FAQs

•What will EAP services cost?
When can I call for assistance?
•Isn’t the EAP only for alcohol and drug problems?
•Does my supervisor have to refer me to EAP?
•Will using EAP services jeopardize my job?
•Will EAP services really be confidential?
•Are there any times employees are required to go to EAP?
•Are counselors qualified?
•Who is eligible for EAP services?
•How many times can I be seen at the EAP?

What will EAP services cost?

There is no charge to individuals for services provided by the EAP staff.   If referred to a resource outside of the EAP, clients are  responsible for any charges that may apply.
Is my problem serious enough to justify going to counseling?
No problem is too big or small. The earlier you seek assistance, the more likely you will prevent problems from worsening. A counselor will be happy to discuss if and how EAP can help. EAP counselors provide consultation services on a variety of work-life issues, not just mental health counseling.

When can I call for assistance?

Regular EAP office hours are Monday through Friday, 8:30 am – 5-:00 pm.  Evening appointments are available most weekdays.  Counselors return all calls received weekdays before 5 pm on  on the same day. To avoid delays, when you leave a message, indicate the number where you can be reached and the best time to return your call.  A counselor is on call after normal business hours for situations that cannot wait.  Simply call the EAP line at 864-455-2360 or 1-800-868-6869 for information on how to reach the on call counselor.   

Isn’t the EAP only for alcohol and drug problems?

EAP helps people with any life or work related problem causing concern. See our EAP Services section for information on issues typically addressed at EAP.

Does my supervisor have to refer me to EAP?

No. A referral by a supervisor is not needed. Your supervisor is not aware of your contact with EAP unless you decide to tell him or her. A supervisor may refer you to EAP when aware of personal problems or when trying to work with you on performance or behavior concerns at work. However, services are voluntary and offered as a resource not as a disciplinary action.

Will using EAP services jeopardize my job?

No. Utilizing EAP services does not jeopardize your job. If there is an imminent risk to the safety of yourself or others, EAP counselors, just like all counseling professionals, are required to take steps to prevent or reduce harm. Voluntary participation with the EAP will not affect job security, promotions, or opportunities with your company.

Will EAP services really be confidential?

Confidentiality is mandated by federal and state laws and regulations. EAP counselors strive to protect the rights and privacy of all clients and abide by the ethical guidelines of professional counseling associations. No information is released without written permission unless there is a threat of harm to self or others, or if the release is required by a court order.

Are there any times that employees are required to go to EAP?

Many companies have provisions for compulsory referrals in limited situations where work readiness is questioned or circumstances could result in termination of an employee. In these situations, the employee must accept referrals and follow recommendations as a condition of continued employment.  This generally involves some violation of company policy, and acceptance of services is part of an agreed-upon plan between the company and the employee.  The company’s human resource representative would be involved to discuss how the EAP could help and would also explain any company requirements.

Are counselors qualified?

All EAP counselors hold master’s degrees in a counseling-related field and are licensed mental health counselors. Counselors have experience in a broad range of problems and are familiar with resources for specialty services offered through insurance plans and within the community. All counselors specialize in employee assistance services.

Who is eligible for EAP services?

All employees whether full-time or part-time, and their dependents, significant others, and adult children until they turn 26 are eligible for EAP services. You need not be enrolled in your company’s  health insurance plan to be eligible for services.

How many times can I be seen at the EAP?

The EAP staff provides short-term counseling and case management services. Short-term counseling is generally 3- 8 sessions. However, counselors will assess your problem and develop a service plan with you.  EAP may refer you to a specialist when needed. At times, adjunctive services may be provided at EAP on a time limited basis while you also see another provider.  Once initiating a plan of service, EAP will meet with you until you reach a point of closure. Case management services may extend over a longer period of time, but generally EAP services are extended within about three months. To best meet the needs of employees, EAP counselors develop individualized service plans. EAP counselors do not provide long term psychotherapy.  Your EAP counselor will discuss the specific services offered through your company’s program.