GMH was re-accredited as a Chest Pain Center with Primary PCI by the American College of Cardiology.

Center for Pediatric Sleep Disorders: The center was re-accredited by the American Academy of Sleep Medicine, indicating continued maintenance of the highest standards of sleep medicine practice.

Rural Health: Clemson Pediatrics has achieved Rural Health recertification by DHEC.

CT: The CT department at Laurens County Memorial Hospital has received accreditation for Low Dose CT from the American College of Radiology.

Child Life Program: This program was accredited for its clinical internship by the Association of Child Life Professionals.

Special Recognition

$16 Million in Shared Savings

For several years, GHS has worked with the Care Coordination Institute to better respond to shifts in health care reimbursement. One example is GHS’ participation in the Medicare Shared Savings Program (MSSP). Through this program, networks take accountability for the health of a population based on certain clinical measures, such as chronic disease management.

Networks that improve the population’s health and spend less money in the process get to share in those savings. In its third year of taking part, MyHealth First Network® of which many physician participants are employed by GHS cut Medicare costs by over $16 million while improving quality of care for over 58,000 Medicare beneficiaries. In fact, the network achieved a quality score of 98 percent, which puts it among the top percent of MSSP accountable care organizations in the nation in terms of quality. As a result, GHS will share in these savings.

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MLK Diversity Leadership Awards

GHS’ Organizational Equity Department hosted the 11th Annual Martin Luther King Diversity Leadership Awards Luncheon in January. Keynote speaker was the executive director of Community Health Innovation and chief diversity officer of Medical University of South Carolina.

A GHS employee and department also were honored at the luncheon. Alan Mitchell, a Facilities purchasing agent, won the individual award for collaborating with diverse suppliers to become part of the GHS supply chain and growing diverse opportunities for adults and youth within the community. GHS Screening Services (pictured above) won the departmental award by increasing community outreach and by boosting participant involvement in health screenings and support of community activities.

Language Services

GHS is committed to bridging communication and cultures compassionately and innovatively for the patients, families and communities we serve. That’s why Language Services offers interpretation and translation services for free to patients who need them. The department’s team of qualified medical interpreters provides services in person, over the phone or by video – totaling more than 87,000 encounters this year! These highly trained interpreters serve GHS hospitals, outpatient facilities and physician practices and are stationed on-site at several locations.

This fiscal year, our interpreters …

  • Facilitated 48,585 in-person interpreting encounters
  • Were involved in 29,456 phone interpretations
  • Participated in over 9,071 video interpretations

GHS is one of the few health systems in the nation with in-house translators. Last year, team members translated more than 654,000 words.

The team provides access to more than 200 languages. In addition to Spanish, commonly requested languages include Vietnamese, Arabic, American Sign Language and Chinese.

PASOs Grant

PASOs (Perinatal Awareness for Successful Outcomes) and GHS Accountable Communities received $15,000 to provide continued support for PASOs (Spanish for “steps”). It is the only program in the community focusing on the reproductive health needs of Hispanic women and their babies.

During the project period, 387 people in Greenville County will be given information on WIC (Women, Infants and Children nutritional program); 129 participants will be enrolled in the program. The team also will document barriers to service delivery and the enrollment process to better coordinate effective care.

Within GHS

GHS continues to strive for a diverse workforce to better serve our varied patient populations.

Age Percent
Race/Ethnicity Percent
American Indian/Alaskan Native0.17%
Black/African American14.73%
Native Hawaiian/Pacific Island0.08%
Two or more races0.92%
Gender Percent

New Multicultural Advisory Council

The Multicultural Advisory Council consists of three subcommittees aligned under Organizational Equity to help ensure the voices of the community and GHS are heard. It provides input and guidance in shaping health care services and engages stakeholders in planning, designing and assigning diversity, equity and inclusion efforts, both internally and externally. This council is the result of a January restructuring merger of the Diversity Advisory Council and Minority Advisory Council.

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Sustainability Efforts

Through its sustainability initiative, GHS is committed to protecting the environment, conserving natural resources and being a good community steward. Read on to learn ways that the system saved resources in FY 2018.

