Counseling contacts between EAP counselors and clients are considered confidential. Information about use of EAP is not shared unless written permission is provided by the client. EAP strives to protect privacy and to keep client information confidential as required by federal and state laws and regulations.
There are exceptions to maintaining confidentiality required of all counseling professionals. In certain situations involving danger to self or others, suspicion of child or elder abuse, and when required by state reporting requirements and/or federal law, EAP may be required to release information to protect safety or comply with legal requirements. All clients at the EAP office receive information on any possible exceptions to confidentiality. Counselors will be happy to answer any questions you have concerning confidentiality protection and record keeping.