Sustainability Committee

GHS has a Sustainability Committee that meets quarterly. This multidisciplinary team discusses current projects throughout the system and opportunities to increase energy efficiency and reduce waste, such as those described below.

Greenhouse Gas Emissions: GHS energy reductions are equal to savings of greenhouse gas emissions from 3,003,557 miles driven by an average passenger vehicle or 427 tons of waste recycled.

Kilowatts: GHS energy reductions are equal to savings of CO2 emissions from 4,281,749 pounds of coal burned or energy use for one year of 423 homes.

Thermal: Likewise, savings reflect 671,847 miles driven by an average passenger vehicle or 9,174 incandescent lamps switched to LEDs.

Resource Recovery

Solid waste has been diverted from landfills through creative measures that encourage reuse, recycling or composting of waste. Proper disposal of waste (waste management) relocates waste to areas where it can be left, incinerated or disposed of safely. Removing waste from public areas helps reduce risks to overall health, decrease exposure to biohazards and lower pest infestation.

GHS Waste Reduction (in pounds)

Solid waste diverted from landfills5,815,086
Paper, plastic, aluminum and electronic waste recycled4,213,711
Cardboard recycled484,260
Compost recycled from the kitchens at GMH147,151

UPLIFT-ing News

Another example of sustainability is GHS’ safe patient handling and lifting initiative, called UPLIFT (Use Portable Lifts in Facilitating Transfers). Since launching in 2008, this initiative has proven its long-term worth as it has continued to increase the physical safety of both patients and employees. In addition, the financial cost to provide and maintain UPLIFT equipment, training and coaching is markedly less than the costs incurred for compensation and missed work related to patient handling injuries.

Total Event Rate Claims Rate Average Cost/Claim
2008 2.55 0.63 $12,701
2018 1.11 0.47 $7,392

The system rates above are based on 100 employees. For 2018, one out of every 100 team members experienced a patient handling-related event, while one out of every 200 (1/2 an employee of every 100) experienced a patient handling-related claim. In comparison, the 2018 event rate has dropped by more than 50 percent from 2008!

As for claims, that rate has lowered by 25 percent over the last decade. In addition, the average cost per claim has decreased by an impressive 40 percent.

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Why We Do What We Do

Why We Do What We Do videos showcase GHS team members as they connect back to purpose and share why they do what they do. These brief features come from across the system and illustrate the many ways our team strives to improve community health and transform the delivery of medical care. Here are two examples:

The Adolescent & Young Adult Oncology Program at GHS Cancer Institute provides a blanket of support for young people facing a cancer diagnosis.

See why GHS' MAiN (Managing Abstinence in Newborns) Program is the nation's only example of providing standardized care in a nursery as opposed to an ICU for babies at risk for neonatal abstinence syndrome.

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Generous Giving

Gifts of time, talent and treasure from a caring community impact lives in ways we may never grasp. Every dollar raised is a life touched and often a life saved. The amazing outpouring of love and compassion from our community has made the following stories possible.

Office of Philanthropy

In 2018, over $9.2 million was contributed to GHS’ Office of Philanthropy in pledges, cash and in-kind contributions to enhance local patient care.

Walmart & Sam’s Clubs Surpass $11 Million in Giving

Representatives from regional Walmart & Sam’s Clubs were recognized for their annual fundraising efforts mid-summer 2018 (see photo). As part of the Children’s Miracle Network, Children’s Hospital has been the recipient of an excess of $11 million in funds raised by CMN partners Walmart and Sam’s Clubs over the past 31 years.

Children’s Hospital provides care for over 400,000 children a year through the region’s largest group of pediatric specialists. Funds raised support child life specialists, specially trained facility dogs, camps for kids with a variety of medical conditions, and research to help young patients heal physically and emotionally.

Radiothon Results

The 11th annual Children’s Hospital Radiothon, presented by Entercom Upstate, raised $240,000 for GHS Children’s Hospital. This event helps sustain many programs and services that support children and families during a hospital stay.

The majority of fundraising occurred during a live two-day radio broadcast on seven Entercom Upstate stations: 106.3 WORD, ESPN Upstate, Classic Rock 101.1, 93.3 The Planet, Magic 98.9, B93.7 and 96.3 The Block. Additional funds were raised through online and text-to-give donations in the days following the broadcast. The success of this August event brings the total amount raised by Radiothon to over $3 million since 2007.

Dragon Boat Upstate Festival

The 11th Annual Dragon Boat Upstate Festival raised over $350,000 during the day-long event May 5 at Lake Hartwell. To date, the annual festival has raised more than $2.5 million for local oncology research and rehabilitation programs that benefit the GHS Cancer Institute.

MedEx Scholarship Debuts

Octavia Frazile, a Greenville native, was the inaugural recipient of the GHS MedEx Academy’s Zimmerman Scholarship. Frazile is a second career nursing student prompted to go into the field because of how nurses cared for her dying grandmother. The Zimmerman Scholarship was established in honor of Robyn Zimmerman, longtime GHS Public & Community Relations director, who retired in 2015.

Oconee Memorial Hospital Foundation

Support for Oconee Memorial Hospital and its many campus services has long been a priority for a generous Upstate, demonstrated by the donations highlighted below for FY18:

  • Over $1.8 million was contributed in pledges, cash and in-kind donations to enhance local patient care
  • The Oconee Memorial Hospital Foundation raised $6.70 for every dollar GHS invested in operating the foundation
  • The 15th Christmas Tree Festival, which benefits GHS Hospice of the Foothills, experienced its most successful event ever by raising a net profit over $191,000, ensuring hospice services remain available in perpetuity
  • With contributions from Borg Warner, Lake Keowee Chrysler Jeep Dodge Ram, SC DHHS, Dabo’s All In Foundation, OMH team members and the community, 3D mammography became available to the community in July
  • The foundation received a $100,000 gift from Dabo’s All In Team Foundation to further expand breast health technology; this gift will provide seed funds for a clinical navigator to help patients on their cancer journey

Baptist Easley Foundation

The foundation’s annual gala is one of its main fundraisers. This year’s gala celebrated the 60th anniversary of the hospital and 30th anniversary of the foundation. The event raised a record $85,000 through ticket sales and auction items to help grow the foundation’s endowment fund.

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Board of Directors

This board is responsible for overseeing care delivery throughout the health system and ensuring that the health care needs of the Upstate are met. Board members reside within the areas served by GHS (now Prisma Health–Upstate) or have significant business presence in the service area. All members graciously serve in a voluntary capacity.

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Executive Team

What follows is the overarching Prisma Health Executive Cabinet as it currently stands and the Upstate affiliate executive team as of the end of 2018.

Prisma Health Executive Cabinet

List of Upstate Affiliate Leadership

  • Spence M. Taylor, MD – President
  • James M. Ellis, MD – Chief of Staff & Vice President, Clinical Affairs
  • Chad Moses – Chief Financial Executive
  • Catherine Chang, MD – Chief Medical Officer
  • Carolyn Swinton, MN, RN – Chief Nursing Officer
  • Wendell James, MD – Regional Chief Clinical Officer, Central Region
  • Paul Johnson – Regional Chief Operating Officer, Central Region
  • Jesse Stafford, MD – Regional Chief Clinical Officer, Eastern Region
  • John Mansure – Regional Chief Operating Officer, Eastern Region
  • Scott Sasser, MD – Regional Chief Operating Officer, Western Region
  • Jeanne Ward – Regional Chief Operating Officer, Western Region
  • David Williams, MD – Regional Chief Operating Officer, Southern Region
  • Justin Benfield – Regional Chief Operating Officer, Southern Region
  • Scott Porter, MD – Vice President, Equity and Inclusion
  • Patrick Springhart, MD – Vice President, Institutional Innovation
  • Donald Wiper III, MD – Vice President, Institutional Culture, Experience and Organizational Science
  • Brenda Thames, EdD – Vice President, Academic and Faculty Affairs
  • Heather Grounsell – Vice President, Upstate Strategic Services Executive

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© Greenville Health System 2018